Medical Assistant Customer Service
Resume:
Jennifer L. Merritt
Wilmington, DE 19808
*************@*****.***
OBJECTIVE
To secure a position within your office to help further my knowledge and career.
PROFESSIONAL EXPERIENCE
Seth Ivins, MD, LLC, Newark DE 19713 June 2017- September 2017
Medical Assistant
Roomed patient's and documented chief complaint/reason for visit, and took vitals'; blood pressure, pulse Ox, and temp.
Preformed EKG's if needed and administered immunization shots if needed.
Scheduled patient appointment's for follow up visits and new patient appointments.
Checked patient's prescription history on DE PMP system to track patient's controlled substance prescription history.
Utilized Lab Corp Beacon and Millennium to submit order for patient's Urine Drug Screen.
Preformed in office Urinalysis' if needed and requested by provider.
Delaware Family Care Associates, Wilmington DE 19810 October 2012- December 2016
Medical Secretary
Answer receiving calls from patient's, and answer questions problems and concerns in compliance with office protocol.
Sending and receiving messages with office EMR system {All Scripts} to communicate with physicians and office staff regarding patient inquires and concerns.
Calling back patient's with physician's response's to their patient's test results, questions, lab results, etc.
Scheduling appointments for patient's and new patient appointments.
Checking patient's in and out, verifying patient's insurance information to make sure their insurance is up-to-date and valid.
While checking patient's out scheduling follow-up appointment's and scheduling any testing that needs to be done and creating lab order's, MRI's CT's, X-Ray's, etc. for patient's when needed. Processing prior authorizations when insurance requires it.
Wilmington Neurology Consultants, Newark, DE 19713 October 2006-October 2012
Medical Secretary
Call in prescriptions for patients and get authorizations for medications if needed.
Greeting patients, check in patients and check out patients.
Answer patient’s calls and take messages for patients and doctors in a high volume enviornment.
Add new patient information to system and schedule appointments for follow appointments and new patients.
Acquire authorizations for testing per physcian request and schedule tests.
Maintaining charts, file patient’s chart’s, and created charts for new patients.
Christiana Center for Women’s Wellness, Christiana, DE Externship 120 hours
Medical Assistant
Filed patient’s chart’s, created charts for new patient’s, took patient’s vitals, and took chief complaint from patient.
Prepared patient’s for examination and assisted doctor with clinical examination (i.e. annual exam, gynecological problem exam, and Pap smear.)
Assisting with prenatal Examination, and establishing the EDD using Nagele’s Rule and Lunar Method.
Assisted and prepared patient for Cryosurgery, Colposcopy biopsy, and endometrial biopsy.
Prepared room for all examinations, prepared instruments for autoclave and stocked rooms before and after patients arrival.
BANK OF AMERICA, NEWARK, DE June 2004 – June 2005
Research and Adjustments Representative II
Resolve research and adjustment inquiries within the bank’s practices and procedures.
Investigate daily incoming research and adjustment inquiries.
Ensure that all cases are resolved in compliance with industry regulations and bank financial controls.
Handle more complex cases which require analytical and problem resolution skills.
CITIBANK, NEWARK, DE January 2004 – June 2004
Customer Service Representative
Receive customer’s incoming calls regarding credit account inquiries.
Perform balance transfers at customer’s request.
Placed dispute inquiries on accounts involving payments and charges at customer’s request.
Answer client questions regarding APR and any inquiries regarding terms and conditions of the customer account.
JPMORGAN CHASE, Newark, DE January 2001 – January 2004
Chargeback Representative
Replied and responded to the customer in a timely manner by telephone or letter in accordance with Visa/MasterCard rules and regulations.
Called cardholder and merchants in order to find information to resolve the cardholder’s inquiry as quickly as possible.
Analyzed and investigated cardholder’s written inquiries and processed chargeback credits to resolve the cardholder’s issue concerning their credit card account.
Received letter of praise from cardholders for helping them with their dispute.
Participated with CSAT Action Team within department, helping to increase department morale.
HOUSEHOLD FINANCIAL SERVICES, New Castle, DE September 1999 – June 2000
Credit Service Specialist
Reviewed customer’s credit reports through the three credit bureau agencies.
Gave “denial explanation” to customers who were not approved for a credit card with Household Financial Services.
Entered customer applicant’s information into the system in order to decision their applications, while the customer and or merchant was on the line waiting for the response.
EDUCATION
Medical Assistant - Dawn Training Centre, Wilmington, Delaware– July 2006 Coursework toward AS, Business Administration, WESLEY COLLEGE, New Castle, DE – 2003-2003 Coursework towards AS, Criminal Justice Degree, Delaware Technical Community College – 1999-2000 Thomas McKean High School, Wilmington, Delaware-1995-1999
TRAINING
Dawn Training Centre, Wilmington, Delaware Medical Assistant – July 2006
Medical Terminology, Anatomy and Physiology
Word Processing/Medical Transcription
Professionalism/Medical ethics and Legal Issues
Basic Medical Billing/ICD-9 and CPT coding
Clinical Assisting for the Medical Office
EKG/Vitals, First Aid/CPR
Medical/Surgical Asepsis/Patient Triage
Phlebotomy and Specimen Collection
Basic Pharmacology
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