Bilingual Technical Customer Service
Resume:
CURRICULUM VITAE
Full Name: THUY NGUYEN THI
Full Address: 2645 Harmony Homes, Sande Jas st, Malate, Manila
Mobile Phone: +639**-***-****
E-Mail: ************@*****.***
PERSONAL DATA
Passport No B5340683
Date of Expiry May 20, 2021
Sex Female
Nationality VietNamese
Marital Status Marriage
Date of Birth May 4, 1990
Place of Birth Dong Nai Province, Viet Nam
EDUCATIONAL BACKGROUND
2013
Certificate of Hotel and Restaurant Management at Don Bosco Hotel school in Cambodia.
2012
Bachelor of Hotel and Restaurant Management at Technology University of Ho Chi Minh, Viet Nam.
UPDATING COURSES/SEMINARS
2012 - 2013 FOOD and BEVERAGE operation at Don Bosco Hotel school in Cambodia. April 1st – May
20th, 2012
Housekeeping at Continental Don Bosco Hotel in Cambodia. November 2011
To
April 2012
MOF Japanese sweets and coffee Restaurants:
• Prepare and make up all of drinks, ice creams, shakes, cakes, chocolates with Japan style.
• Prepare and serve the guests at the restaurant.
• Welcome guest and show the menu to the guests.
QUALIFICATION
Language and Computer skills
Vietnamese Fluently with four skills.
English
Good at listening, speaking, reading, writing. In addition, I have made regular conversation, meeting, and presentation to foreigners. Computer skills
Officer Computer Skills: Software system installed, computer name created, strong knowledge of Microsoft based operating systems, Microsoft Office applications and IOS device.
Internet Explorer, Chrome, Outlook 200*-****-****, PDF Professional, Digital Signature ( PDF, Outlook), Token setup, install printer machine, password reset, joined domain, run a report, office software installed, remote access, network
EXPERIENCES
Technical Helpdesk Analyst at XEROX and ATOS company (ITO industry): 2,5 years experiences.
• The incumbent oversees and coordinates with quick-response customer support team and interfaces with internal clients directly over the phone, email, live chat, voice mail, self- service tickets... to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
• Working with applications systems to undertake analysis, diagnosis and resolution of staff IT problems
• A highly skill, season professional, working knowledge of information technology products and services to more complex assignment and assists less experienced staff in the application of technical concepts practices and procedures.
• Incumbents are competent to work on fairy complex assignments and perform a full range of technical helpdesk support
• May provide occasional functional and technical guidance to less experience staff
• The incumbent works under limited supervision to provide prompt and professional help desk service through quick processing and prioritization of a variety of problems. A captain restaurant at Food Connexion Buffet restaurant of the International Pullman Saigon Center in Ho Chi Minh, Viet Nam.
• Take response for payment in the restaurant.
• Lead the booked customer of the restaurant.
• Take in charge of storage of Food Connexion Buffet restaurant. Make and check list raw materials concurrently get ordered them.
• Customer service executive regular Guests.
• Prepared and made up all things at the Buffet restaurant.
• Take care of the restaurant and look after all the staffs.
• Take responsible for Supervisor and the Staffs.
• Take responsible for running of the Buffet restaurant.
• Get orders from the guest at hotel and booked from the guest walk-in.
• Conversation directly customers and solved complain of customer.
• Lead the Staff for their job and trained their skills. Volunteer as a Manager at The Kiosk restaurant of Don Bosco Phnom Penh, Cambodia:
• Lead the booked customer of the restaurant.
• Customer service executive regular Guests.
• Take in charge of purchased commodities of the restaurant.
• Prepared and made up all things at the restaurant with Italy Style.
• Take in charge of revenue and get increased revenue of the restaurant.
• Take care of the restaurant and look after all the staffs.
• Take responsible for Director and the Staff.
• Supervision, control of operation of restaurant.
• Reporting directly to the Director.
• Meeting directly customers.
• Looking for customer.
• Get order by phone and delivery.
Volunteer as a supervisor at Gelato restaurant in Sihanouk Ville, Cambodia:
• Take in charge of purchased commodities of the restaurant.
• Prepared and made up all of drinks, special Italian ice cream, shakes, cakes, chocolates, foods ...with Italy style.
• Prepared and welcomed and serviced the guests at the restaurant.
• Cashier and take in charge of cashier and transfer money to manager. PERSONAL PROFILE
I am an independent, responsible, optimistic, honest, sociable, patient person. I am a diligent, kind, and well-educated person. I have a high responsibility. I go to work on time. I like teamwork and willingly to work in high pressure, overtime, and mixed shift schedules whenever teammate or supervisor needed, and I am ready to learn new things and face new challenges.
OTHERS ACHIEVEMENT AND HOBBY
• Join in recreational activities and picnics.
• Volunteer and doing Charity with the youth groups.
• Listen to music, play sports, read books, do exercise...
• Go to market and discover life-daily.
CHARACTER REFERENCES
Name Occupation Address/Tel.
no
Tam Thi,Vo 967 Dolores - Malate District – Manila
Hai Ngo, Cao
2645 Harmony Homes
Sande Jas st Malate, Manila
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