Experience Summary

Performing SME roles for SAP service line within IBM (INDIA) Pvt. Ltd., instrumental in discussions conducted with core business team for collecting data and requirements for Blueprint workshop for projects and driving technical deliverables for various accounts.

Managing Delivery SAP Projects & Programs, experience in Application Maintenance and Implementation / Rollouts for the past 9+ years.

Over 20+ years of I. T. related experience working overseas Fortune 500 clients of which 14+ years experience in SAP R/3 in various capacities like Solution Architect, Solution Manager, Integration Manager, Module lead and ABAP Consultant.

I have client facing onsite experience.

Engaged with various prospective clients to work on large RFP deals.

Around 11+ years of client facing oversees experience at various customers in USA, Europe and Asia-pacific regions.

Actively involved in managing business stakeholders expectation helping clients with the customer groups to drive global IT Project planning and execution.

Managed around $10M+ annual revenue. Achieved the highest level of Engagement level feedback from client.

As SAP SME, involved in driving business growth and delivery assurance in the Enterprise Applications space for Energy/ Oil and Gas, Natural Resources and Utilities customers in Europe.

Involved in SAP implementation/rollout projects, Transition Engagement and application support.

Coordinated pre-sales activities on short stints, driving solutioning and consulting on bids.

Managed end to end Delivery of Multiple SAP Managed Services Programs in Wipro propriety FLEX Delivery Model.

Thoroughly familiar with Feasibility study/Due Diligence and Onsite/offshore/delivery models.

Drive & focus for the Practice from delivery perspective.

Enable growth in existing accounts and develop strategy to move work outside of Bangalore location to other Wipro Technologies Geo-locations.

Drive multiple initiatives within the delivery teams in any location.

Strong financial/cost focus, able to manage large budgets and drive unit cost productivity.

Experience in scoping, solution design, developing statement of work, in preparing and delivering presentations.

I have good understanding of business processes in Logistics. Possesses fair knowledge in the fields of Document Management, Asset Management, Materials Management, Sales and Distribution, Production Planning, also industries like Utilities, Television Broadcasting, Retail, Insurance and Banking.

Key SAP Skills

SAP Rollout

SAP Managed Services Program

SAP AM Transition /SAP Service Delivery for AM Services

SAP Tracks Handled – FICO, SD, MM, PP, BI, Basis, ABAP, XI, IS-Oil, IS-Insurance, Data Migration and Harmonization.

SAP Testing

Current Responsibilities

SAP service line SME for Industrial, Financial Services sectors (April 2013 – To date)

Guide Project teams in managing and delivering projects End to End at IBM. Ensure every nuance of the Project commitment to client, is understood and prepared. Further establish necessary support, relationships, agreements, and procedures to successfully manage the execution of the contract. Provide an understanding of the project’s goals/objectives, the risks, and any delivery constraints learned during the sales cycle. Identify Project Management Work Products required to start a new project as well as the activities to create a collection of plans, processes, procedures and records that direct all project team activities and provide the current state and history of the project. Manage during transition of projects to steady state.

Participate in presales.

oCoordination with different department for submission of BID

oResponding to customer RFP

oTraveling to customer site, if required- Aid in generating quality proactive leads, conversion of business leads.

oSolutioning the client requirement - Carry out scoping studies with prospects and articulate solutions that addresses their business pain area/s with effort estimation

oSolution presentation to client- Coordinate effectively to render right solution to prospect ie., between sales team, central presales team & several solution /product teams

oDue diligence

oPlan & Execute detailed Account & Partner strategies -- to meet the targeted performance

oJointly own qualification of new business with sales team, aid in deciding GO- NO GO decisions

Participate in providing clarity on Contract/s & Solution/s

Participate in Solution walk through discussions and Contract walk through discussions.

oIdentify gap in solution and contract.

Provide support in assessing Risk and Mitigation plan.

oIdentify Risks in solution and contract.

oEscalating identified risk to Senior Mgmt.

oPrepare Mitigation plan

oRisks Closure.

