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Microsoft Office Service

San Francisco, California, United States
January 16, 2018

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Qualifications Profile

Highly analytical, results-focused, and dedicated professional, offering comprehensive experience in offering support services within various institutions. Retains strong work ethic; accomplishes goals and objectives; thorough leadership capability. Accoutered with exceptional interpersonal skills in empowering and motivating people toward individual advancement; competent in cultivating relationships with diverse populations; efficient in applying best practice, hiring, training, supervising, developing, and managing daily activities of staff; proficient with Microsoft Office Suite (Word, Excel, and Outlook) and other company specific software programs.

Professional Experience

Tenderloin Housing Clinic, San Francisco, CA

Lead Case Manager 2014–Present

Client Relations

Mediate between property management and tenants.

Provide education to consumers regarding tenant’s rights and responsibilities.

Conduct intakes for new referrals through interviewing and assessment, meet and confer with other service providers.

Render navigational support to tenants applying for and receiving Section 8 housing vouchers through the Housing and Urban Development program.

Render wide-range support services to tenants with diversified social service needs.

Program Development

Manage, plan, develop, and coordinate welfare programs for low income.

Oversee housing contracts and agreements.

Procedures Compliance

Hold accountability in collecting service statistics and writing reports and correspondence.

Key Accomplishments:

Created the Power Wheelchair Program for the Disabled, which allowed easier access to the community.

Refined company donations policy, which resulted to addressing greater needs of the clients.

Sourced the private sectors and gained commitments from the agency wide, which led to establishment of additional employment program.

Handled sourcing of new social service resources that provide free eye exams, glasses, and medical services maximizing company’s resources.

Achieved high success rate in tenants’ housing rights negotiation maintaining the higher percentage of tenants housed.

Obtained core value recognition as being part of the resolution.

Progress Foundation, San Francisco, CA

Mental Health Counselor – On Call 2013–Present

Critical Thinking Ability

Analyze the effectiveness of client treatment plans.

Spearhead structured programs of counseling, work, study, recreation, and social activities for clients.

Reorganize treatment activities and approaches to adhere with the deviations in clients’ status.

Strategic Planning and Implementation

Create and execute treatment plans under the supervision of the clinical director.

Communicate with other staff members in carrying out clinical assessments and establishing treatment plans.

Evaluate clients’ physical and mental condition based on observation and testing.

Community Relations

Successful engagement with families, probation officers, police, and other interested parties to discuss ongoing treatment processes.

Maintain professional relationships with property managers and owners.

Wroten Home, San Rafael, CA

Residential Group Home Administrator - Closed 2012–2013

Program Management and Budget Control

Organized/oversaw clinical intake protocol for new referrals and identified service eligibility criteria; reviewed staff generated client treatment plans; and reviewed/audited client progress notes.

Hired, trained, management, and appraised annual performance reviews of staff.

Drafted and presented reports to the Director of Program Services and State Community Care Licensing.

Facilitated staff meetings

Accountable for all financial recordkeeping, daily accounting, billings and annual budget.

Maintained facility’s physical environment regarding safety, maintenance, and sanitation.

Policy and Procedures Compliance

Provided supervision to staff to guarantee attainment of clients’ individual program plans.

Compliance with policies and procedures of company and State Community Care Licensing, Titles 17 and 22.

Ensured all consumers continued to meet the state regulated residency criteria of Community Care Licensing.

Community Relations

Communicated with multidisciplinary team of counselors, family, social workers, and other involved parties.

The Cedars of Marin, Ross, CA

Supervisor 2010–2012

Program Management

Oversaw staff performance involving evaluations and developmental plans and disciplinary actions for all program staff based on schedule.

Prepared and scheduled all trainings for all program staff.

Partook in the process of interviewing and hiring of new staff.

Reconciled payroll timesheets.

Community Relations

Served as liaison and advocate in client community affairs.

In-Home Health Services, Solano County, Vallejo, CA

Acute Paraprofessional, Part-Time 2011–Present

Client Relations and Conflict Resolution

Provide full client supervision of cognitively impaired seniors.

Document daily progress of the client and assist with activities of daily living.

Source solutions to problems that conflict with client expected outcomes.


Bachelor of Arts, Psychology,

Master of Arts, Public Administration - degree in progress

Ashford University, San Diego, CA


SEIU Labor Union Local 1021


Let’s Read Book Club

East Bay Salsa Dance Club


Available upon request

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