Customer Service Supply Chain

Hassan McMillian

*** **** ***** ****** *** #*B Bronx, NY 10452 718-***-**** ***************@*****.***

Professional Summary

Hardworking, ambitious, and quality-focused professional experienced providing office and facilities support services within fast paced, high volume environments for mid to large-size companies.

Skilled in supply chain management and logistics utilizing Pitney Bowes Arrival System, the UPS System, and the Bell and Howell system.

Offering solid skills in customer service, project coordination, priority management and meeting critical deadlines.

Areas of Expertise

Mail & Copy Department Operations Facilities Support Management Schedule Management

Team Leadership Mail /Package Sorting & Distribution Logistics / Supplies

File System Management Ensuring Compliance Confidentiality / Security

Equipment Maintenance Equipment Installation Communications

PROFESSIONAL EXPERIENCE

The FORUM GROUP– New York. NY MAY 2016 – Present

Supply Operations / Admin

Provide support to the DMD unit, digitally validate and scan work, converting paper-based documents into digital properties. Core duties entailed scanning, quality control, duplication production and project coordination.

Managed several administration projects within a fast-paced environment for the entire building, ensuring accuracy and quality.

Operated high volume, cutting edge duplicating and scanning equipment and performed associated copying and collating tasks.

Reviewed machines for operability, and reported issues to Office Manager and vendor for repair.

Scanned and processed more than 1,500 checks weekly along with other sensitive financial documents. Analyzed, verified and tallied all amounts on spreadsheets.

Expertly operated mail processing equipment.

Shipped and received product and supplies; sorted and distributed incoming and outgoing mail/faxes, as well as applied necessary postage.

Managed bindery, QC and final check duties for small and large-scale meetings with internal and external participates ranging from 2-40+ across all levels, departments and titles.

UNITED NATIONS FEDERAL CREDIT UNION – New York. NY 2015-2016

Administrative Processor

Mitigated and resolved equipment issues in a timely fashion. Handled a high-volume of documents with tact and ease.

Guaranteed the efficient packaging and processing of DHL packages in support of a fast-paced building with a staff of 400.

Expertly leveraged thorough knowledge of MS Word and Outlook to author key documentation for the entire mailroom.

COACH, INC. – New York. NY 2006-2014

Clerk

Coordinated the delivery of mail and packages to a large customer base. Promoted to provide mail operations support for a staff of 600 across three buildings. Processed and packed packages for timely pickups from DHL, UPS, and FedEx.

Served a key role in facilitating the coordination of trade shows along with senior managers and key decision makers.

Worked collaboratively with supply vendors to ensure the continual maintenance of fundamental supplies.

Successfully handled approximately 400 customers at a time while ensuring high-levels of customer satisfaction.

Recognized as a Top Performer throughout tenure; garnering positive feedback from repeat customers and supervisors.

Mentored and coached newly hired mailroom personnel offering hands-on expertise as needed.

Rapidly absorbed knowledge of all facets of the Pitney Bowes Arrival System.

SBLI USA MUTUAL LIFE INSURANCE CO. – New York. NY 1999-2006

Facilities Associate

Handpicked to rapidly process outgoing mail utilizing the Pitney Bowes machine. Maintained 100% accountability the execution of outgoing/incoming parcels while applying expertise with the UPS System.

Supported more than 300 people and processed over 10,000 pieces of mail per day.

Manned the operation of the pre-sort Bell and Howell mail platform while handling 7K pieces of mail daily.

Demonstrated mastery of reprographic projects prioritizing special projects based on presented deadlines.

CTI OPERATIONS, INC. – New York. NY 1994-1999

Mailroom Clerk Counter

Directed all facets of daily mail delivery operations guaranteeing the efficient routing of documents to the correct department.

Managed the operation of office technology encompassing inserting machines.

Accurately documented parcels and communicated deliveries through a coordinated messenger service.

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