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Manager Customer Service

New Jersey, United States
January 15, 2018

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Letoya Coleman

*** **** ******* ****** – Apt. #*

Hackettstown, NJ 07840

Phone: 646-***-****


To whom it may concern,

In June of 2001, I completed my Associates of Science Degree in Marketing Management at Kingsborough Community College with a 3.8 G.P.A. Upon receiving my Associates Degree, I enrolled in various courses at Rutgers University in Camden, N.J. My education has enabled me to undertake various computer, accounting, business, marketing, and even a few law courses. I currently operate various computer software programs on a daily basis. My accounting skills include payroll, deposits, and invoicing, all of which I have put to use for past and present employers. My work experience includes working as a hotel convention manager, a special event manager, and most recently working on-site coordinating various details for pharmaceutical conventions, I believe that my experience in the various facets of event planning will make a significant contribution to your organization. I look forward to meeting with you, and discussing possible employment opportunities. Best regards,

Letoya Coleman

Letoya Coleman

202 West Baldwin Street – Apt. #1

Hackettstown, NJ 07840

Phone: 646-***-****



Highly motivated and detail oriented marketing professional demonstrating solid inter-personnel communication skills. I'm experienced with customer service, event booking, management and execution. Exceptional strengths include multi-tasking, the ability to maintain a calm demeanor, and problem solving to achieve all objectives in the most efficient manner. 4/2015 – Present

Ashfield Healthcare - Assigned to Daiichi Sankyo, Inc. – Basking Ridge, NJ Project Executive

Meet strict timelines, work with rigid budgets, manage calendars

Manage the corporate credit card, and allocate charges accordingly utilizing Concur

Compose, coordinate, and distribute vital meetings details to key personnel, vendors, etc.

Coordinate all convention logistics to include securing and maintain housing accommodations

Book and coordinate on-site pre-convention meetings

Secure and allocate exhibitor/attendee badges

Secure staff, arrange schedules, make travel arrangements, etc. 2/2014 – 3/2015

Maritz Travel – Assigned to Daiichi Sankyo, Inc. -Parsippany, N.J. Convention Coordinator

Coordinate all convention logistics to include secure and maintain housing accommodations

Book and coordinate on-site pre-con meetings

Maintain convention portal and send communications, etc. 1/2013 – 11/2014

Holiday Inn - Budd Lake, NJ

Catering Sales Manager

Book meetings, weddings, and various special events.

Detail banquet event orders, upsell F&B, and distribute important information to key staff in a timely manner

Coordinate rooming list, A/V requirements, room set-ups, and various rental needs 6/2011 – 9/2012

Ocean Place Spa & Resort – Long Branch, NJ

Conference Service Manager

• Coordinate meetings and social events including f &b, room set-up, creating diagrams, A/V, transportation, and billing

• Liaison between hotel management, staff, and outside vendors. Up-sell various menus, team building events, and services

• Experienced with visiting caterers, and the special needs of various religious/fraternal organizations 6/2004 – 6/2011

Trump Taj Mahal – Atlantic City, NJ

Convention & Event Manager

• Coordinated rooming list, A/V requirements, room set-ups, hospitality functions, catering menus, etc.

• Organized special arrangements for various keynote speakers (incl. Politicians & celebrity personalities) EDUCATION:

Kingsborough Community College – A.A.S Marketing Management SKILLS:

• Proficient in MS Office, Lotus, AS400, Delphi, Opera, Meeting Matrix, Passkey, Social Tables, Concur, C-vent, and STS REFERENCES - Available upon request

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