Work with Solution team to provide clarification on Project scope

oScoping, solution design, developing statement of work, in preparing and delivery.

oBe an enabler to the Project Manager for the project start-up.

Collaborate with Sales, Account Management, Onshore/offshore Solution Architects, and Resource

Management group on aspects of delivery planning, implementation, evaluation, staffing and proposal preparation.

Support Practice Area Leads (PAL) in successfully manage the execution of the contract.

oClient relationship management and point of ownership for overall program

oSOW & agreements

Responsible for technical delivery of on-going and upcoming SAP projects in Industrial, Communication and Financial Sectors.

Participate in Sector meetings /Integrated Delivery Review meetings and implement recovery measures suggested for projects.

Proactively identify and resolve issues that would present a risk to on-time implementation of the program / project

Direct Review of various aspects of the Functionality/ Features of the existing system (Product review) guiding the technical team.

Guiding the team during Coding, Code Reviews, and Handling Testing & Inspection team.

Design, tested and supported for the development of functional/technical specifications for RICEFW objects- Interfaces, Reports, Conversion and Enhancement of standard SAP functionality through User exits.

Involved in Debugging of the programs during the error handling while testing/understanding functionality of the RICEF object.

Past Responsibilities and Accounts Handled

Sr. Techno-Functional Lead for Managed Service Engagements (July 2010 March 2013)

Client Information: 470 Billion USD Energy/ Oil and Gas, Natural Resources and Utilities customers in Europe.

Handled the Managed Services Program, currently in Steady State Phase using IBM Project Management framework. Provide successful leadership to the Managed Services program guided the team and relevant client stakeholders to maximize the throughput. This role is responsible for leading a Delivery team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the Blueprint, project agreement or contract, with overall performance responsibility for managing from requirements gathering scoping, realisation and contractual deliverables, which includes applying techniques for planning, tracking & change control.

I was an interface between technical and functional teams, helped both teams by translating design to Low level specs.

Actively participate in scoping, solution design, statement of work, in preparing and delivering presentations to Senior management. Provide Business Development Support.

Work with the sales and pre-sales teams in pursuing business opportunities

Reviewing RFS responses as per SoW.

Make presentations of our solutions (Proof of concept) to the customer team(s).

Involved in understanding AS-IS process of the legacy systems,

Involved in developing & maintenance of interfaces between SAP & Non-SAP system by designing custom functional modules, User-exits to execute it.

Involved in Debugging of the programs during the error handling while testing of the RICEF object.

Design, tested and supported for the development of functional/technical specifications for RICEFW objects- Interfaces, Reports, User exits (MWMTO003), Conversion and Enhancement of standard SAP functionality.

Involved in scenario testing for every rollout.

Involved in Working effectively with the customer stakeholders.

Manage expectations of senior customer Management teams.

Ensure prompt resolution of Issues and Complaints.

Shaping the strategy for delivery and revising it over time and as per business needs.

Excellent communication skills, capable of focusing communications at the right level, with the right impact.

Managing the transition for both onsite and offshore based Knowledge Transition process (Hypercare period).

Co-ordination with the Process Testing Team, Onsite Team (Functional and Technical Team) and Customer.

Assist onshore / offshore communication, hot fixes, trouble shooting, and critical build.

Managed implementation of Interfaces.

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, assist developers during coding and unit testing by technology functional area.

Interacted with business partners to understand the AS-IS process and work on developing TO-BE process.

Prepared documentation for mapping rules to migrate vendor master through LSMW.

Conducted Business blue printings - Requirement definitions, system/process mapping & solution design.

Sr. Techno-Functional Manager for SAP AMS Engagement, Rollout and Enhancement (Nov 2009– June2010)

Client Information: 4.70 Billion GBP financial institution in Europe.

Actively lead pre-sales from delivery perspective for prospective clients and account mining also worked with sales and pre-sales teams in pursuing business opportunities. I was Responsible for scoping, solution design, developing statement of work, in preparing and delivering presentations to Senior Management.

I was an interface between technical and functional teams, helped both teams by translating system design docs, to the technical know how.

