Program / Project Manager
Resume:
MICHAEL E. WALLACE
Melbourne, FL 32934
*********@*****.***
RGTS (Raha Group for Technical Services)
Riyadh, Saudi Arabia
August 2012 – January 2018
Program Manager, Integrated Fleet Support (IFS) for Royal Saudi Air Force (RSAF) F-15SA Advanced Military Fighter Aircraft Fleet
October 2014--present
Responsible for managing all aspects of ~$400 Million 5-year Foreign Military Sales (FMS) contract with United States Government (USG) to provide procurement of spare parts and support equipment required to support fielding of 84 advanced fighter aircraft.
Lead 45 person work force, distributed in operational teams at multiple locations in the United States and Saudi Arabia.
Responsible for analyzing labor requirements and staffing appropriately.
Develop and implement program annual budgets and spend plans.
Support Proposal development as required.
Lead the planning and implementation of program, facilitate the definition of project scope, goals, and contract deliverables.
Define project task and resource requirements, develop full scale program plans and schedule.
Plan and schedule project timelines, track project deliverables using appropriate tools.
Coordinate with Subcontracts and Supplier Managers in managing key supplier issues, provide direction and support to project team.
Develop, implement and manage program to identify, research, track, and provide mitigation plans for diminishing manufacturing sources and material shortages (DMSMS).
Interface with senior management in USG and RSAF via briefings, presentations and periodic program management reviews
Develop, Implement and Manage Quality Assurance program to ensure contract quality requirements are met.
Responsible for program evaluation and assessment of results, risk identification, tracking and mitigation.
Develop program performance metrics to include trend analysis, Supply Difficulty Reports (SDR), and reporting.
Ensure company financial goals are achieved through efficient and effective program management and execution.
Program Manager, Third Party Logistics (TPL) Repair and Return Program
August 2012 October 2014
Responsible for managing all aspects of $100 Million per year FMS contract with USG to provide TPL logistics management services for Royal Saudi Air Force end user.
Defined, planned, performed, coordinated and controlled operations in Saudi Arabia and the United States to affect the repair and return of unserviceable RSAF F-15 assets.
Ensured program objectives were met through the selection, hiring, assignment, scheduling and monitoring of assigned resources to include staff and facilities.
Established program timelines and appropriate metrics to successfully achieve goals.
Created and presented briefings and reports to key stakeholders as required to ensure successful contract completion.
Established and maintained a Management Information System (MIS) and associated database to create control records and track the repair status of inducted assets.
Developed an executable plan to achieve stated program objectives of schedule, quality, and cost performance.
Accountable for processing material throughout the complete repair cycle.
Performed risk assessment to identify threats to the program, then developed actionable plans for mitigation.
Oversaw multiple diverse departments to execute contract in accordance with stated objectives and criteria.
Worked with primary customers (RSAF and USG) to evaluate program performance and develop solutions to problems that arose.
Coordinated with internal and external parties to define, measure, analyze, improve and control (DMAIC) processes as required.
Established a quality management plan that flowed down required quality, performance enhancement, and responsiveness requirements to SORs in order to meet the performance objectives of this contract and the operational needs of the customer.
Worked with RSAF and designated freight forwarder to ensure designated assets are delivered to and from the SOR in a timely manner.
Collected and analyzed data, prepared reports to management, and worked with team members to achieve program objectives and expectations.
Managed subcontractor performance through the collection, evaluation and provision of feedback to repair stations, vendors and suppliers.
Advised company and USG management of relevant issues in a timely manner.
AFFILIATED COMPUTER SERVICES (ACS), INC. (A Xerox Company)
ACS State and Local Solutions
Riyadh, Saudi Arabia
August 2010 – August 2012
Program Maintenance Manager, (System Consultant Manager II) Automated Traffic Violation and Management System (ATVAM) Program, Saudi Arabia
Responsible for maintenance and modification of all Central Region Intelligent Transportation System (ITS) subsystems, including speed enforcement systems.
