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Customer Service Manager

Cochrane, Alberta, Canada
January 15, 2018

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Phone (403) ***-****

Calgary, AB T3G 4R3

Beverly Ortwein

Summary of


Helped organize largest and most successful Conference and Exhibition for Western Canada Water Association.

Volunteered with the Hyack Festival with their Silent Auction and fundraiser Professional


Aug 2014 – May 2015 Western Canada Water Association Event Manager

o Negotiate and book hotel and convention facilities, o Set up and monitor room block for delegates,

o Book space for conference events and meetings,

o Assist with exhibition arrangements:

Assist committee in developing tradeshow packages and floor plan,

Process tradeshow applications, payments and confirmations,

Set up customs agreement for international suppliers,

Communications with material handling and exhibit set up companies. o Seminars:

Site selection, booking, event planning,

Arrange audio visual, food and beverage,

Assist with publicity, promotion, registration,

Process registrations and confirmations,

Produce attendance lists, name badges and certificates,

Handle on-site issues.

Mar 2010 – Jan 2014 InterCare Corp Group Inc

Contract – Salon Manager/Hairstylist

o Running/Managing a hair salon within a care centre for the residents. Sept 2008 – May 2009 CIF Composites Inc.

Front Office

o Sales, Invoicing, Accounts Payables/Receivables, o Office duties - mail, phones, correspondence and shipping/couriers, o Assisting in the creation of workplace policies. May – August 2008 West Coast Trail Express – Seasonal position Reservations Agent

o Book reservations via phone, fax and online,

o Customer Service - inquires, complaints, misplaced items, o Dispatcher.

Phone (403) ***-****

Calgary, AB T3G 4R3

Beverly Ortwein



Oct 2006 – Feb 2008 Western Canada Water Association Event Planner

o Same duties as previous year

Membership Services / Executive Assistant

o Issued membership applications and renewals,

o Conference and seminar registrations:

Collected registration fees,

Issued receipts and processed all delegate registrations,

Preparation of attendee lists and packages,

o Assistant to the Executive Director,

o Office reception, phone inquiries,

o Preparing agendas and minutes,

o Inventory control, shipping/receiving, invoicing, o Processing donations, managing auctions and fundraising. 2000 – 2006 Financial Industry

o Insurance Agent,

o Tax preparation.

1996 – 2006 Office / Temp Companies

o Receptionist,

o Office administration,

o Clerk, data entry, payroll, filing,

o Front desk.

1996 - 2006 Bartender/Server

Made and served drinks and food, set-up/take-down/bartended conventions. 1990 – 2006 Beauty Industry

Stylist, Manager. Owner, Sales Representative

Courses Travel and Tourism Level II, Advanced Access Endorsed Diploma Program – Canadian Tourism College, Surrey, BC, Graduated with honors, April 2001

New Era Technology – Outlook Level I

New Era Technology – Excel 2003 Levels I & II

Advanced Business Administration Courses, Douglas College, Coquitlam. BC

Business Administration (Major – Tourism Marketing), Southern Alberta Institute of Technology, Calgary, AB

Insurance License, LLQP

Tax Preparation, Knowledge Bureau, Correspondence Course References available upon request

Contact this candidate