Involved in Knowledge Transition phase of the engagement for both onsite and offshore teams during based during rollouts.

Provided Business Development Support.

Work with the sales and pre-sales teams in pursuing business opportunities .

Participated in reviewing RFP response across the Business verticals.

Make presentations of our solutions to the customer team(s).

Involved in designing Enhancement Document for free text in Purchase requisition by controlling material groups for both Direct and Indirect materials.

Involved in

oData maintenance for execution of RICEF object and other support activities.

oConfiguration and error handling Execution of IDOC & EDI for inbound and out bound processes.

oDesigning pass through interfaces between SAP and legacy systems.

oTesting for

IDoc type PEXR2001

Outbound Direct Debit (Msg. type-DIRDEB)

Outbound Extended Payment Order (Msg. type-PAYEXT)

Inbound Debit Advice (Msg. type-DEBADV)

Inbound Credit Advice (Msg. type-CREEXT)

IDoc type FINSTA01

Inbound Account Statement (Msg. type-FINSTA).

Manage expectations of senior customer Management teams.

Ensure prompt resolution of Issues and Complaints.

Shaping the strategy for delivery and revising it over time and as per business needs.

Excellent communication skills, capable of focusing communications at the right level, with the right impact.

Managing the transition for both onsite and offshore based Knowledge Transition process (Hypercare period).

Techno-Functional Lead for SAP implementation (May 2008 – Oct2009)

Client Information: 10 Billion USD financial institution in USA.

Managed implementation of IS–Insurance (SAP-FSCD) i.e. in developing a Global Template-Insurance line of business. Right from Blueprint requirement gathering workshop to building a Global Template for its insurance line of business was conducted .The scope was further extended to develop a Pilot for the region as a Template and localization to be handled separately.

Managing implementation including Interfaces.

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, assist developers during coding and unit testing by technology functional area.

Co-ordination with the Process Testing Team, Onsite Team (Functional and Technical Team) and Customer.

Manage Onshore/Offshore communication; provide hot fixes, trouble shoot, and critical build.

Effort Estimation.

Managing team size of 50 consultants.

Techno-Functional lead for SAP Rollout (April 2008– May2008)

Client Information: 5.3 Billion USD Document Management Company in USA.

One of the primary objectives was to develop and deploy solution set for Pitney Bowes to support the business process requirement in the area of Invoicing and Analytics to remove its dependency on existing third party systems. To integrate and automate the processes.

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, and Handling Testing & Inspection team.

Involved in data maintenance for execution of RICEF object and other support activities like custom query writing for find the material document in past 24 months.

Involved in configuration and error handling Execution of IDOC & EDI 860 (Change of PO data), EDI 850 (PO creation) for inbound and out bound processes.

Involved in designing pass through interfaces between SAP and legacy systems.

Adopted stock transfer techniques to assist in plant to plant stock transfers and cross company stock transfers using Stock Transport Order.

Involved in customizing & testing for EDI 850 and 860 for both PO and contract create and changes.

Effort Estimation.

Managed multiple initiatives within the delivery teams.

Techno-functional lead for SAP Implementation (Jan2008– March 2008)

Client Information: 5.3 Billion USD is a technology provider of hardware, software and service solutions in USA.

Primary objectives was to develop and deploy solution set for Insight Enterprises to support its businesses mainly hardware, software and service solutions to business. To integrate and automate the processes.

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, and Handling Testing & Inspection team.

Set up Date Checks for selective materials in Goods receipt for Purchase order.

Involved in designing partner profile in IDocs for both inbound and outbound interfaces and EDI interface for Purchase order (850) and invoicing (810).

Configured Mobile data entry in warehouses for RF devices.

Involved in setting up bar coding, SAP Console, RF- Developments to meet business requirement using Radio Frequency and Barcodes.

Involved in procure-to-pay (P2P) processes for Purchase Req, Purchase order, goods receipt and Invoicing.

Involved in Preparation and documentation of the Test Scenarios and Test Cases.

Involved in Unit Testing, Functional Integration Testing, Regression Testing Using Quality Mercury center, user acceptance testing and system testing for all customized developments.

