Sales Customer Service

**** **** ***** *****

Arlington, TX *****

Mobile 214-***-****

*********@*****.***

Stanley Hill

Professional Summary

Flexible, innovative, solution driven supply chain professional with senior level experience in human capital, problem solving, relationship management and project coordinating success within the healthcare logistics vertical. Recognized for ability to successfully communicate and provide cross functional team collaboration, product facilitation and technology implementation services across multiple organizations.

Objective

Seeking a professional position to be an integral part of an exciting, growing company that will provide the opportunity in a stimulating environment for professional and personal growth.

Professional Experience

Cardinal Health – Grand Prairie, TX February 2001 – September 2017

Inventory Control – Medical Products Division

Tasked with maintaining proper service levels on Forecast and the placement of stock transfer orders from various branches across the country to assure no out of stock inventory for clients.

Tasked with order tracking of various shipping providers and ensuring that inventory is delivered on time to the warehouse for delivery to clients.

Work closely with vendors on product availability to ensure proper inventory levels for clients.

Research potential product substitutes to provide solutions to clients on out of stock inventory.

Inventory management and daily reports for MD Anderson Cancer Center and Harris County Hospital.

Nylcare – Irving, TX December 1998 – February 2001

Claims Adjustor

Handled incoming member calls to initiate the claims process for medical claims.

Verify claims to ensure proper processing for payment.

Maintained member contact to ensure complete resolution of the claim.

Fox Sports Direct – Irving, TX September 1992 – October 1998

Commercial Sales Service Supervisor August 1994 – October 1998

Supervised team of 10 Commercial Sales Service Representatives.

Responsible for all phases of performance for Commercial Sales Service Representatives including collections numbers, renewal sales and distribution of reports and sales material to the field sales representatives.

Assisted in development of outbound sales program to expand efforts in various sales territories nationally where a field sales representative was not present.

Worked as a liaison with DirecTV for any sales related activities involving the DirecTV products.

Assisted with servicing of national accounts.

Commercial Sales Service Representative September 1992 – August 1994

Performed sales support for field sales representatives including weekly sales reports, collection activity and general sales information.

Processed executed license agreements and legal paperwork submitted by field sales representatives.

Handled incoming customer service calls by existing customers.

Handled incoming sales calls for potential customers.

Performed outbound sales calls for renewal customers.

Education

Grambling State University Fall 1979 – Spring 1983

Bachelor of Science - Majored in Business Administration

Skills

Proficient with the following software programs: Outlook, Excel, Word, PowerPoint, SAP, HANA and Business Objects.

Achievements

Lean Six Sigma Training (Yellow Belt)

Certified Lean Six Sigma (White Belt)

References

Available upon request

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