Designed, established and implemented complete field and shop maintenance organization from ground up, including facility, training program, staffing, etc.
Managed activities, personnel, and subcontractors associated with maintaining ATVAM front and back end IT and enforcement systems.
Ensured that all phases of ATVAM system maintenance, including installations, upgrades, preventive and corrective maintenance, and repairs/replacements, were properly coordinated, monitored, tracked, and resolved.
Managed Computerized Maintenance Management System (CMMS) for inventory control, trend analysis, and reporting.
Responsible for optimizing the performance of the technology in the field by pro-actively monitoring systems performance and working with the vendors to identify and remediate performance issues.
Responsible for the reporting and tracking of maintenance activities, contracts, and negotiations.
Oversaw maintenance subcontractors and municipal service providers.
Authority for staff supervision (including hire/fire) for maintenance department employees.
UNITED SPACE ALLIANCE
Space Shuttle Program
8550 Astronaut Blvd.
Cape Canaveral, FL
July 2004 – August 2010
Quality Assurance Manager, NASA Space Shuttle Logistics Depot (NSLD)
March 2009 – August 2010
Managed the activities of the NSLD Inspection team in support of Manufacture / Repair / Overhaul / Testing requirements for space shuttle components.
Investigated process escapes / out of control processes, prepared and presented findings and developed corrective action plans.
Identified and implemented ISO 9001 Quality Assurance requirements.
Evaluated manufacture / testing procedures for process improvement potential.
Administratively managed daily operations required to ensure all personnel possessed the necessary tools (training, certifications, badges, equipment, etc.) to perform designated tasks.
Planned and scheduled support requirements, including coordination between departments.
Mentored and coached employees to achieve team and company goals (safety, quality, schedule effectiveness, etc.)
Managed department IT resources, to include providing required training on Computerized Maintenance Management Software systems, and other computer programs necessary to ensure full qualification for assigned tasks.
Competent at inspection techniques, proficient at interpreting machining and engineering drawings / specifications.
Astronaut Close-out Crew
August 2007 – August 2009
Processed space shuttle flight crew for ingress into spacecraft for launch.
Final preparation and configuration of crew module for launch countdown.
Hatch closure, testing, and cabin pressurization for flight.
Responsible for emergency egress / rescue of astronauts in event of shuttle / launch pad critical event.
Spacecraft Operator (SCO)
April 2007 – August 2010
Responsible for in-ship operation of Space Shuttle Orbiter crew module controls, displays, switches and circuit breakers during pre-launch operations, post-flight processing, and system troubleshooting.
Specialized in computer systems operations and maintenance, and other IT applications in the ship and in the maintenance complex.
Expert at communication systems to include RF, wireless, intercom and landline.
Certified Commander / Pilot Systems Technician. Duties include Space Shuttle power-up, power-down, systems operations and onsite troubleshooting of anomalies / malfunctions.
Senior Aerospace Technician
July 2004 – March 2009
Performed electrical and mechanical maintenance, modification, repair, and testing functions on space shuttle orbiter at launch pad, Vehicle Assembly Building (VAB) and Orbiter Processing Facilities (OPF).
Performed initial and ongoing process analysis.
Certifications include electrical wiring maintenance (splicing, terminations, etc.) connector maintenance, RF connector and cable maintenance, fiber optic connector and cable maintenance, analog and digital test equipment operation, line replaceable unit (LRU) maintenance, structural repair, soldering, crimping, communication systems operations, computer systems operation and maintenance.
Operated voltmeters, oscilloscopes, signal generators, RF test equipment, etc.
Received USA Employee of the Quarter (Leadership) Award, NASA Flight Director’s Silver Dollar Award, and 2 USA Performance Awards.