Provided post-production support on day-to-day activities performed in SAP

End user training and documentation of user manuals, training material.

ABAP Lead Consultant for SAP Implementation (Jan 2007 - Dec 2007)

Client Information: 470 Billion USD Energy/ Oil and Gas, Natural Resources and Utilities customers in Europe.

Managed implementation of SAP R/3 i.e. in developing a Global Template for Central Finance Programme in its business. Right from Blueprint requirement gathering workshop to building a Global Template for its insurance line of business was conducted .The scope was further extended to develop a Pilot for the region as a Template and localization to be handled separately.

Managed a peak team size of 37 consultants.

Managed implementation of XI Interfaces.

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, assist developers during coding and unit testing by technology functional area.

Co-ordination with the Process Testing Team, Onsite Team (Functional and Technical Team) and Customer.

Assist onshore / offshore communication, hot fixes, trouble shooting, and critical build.

Effort Estimation.

Maintenance of SAP application Interfaces and Legacy systems Interfaces.

Pre-sales support for business development.

Forward planning from delivery perspective for the practice from enabling infrastructure for delivery to developing key skills.

Managing People Engagement activities driving satisfaction and attrition control.

ABAP Lead Consultant/Quality Co-ordinator for AMS Engagement (May 2006 - Dec 2006)

Client Information: is a 107 billion Fortune 500 health care services company based in USA.

Manage and resolve a technical issues in SAP, it was application maintenance project, Wipro methodologies were used.

Application Transition Management activities like

Knowledge Transfer to Offshore

Preparation of documents like SMTD,EPD

Guiding the team during Batch Job Monitoring.

Integration & Data Transfer between SAP R/3 and Legacy systems.

Maintenance of SAP application Interfaces and Legacy systems Interfaces.

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, and Handling Testing & Inspection team.

Onsite/Customer expectations management, Customer Satisfaction, Responsiveness to team & project needs, Time & Issue Management. Performance management, Problem resolution within SLA timeframe, Update Call Status information to customer periodically and Conduct Root cause analysis.

Effort Estimation. The core competency is SAP-ABAP/4 involving requirement analysis, design, coding and testing.

Proactively identify and resolve issues that would present a risk to on-time implementation of the program / project.

Process oriented with an unrelenting drive for continuous improvement.

Pre-sales support for business development

ABAP Lead Consultant/Onsite Co-ordinator for AMS Engagement (May 2005 - Apr 2006).

Client Information: A 6.2 billion multinational imaging and photographic equipment, materials and services company based in USA.

Manage and resolve a technical issues in SAP, it was application maintenance project, Wipro methodologies were used.

Maintenance of SAP application Interfaces.

Conversion of Syncra (Proprietary File mgmt tool) Interface tool to Efuse(proprietary File mgmt tool) interface tool

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, and Handling Testing & Inspection team.

Guiding the team during Batch Job Monitoring.

Project Management – all aspects of managing application(s) planning and delivery like Work allocation & management, Implementing QMS & CMM processes and practices in the project.

Onsite/Customer expectations management, Customer Satisfaction, Responsiveness to team & project needs, Time & Issue Management. Performance management, Problem resolution within SLA timeframe, Update Call Status information to customer periodically and Conduct Root cause analysis.

Effort Estimation.

Pre-sales support for business development.

ABAP Consultant for SAP Implementation (Jan 2005 - May 2005)

Client Information: A 5.4 billion global electrical products manufacturer based in USA.

Manage and resolve a technical issues in SAP, it was application maintenance project, Wipro methodologies were used.

Primary objectives was to develop and deploy solution set Global Template for the electrical products manufacturer so as to support the its Sales to manufacturing needs, service solutions to other business ie. to integrate and automate the processes.

Involved in writing Test Scripts, referring the Functional/Detailed Design for EDI Interfaces, execution of Test Scripts.

Involved in Unit testing, System Testing & Regression Testing,

Conducted direct Review of various aspects of the Functionality/ Features of the customized Retail Industry specific SAP product including new developments.

