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Human Resources Continuous Improvement

Glastonbury, Connecticut, 06033, United States
January 15, 2018

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Elizabeth Figueroa, M.B.A.

* *********** *****, ***********, ** 06033


Over 11 years of experience in Human Resources in the areas of Recruitment and Learning & Development.

Master of Business Administration, Certificate in Human Resources and (Puerto Rico) Labor Laws.

Demonstrated ability to work both independently and as a team member to achieve project goals.

Continuous improvement mindset with excellent problem solving skills.

Exceptional interpersonal and communication skills.

Fully bilingual (Spanish/English).


Kelly Services Inc., 1/2011 – 11/2017

Commercial Recruiter, Global Talent Solutions, Glastonbury, Connecticut (9/2017 - 11/2017)

Sourcing, recruitment, and placement for commercial and administrative positions in the pharmaceutical and medical devices industries.

Professional and Technical Recruiter, Global Talent Solutions, Caguas, Puerto Rico (1/2011 - 9/2017)

Primary professional recruitment point of contact for a major Kelly Services account.

Sourcing, recruitment, and placement for professional and technical positions in the pharmaceutical, medical devices, biotechnology, and electronics industries.

Performed market and compensation analyses to support hiring managers in defining pay rates for new and existing positions.

Subject Matter Expert for Bullhorn (staffing and applicant tracking software) for local site.

Coached and mentored peers on best practices for tools (Bullhorn, Fieldglass, MS Excel) and company processes.

Provided coaching and mentoring for high school students on preparing resumes and getting ready for interviews. AXON PR, Inc. (A Pratt & Whitney JV), Isabela, Puerto Rico, 8/2009 – 12/2010 Human Resources Representative

Evaluated over 400 resumes against position requirements.

Scheduled and conducted over 180 phone interviews.

Performed onsite interviews for over 100 candidates.

Marketed company and identified candidates during job fairs. Infotech Aerospace Services, Inc. (A Pratt & Whitney JV), Isabela, Puerto Rico, 8/2005 - 7/2009 Human Resources Representative/Learning and Career Development Team Lead, 1/2008 - 7/2009

Led team of Training Coordinators. Coached and mentored new team members.

Led improvement of Training Coordination Process, applied process mapping techniques to re-engineer process and wrote standard work for execution.

Tracked training expenses against budget for the entire organization.

Co-led HR Department for Achieving Competitive Excellence (continuous improvement methodology). Training Administrator, 8/2005 - 1/2008

Developed Training Coordination Process.

Administered training records under the Work Investment Act (WIA) Program.

Developed guidelines and coached Training Focal Members (across the entire organization) in the use of the Training Record Database.

Coordinated and scheduled trainings (on-site and via distance learning).

Led 6S (continuous improvement initiative) inter-departmental team to obtain Achieving Competitive Excellence Bronze Certification.

Elizabeth Figueroa, M.B.A.

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Baxter CVG Medi-Vac, Añasco, Puerto Rico, 4/1997 - 1/1998 Associate Engineer/Production Supervisor

Supervised 30 workers engaged in manufacturing of medical devices in three different shifts.

Planned manufacturing activities to ensure production and quality met deadlines and specifications.

Managed manufacturing, process/material and maintenance schedules to reduce cost and prevent delays.

Prepared and discussed performance evaluations for supervised employees.

Assured compliance to Environmental, Health & Safety Procedures. EDUCATION

Certificate in Human Resources and Puerto Rico Labor Laws (2009) Escuela Avanzada de Recursos Humanos y Legislación Laboral de Puerto Rico, Hato Rey, Puerto Rico Master of Business Administration (1996)

Radford University, Radford, Virginia

Bachelor of Science in Chemical Engineering (1993) University of Puerto Rico, Mayagüez, Puerto Rico


Advanced Recruiter Training, Kelly Services (2015)

Creating Effective Job Postings (2017)

Dependable Leaders, American Management Association (2010)

Application of Targeted Selection Method, Infotech Aerospace Services (2009)

Affirmative Action, Affirmative Consulting Group (2009)

Train the Trainer, Successful Management (2008)

Relentless Root-Cause Analysis, Infotech Aerospace Services (2008)

Market Feedback Analysis, Infotech Aerospace Services (2008)

Introduction to Benchmarking: Embracing Best Practices, Infotech Aerospace Services (2008)

Process Failure and Mode Effect Analysis (PFMEA), Infotech Aerospace Services (2008)

Process Flow Tools, Quality for Business Success (2007) AWARDS AND RECOGNITIONS

Top 12% Margin Leader Award, Kelly Services (2012)

Award for the Implementation of the Learning Center, Infotech Aerospace Services (2008)

Outstanding Performance Award for 6S, Infotech Aerospace Services (2006, 2007)

Award for Volunteering to help the Finance Department on getting ready for a Financial Audit, Infotech Aerospace Services (2006)


Available upon request

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