Customer Service Microsoft Office
Resume:
MICHAEL JOSEPH REDDEN KING
**** ***** **** *****, ***. 2C
Wilmington, DE 19809
(c) 302-***-****/ (e) *******@***.***
www.linkedin.com/in/michael-j-r-king-53a88491
PROFESSIONAL SUMMARY:
To utilize my 16 years of banking experience in the areas of credit risk review, mortgage lending and customer care supervisory skills to contribute to the overall success of the organization.
PROFESSIONAL HIGHLIGHTS:
Microsoft Office proficient
Lotus experience
Manage 30+ employees
Public Speaking
PROFESSIONAL EXPERIENCE:
The Bancorp – Wilmington, DE
Customer Care Supervisor, June 2007 – May 2016
Managed escalated customer concerns by providing appropriate solutions
Facilitated team meetings to go over daily expectations
Provided coaching and training
Evaluated & review individual CSR performance daily, monthly, and annually
JP Morgan Chase Bank – Newark, DE
Portfolio Risk Review Analyst I, April 2006 – June 2007
Reviewed existing card member accounts to mitigate risk to the bank
Provided judgmental leading decision by reducing card member banking exposure or restoring line APR
Communicated to card holders the banking decision impacting their card exposure
Chase Home Finance – Newark, DE
Mortgage Loan Officer, July 2004 – March 2006
Interacted with Realtors, Brokers, Attorneys Appraisers, Title Companies, Inspectors, and Housing Counseling Agencies in all aspects of the mortgage process
Reviewed credit reports for client approval
Maintained a monthly pipeline of $1 million plus
Participated in Community outreach by conducting Home Buyer Seminars for Agencies
Settlement Coordinator, July 2003 – June 2004
Promoted to Mortgage Loan Officer
Managed daily pipeline of scheduled closing dates
Coordinated & ensure all closing documents and funds reach settlement agents by specific deadline dates
Ensured monthly funds were settled and cleared on ledgers and files closed
Wells Fargo Home Mortgage – Newark, DE
Mortgage Closer, August 2001 – June 2003
Managed daily pipeline of scheduled closing dates
Coordinated & ensure all closing documents and funds reach settlement agents by specific deadline dates
Ensured monthly funds were settled and cleared on ledgers and files closed
Michael Joseph Redden King, Resume Page 2
Cardone Industries – Philadelphia, PA
Market Analyst, January 1998 – July 2001
Traveled to marketing territory in NY (Bronx & Jamaica-Queens) to assist clients and provide products and training.
Maintained communications and contacts to collect and analyze technical, financial, schedule, and sales information for product line.
Conducted marketing research to identify and track market trends in company’s industry.
EDUCATION:
Wilmington University – Wilmington, DE
Bachelor of Arts – Behavioral Sciences
24 credits complete
Eastern Baptist Theological Seminary – Philadelphia, PA
Biblical Studies
Obtained Certificate of Completion in Biblical Studies
Goldey Beacom College – Wilmington, DE
Bachelor of Science – Accounting
24 credits complete
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