Handled Testing & Inspection team.

Involved in Onsite/Customer expectations management.

Involved in developing standards & checklists.

ABAP Consultant/Quality Co-ordinator for AMS Engagement (Nov2004 – Dec 2004)

Client Information: A 17 billion company one of the largest pulp and paper companies in the world based in USA.

Manage and resolve a technical issues in SAP, it was application maintenance and rollout project, Wipro quality methodologies were used.

Involved in Offshore co-ordination.

Involved in writing Technical Specification referring the Functional/Detailed Design.

Developed User Specific BDC programs (Data upload programs) for Finance Module and Material Management Module.

Conducted direct Review of various aspects of the Functionality/ Features of the product developed.

Handled Testing & Inspection team.

Involved in implementing QMS & CMM processes and practices in the project.

Involved in Onsite/Customer expectations management.

Involved in developing standards & checklists.

ABAP Consultant/Quality Co-ordinator for AMS Engagement (Sep2004 – Oct2004)

Client Information: A 17 billion consumer products company focused on the production, distribution and provision of household, health care and personal products in the world based in USA.

Manage and resolve a technical issues in SAP for Demand Chain, it was application maintenance and rollout project, Wipro quality methodologies were used.

Involved in Offshore co-ordination.

Involved in Onsite/Customer expectations management.

Direct Review of various aspects of the Functionality/ Features of the existing programs in the system, this exercise was done for compliance of SOX Audit.

ABAP Consultant/Project. Lead/Quality-Coordinator for AMS Engagement (Feb 2004 – Aug2004)

Client Information: 5.3 Billion USD Document Management Company in USA.

One of the primary objectives was to develop and deploy solution set for the client to support the business process requirement in the area of Invoicing and Analytics to remove its dependency on existing third party systems. To integrate & automate the processes.

Maintenance of SAP application and its Interfaces.

Direct Review of various aspects of the Functionality/ Features of the existing system guiding the technical team.

Guiding the team during Coding, Code Reviews, and Handling Testing & Inspection team.

Guiding the team during Batch Job Monitoring.

Update Call Status information to customer periodically and Conduct Root cause analysis.

Participated in SOX Audit.

Effort Estimation

Proactively identify and resolve issues that would present a risk to on-time implementation of the program / project.

Process oriented with an unrelenting drive for continuous improvement.

Forward planning from delivery perspective for the practice from enabling infrastructure for delivery to developing key skills.

Managing People Engagement activities driving satisfaction and attrition control.

Pre-sales support for business development.

ABAP Consultant/ Onsite Coordinator for AMS Engagement (Nov2003 – Jan2004)

Client Information: 16 Billion USD Medical Technology Company in USA.

One of the primary objectives was to develop and deploy solution set for the client to support the business process requirement in the area of Invoicing and Analytics to remove its dependency on existing third party systems. To integrate and automate its business processes through interfaces.

Involved in Scope Study

Pre-sales support for business development.

Effort Estimation.

ABAP Consultant/ Project Lead for SAP implementation (Jun 2003– Sept2003)

Client Information: 380 Billion USD Energy/ Oil and Gas, Natural Resources and Utilities customers in Europe.

Direct Review of various aspects of the Functionality/ Features of the product with the development team using SAP IS-U IDE Tool.

Guiding team during Coding, Code Reviews, and Handling Testing & Inspection team.

Pre-sales support for business development. Provide leadership to the team, especially in the times of change. Performance management, Employee recognition.

Effort Estimation.

ABAP Consultant/ Onsite Coordinator for SAP Rollout (Jan 2003 – May2003)

Client Information: 1.4 Trillion USD major electronics Fortune 500 company in Japan.

To implement an SAP EDI Interface specific to Ford’s business practices. Ford sends the Forecast schedule and JIT schedule, which are processed as per Ford’s business requirement. This process also involves implementation of Warehouse Management module of SAP. Challenge: Manage the growth of the business; Handle order fulfillment cycle with Ford effectively and efficiently; Cut down manual processes and effort / data duplication across applications; Automate the requirements from Ford to Sanyo.