LOCKHEED MARTIN MIDDLE EAST SERVICES
Royal Saudi Air Force (RSAF) Airborne Warning and Command System (AWACS) Peace Sentinel Program
Riyadh, Saudi Arabia
(Corporate Office Greenville, South Carolina)
March 2002 – January 2004
Avionics Maintenance Advisor
Manager of military avionics maintenance division responsible for maintaining operational readiness of all avionics, instruments, communications, computer, and radar systems on classified 14 aircraft fleet (AWACS, Aerial Refueling Tankers, and ELINT).
Advisor to senior military personnel (Avionics Maintenance Commander, Maintenance Superintendent, Supervisors.).
Planned, directed, and controlled assigned resources to fulfill the requirements of flying schedule, maintenance plans, equipment schedules, and unscheduled requirements.
Determined key Quality Assurance process measurement points, how process should be measured, what contractor data is required for measurement, and need for product audits.
Cost analysis and budgeting.
Established safety and quality assurance controls.
Used computer resources to track parts, labor, and maintenance actions.
Major projects include upgrade of AWACS airborne surveillance radar system and relocation of maintenance unit to remote airbase.
Received 2 Employee Performance Awards.
Peace Sentinel Program Security Coordinator
Registered U.S. Embassy Security Warden.
Represented Lockheed Martin on Overseas Security Advisory Council, Housing compound Security Committee, other organizations.
Managed security clearance process for all in-kingdom employees.
Coordinated security requirements/compliance with corporate security manager, U.S. Dept. of Defense, and Saudi government organizations.
Authored company security bulletins and advised CEO/General Manager on security matters.
NORTH ATLANTIC TREATY ORGANIZATION (NATO)
NATO AWACS Main Operating Base (MOB) Headquarters
Geilenkirchen, Germany
October 1996 - June 2001
Senior Technician
Performed flight line and in-shop maintenance / modification of avionic instrument and autopilot systems on NATO AWACS E-3 Sentry aircraft.
Troubleshot malfunctioning aircraft systems, isolating problem to faulty component, circuit or wiring.
Developed and executed repair plan.
Retested system to verify operational readiness then completed documentation to return aircraft to service.
Performed Quality Assurance analysis to verify maintenance actions met Component standards.
Rewrote technical maintenance manuals to include detailed theories of operation and schematic and wiring diagrams.
Authored and validated corrective and preventive maintenance procedures.
Represented Flight Essential Avionics Branch during Integrated Electronic Technical Manual (IETM) program development and served as section IETM trainer.
Reviewed technical data packages to identify specification requirements, and advised higher authorities on technical viability of proposed equipment modifications by Source of Repair (SOR) vendors.
Maintained technical order library and diagnostic/test equipment (PMEL/TMDE) accounts.
Frequent worldwide deployments, alone or in small teams, to troubleshoot / repair aircraft.
Awarded NATO medal for service in former Yugoslavia.
ADVANCED ELECTRONICS CO. (Boeing Joint Venture)
RSAF AWACS Peace Sentinel Program
Riyadh, Saudi Arabia
July 1992 – August 1996
Supervisor, Inertial Navigation Systems Shop
July 1992 – June 1995
Directed daily activities of RSAF military personnel and U.S. civilian contractors.
Supervised and performed flight line and in-shop equipment maintenance of the Inertial Navigation System, Navigational Computer System, and Doppler Radar Systems on the RSAF AWACS, Tanker and ELINT aircraft.
Developed, implemented and controlled Quality Control Plan.
Developed training plan and associated documentation.
Conducted training courses in classroom and on aircraft.
Conducted training on computerized maintenance management system (CAMS) used to document labor and maintenance actions.
Technician, Autopilot Shop
June 1995 – August 1996
Technical troubleshooting, repair and airworthiness verification of the Automatic Flight Control Systems on the RSAF AWACS and Tanker aircraft.
Analyzed engineering source data and developed design concepts to create equipment/system modifications to enhance aircraft mission effectiveness.
Trained RSAF personnel on the operation, maintenance, troubleshooting, and repair of aircraft systems and components.
Evaluated students’ progress and administered refresher training when applicable.
Developed continuing education course for English language skills and basic electronics theory.
