Sign in

Customer Service Technical Support

Miami Beach, Florida, United States
January 15, 2018

Contact this candidate


Ph:+1(305)***-**** ***** SW **th street, Miami, FL 33174

Recent graduate of a highly ranked Business program in the United States. Bilingual International Business graduate that demonstrated leadership and communication skills. Strong organizational and time management skills, able to effectively manage multiple priorities and meet established deadlines. Fast learner with an exceptionally strong work ethic. Highly service oriented individual with a desire to work with a fast-paced, thoughtful and innovative program that thrives on continuous learning, adaptation and growth.


-Fluent in English and Spanish

-Intermediate German

-Strong leadership


-Team Work

-Flexible and adaptable

-Problem Solving

-Quick learner

-Import/export Classification

-Shipping Management

-Trade program analysis

-Technical Skills: Microsoft Suite, MATLAB, PowerPoint, Flash


Florida International University Residential life Residential Assistant Aug. 2016-May 2017

-Enforce University and Residence Life rules and regulations resulting in a safe, orderly and enjoyable living environment

- Performed duties such as responding student questions, answering telephones, and operating computers and various office equipment

-Tracking and delivering mail for 500 students

-Responsible for the safety and security of 100 residents during on-call duties

Florida International University Wellness Center Supervisor Aug. 2016 - May 2017

-Developed marketing campaigns to promote a healthy lifestyle or participation in wellness programs

-Supervised 20 referees and organized 10 tournaments per semester

-Successfully co-supervised student intramurals program

-Responsible for safety and sportsmanship of the students

-Managed fitness facilities, ensuring safe and clean facilities and equipment

Customer Care Specialist. Convergys AT&T outsourcing partner Jan 2011 to Dec 2013 Bogota, Colombia.

-Answered a high flow of customer calls with up to 600 calls in queue per minute

-Addressed Identified customer needs, developed sales strategies and negotiated

-Managed personal information ethically

-Delivered exceptional customer service

-Answered a constant and resolved customer product complaints empathetically and professionally

-Accurately documented, researched and resolved customer service issues and provided technical support

-B2B and B2C sales


-Bachelor’s in Business Administration, International Business. Florida International University - Miami, FL 2016-2017.

-Certificate of International Trade and Investment. Florida International University – Miami, FL 2016-2017.

- Associate of Science. Lone Star College- Houston, TX 2014-2015.

- Associate of Business. Lone Star College- Houston, TX 2014-2015.


-Dean’s Honor List – Florida International University (Spring 2017, Summer 2017, Fall 2017)

-Leadership recognition in the International Business Study Abroad Program in China and Vietnam

-Member of the Honor Society of International Business at Florida International University

-Dean’s List – Lone Star College (Fall 2015)

Contact this candidate