Involved in Offshore Co-Ordination and later Onsite Co-Ordination activities. Involved in conducting business discussions with the client to define the scope of the project with functional consultants. Involved in mapping of the business requirements of the client into SAP business processes with functional consultants. Effort estimation. Involved in writing Technical Specification referring the Functional/Detailed Design. Developed EDI Interfaces

Inbound: 830 Planning Schedule; 862 Supply Schedule; 861Receiving Advice; 864 EDI; 820 Remittance Advice;856 ASN (Ret Pckg Mtl);850 Purchase Order;860 Purchase Order Change Ackn.

Outbound: 865 Purchase Order Change; 856 ASN ;824 ASN Reject; 824 Purchase Order Cancellation Ackn ; 820 Remittance Advice;870 Purchase Order Status.

ABAP Consultant/ Onsite Coordinator for SAP Rollout (Aug 2002 – Dec2002)

Client Information: 1.4 Trillion USD major electronics Fortune 500 company in Japan.

The objective of this project is to develop common and integrated processes across SANYO in maintenance, procurement, material management, financial information management and production management. Wipro’s responsibility was to development of all the Reports, Interfaces, Conversions, Extensions and Forms (RICE). The project is being implemented using the onsite-offshore model of development.

Involved in Offshore Co-Ordination and later Onsite Co-Ordination activities. Involved in conducting business discussions with the client to define the scope of the project with functional consultants. Involved in mapping of the business requirements of the client into SAP business processes with functional consultants. Effort estimation. Involved in writing Technical Specification referring the Functional/Detailed Design. Developed EDI Interface for Invoice (Outbound), Despatch Advice(Outbound), Receiving Advice(Inbound),Self Billing Invoice to create Sales Orders(Inbound),Delivery Schedules (Inbound).

Conducted direct Review of various aspects of the Functionality/ Features of the product developed. Guided team during Coding, Code Reviews. Involved in report development activities for BIW. Handled Testing & Inspection team. Involved in implementing QMS & CMM processes and practices in the project.

Involved in Customer expectations management.

Involved in developing Standards / checklists.

ABAP Consultant for AMS Engagement ( Oct 2001 – Jun2002)

Client Information: 3.3 Billion USD Forest Products Company in USA.

The objective of the MPS/FI project is to develop common and integrated processes across Weyerhaeuser in maintenance, procurement, material management, financial information management, time management and people sharing. I was responsible for the development of all the Reports, Interfaces, Conversions, Extensions and Forms (RICE). The project was implemented using the onsite-offshore model of development.

Technical Consultant for AMS Engagement (June 2000 – Sept 2001)

Client Information: 1.4 Billion USD Financial Services Company in USA.

This project is about Asset Management for Dresdner bank which makes decisions about stock market and advises its clients to make a buy, a sell or flip. The system also maintains bank account and its history of transactions in relation to Stock Market including the brokerage paid for each such transaction. I was responsible for the development of all the Reports, Interfaces, Data Conversions. The project was executed using the onsite-offshore model including Sybase 11 & Power Builder applications.

ABAP Consultant for AMS Engagement (April 1999 – Jun2000)

Client Information: 7.3 Billion USD information technology (IT) consulting and outsourcing service company in India.

Primary objectives was to develop and deploy solution set for Insight Enterprises to support its businesses mainly hardware, software and service solutions to business. To integrate and automate processes. Implementation of SAP ERP with FI, CO, MM, PP, SD, PM and HR Modules

Participated in Existing (As-Is) system study, Proposed (To-Be) & GAP Analysis

Involved in writing Technical specification referring the Functional Design.

RICE objects development, Unit & Integration Testing.

Preparation of End user training material and imparting training to the end users.

Post implementation support.

NON-SAP EXPERIENCE IN I.T. from April1989 – April 1999(Details will be provided on request)

Professional IT Experience:

Company

Duration

Last position held

Role

IBM India Pvt. Ltd., India

April’13- Till date

Project Manager

Program Manager

IBM India Pvt. Ltd., India

July’10- March’13

Project

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