Customer Service Data Entry
Resume:
** ***** ****, *** ******, DE ***** 302-***-**** ************@*****.***
Carmen Y. Dixon
Objective
Strong organizational and communication skills transfer into any supervisory setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Proven record of facilitating support services and managing fast-paced office operations.
Experience
May 2016 - Current
Genesis Health Care
Wilmington, DE
Dining Services Supervisor
Prepares and serves food in accordance with national standards and policies within budget allowances
Provides assistance and input to Dining Services Director during performance and disciplinary process for staff
Oversee meals are prepared and served on schedule within safety standards and customer satisfaction
Conducts test trays, sanitation audits and interviews with customers
Completed Leadership Essentials, Nov 2016
Received ServSafe Certification, Expires Oct 2021
Nov 2015 – May 2016
Genesis Health Care
Wilmington, DE
Cook Supervisor
Prepare and distribute meals for patients/visitors/staff in assisted living care facility
Maintain accurate records and reports of inventory
Adhere to all sanitary and safety regulations governing handling and serving of food
June 2015 – Nov 2015
CityFare
Wilmington, DE
Site Manager
Balance incoming and outgoing funds/inventory for accurate record keeping
Coordinate daily activities for clients
Prepare meals and adhere to all food safety regulations
Dec 1989 – July 2014
Delaware River and Bay Authority
New Castle, DE
Toll Supervisor
Validate accuracy of cash vault and toll operator registers
Educate, train, and develop staff to maintain a high level of performance and ensure adherence to policies and processes
Prepare and deliver employee performance and disciplinary evaluations
Maintain accurate records of daily/monthly logs and reports
Schedule staff for effective coverage to ensure customer satisfaction and safety
Monitor video surveillance to ensure safety of staff and customers, as well as to facilitate traffic control
Nov 1987 – Dec 1989
PSE & G
Hancocks Bridge, NJ
Data Entry Clerk
Entered data of invoices and daily work orders into monitoring system
Team leader within the Data Entry Department
Delivered incoming mail across various departments
Provide internal customer service regarding inventory and work order reporting
Jan 1986 – Nov 1987
Provident Financial Processing Corp
Wilmington, DE
Customer Service Representative
Supported the marketing function of Fiduciary, Non-Fiduciary and Mutual Fund accounts
Responded to telephone inquiries relating to compliance with IRS and company policies
Maintained client applications, payments, records and daily work log
Customer service
Mar 1983 – Jan 1986
Mellon Bank
Wilmington, DE
Customer Service Clerk
Administered Trust Agreements of various retirement plans
Worked in conjunction with various Brokerage firms
Developed a strong knowledge of finance and IRS Regulations and Rulings
Resolved customer complaints
Education
Sep 1976 – June 1980
William Penn High School
New Castle, DE
High School Diploma
College Preparatory
Interests
Customer Service/Vendor Relations
Administrative Support
Leadership and Training
Cash Operations and Reconciliation
Quality Control
Video Surveillance
Microsoft Office
References
References are available on request.
Contact this candidate