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Customer Service Data Entry

Wilmington, Delaware, United States
January 15, 2018

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** ***** ****, *** ******, DE ***** 302-***-****

Carmen Y. Dixon


Strong organizational and communication skills transfer into any supervisory setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Proven record of facilitating support services and managing fast-paced office operations.


May 2016 - Current

Genesis Health Care

Wilmington, DE

Dining Services Supervisor

Prepares and serves food in accordance with national standards and policies within budget allowances

Provides assistance and input to Dining Services Director during performance and disciplinary process for staff

Oversee meals are prepared and served on schedule within safety standards and customer satisfaction

Conducts test trays, sanitation audits and interviews with customers

Completed Leadership Essentials, Nov 2016

Received ServSafe Certification, Expires Oct 2021

Nov 2015 – May 2016

Genesis Health Care

Wilmington, DE

Cook Supervisor

Prepare and distribute meals for patients/visitors/staff in assisted living care facility

Maintain accurate records and reports of inventory

Adhere to all sanitary and safety regulations governing handling and serving of food

June 2015 – Nov 2015


Wilmington, DE

Site Manager

Balance incoming and outgoing funds/inventory for accurate record keeping

Coordinate daily activities for clients

Prepare meals and adhere to all food safety regulations

Dec 1989 – July 2014

Delaware River and Bay Authority

New Castle, DE

Toll Supervisor

Validate accuracy of cash vault and toll operator registers

Educate, train, and develop staff to maintain a high level of performance and ensure adherence to policies and processes

Prepare and deliver employee performance and disciplinary evaluations

Maintain accurate records of daily/monthly logs and reports

Schedule staff for effective coverage to ensure customer satisfaction and safety

Monitor video surveillance to ensure safety of staff and customers, as well as to facilitate traffic control

Nov 1987 – Dec 1989


Hancocks Bridge, NJ

Data Entry Clerk

Entered data of invoices and daily work orders into monitoring system

Team leader within the Data Entry Department

Delivered incoming mail across various departments

Provide internal customer service regarding inventory and work order reporting

Jan 1986 – Nov 1987

Provident Financial Processing Corp

Wilmington, DE

Customer Service Representative

Supported the marketing function of Fiduciary, Non-Fiduciary and Mutual Fund accounts

Responded to telephone inquiries relating to compliance with IRS and company policies

Maintained client applications, payments, records and daily work log

Customer service

Mar 1983 – Jan 1986

Mellon Bank

Wilmington, DE

Customer Service Clerk

Administered Trust Agreements of various retirement plans

Worked in conjunction with various Brokerage firms

Developed a strong knowledge of finance and IRS Regulations and Rulings

Resolved customer complaints


Sep 1976 – June 1980

William Penn High School

New Castle, DE

High School Diploma

College Preparatory


Customer Service/Vendor Relations

Administrative Support

Leadership and Training

Cash Operations and Reconciliation

Quality Control

Video Surveillance

Microsoft Office


References are available on request.

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