Maintained TMDE/PME equipment and technical library.
Provided extensive rewrite of the applicable technical orders by analyzing customers' readability and comprehension level, then creating equipment descriptions and detailed theories of operation.
UNITED STATES AIR FORCE
March 1982 – August 1992
(Honorable Discharge…Individual Ready Reserve until August 1995)
Technical Training Instructor
413 Field Training Detachment (FTD), USAF AWACS, Tinker Air Force Base, Oklahoma City, OK
April 1988 – July 1992
Utilized Instructional System Development (ISD) techniques to develop training documentation consisting of Course Chart Training Standards, Lesson Plans, Plans of Instruction, Course Outlines, Instructor Guides, Student guides and other Course Control Documents.
Conducted theoretical (classroom) and practical (flight line) instruction on the operation, troubleshooting, and maintenance procedures for electronic and electro-mechanical avionic systems.
Verified Quality Control/Assurance standards met or exceeded.
Developed new and revised courses of instruction.
Specific courses taught include Avionic Instrument Systems, Automatic Flight Control Systems, and Navigational Computer System.
Administered behavioral, oral and written progress checks.
Evaluated student progress and conducted required counseling and remedial retraining.
Technical advisor to host maintenance unit.
Provided specialized training to British AWACS and USAF E-8 Joint Stars programs.
Achieved Master Instructor Rating. Awarded 2 Instructional Achievement Certificates, Air Force Commendation Medal, and National Defense Service Medal.
Guidance and Control Systems Specialist
552 AWAC Wing
December 1982 – April 1988
Technical supervisor in aircraft avionics maintenance shop.
Responsible for the daily activities and performance of subordinate personnel.
Performed general aircraft maintenance on USAF E-3A/B/C AWACS aircraft.
Flight line and In shop maintenance of Inertial Navigation System (INS), Radio and Radar Navigation Systems, Automatic Flight Control Systems, and Avionic Instrument Systems and components.
Performed scheduled and unscheduled on- and off-equipment maintenance, troubleshooting, servicing, inspection, testing, modification, evaluation, repair, replacement and adjustment of avionic systems.
Maintained inspection and maintenance records.
Functioned as dispatcher, technical publications monitor, PMEL monitor and supply custodian.
Unit Disaster Preparedness / Response Team Member.
Frequent worldwide deployments as part of maintenance team.
Awarded Air Force Commendation Medal, NCO Leadership School Top Honor Graduate Award, NCO of the Month/Quarter, Airman of the Month/Quarter, accelerated promotion, Basic Training Honor Graduate.
DEGREES / PROFESSIONAL CERTIFICATIONS
Lean Six Sigma Blackbelt
Anexas, Europe
May 2012
Master of Science Project Management Degree, honors
Embry-Riddle Aeronautical University
May 2010
Manager of Quality/Organizational Excellence (ASQ-CMQ/OE)
American Society of Quality (ASQ)
October 2009
Project Management Professional (PMP)
Project Management Institute (PMI)
June 2009
Certified Professional Manager (CM)
Institute of Certified Professional Managers
James Madison University, Harrisonburg, VA
February 2007
Certified Aerospace Technician
Space Tec
February 2006
Bachelor of Science Professional Aeronautics Degree, cum laude
Minor in Business Administration
Embry-Riddle Aeronautical University
August 2002
Associate of Applied Science Avionic Systems Technology Degree
Community College of the Air Force (Rose State College)
August 1991
Associate of Applied Science Instructor of Technology and Military Science Degree
Community College of the Air Force (Rose State College)
July 1991
Occupational Instructor Certification
Community College of the Air Force
November 1991
Electronic Technician Technical Training School (USAF)
Radio and Radar Inertial Navigation Computer Systems
Keesler AFB, MS
May-Dec 1982
Airman Certificate (Private Pilot License)
Aircraft, Single Engine, Land (ASEL)
SECRET Security Clearance (United States, NATO, Saudi Arabian)
Active 1982-2010
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