Carolyn B. Corey

***st Street, E. Hazel Crest, IL. 60429 H:708-***-**** or C: 708-***-**** ac31lz@r.postjobfree.com Professional Summary:

Customer Service Representative who is highly energetic, outgoing, detailed oriented, and able to handle multiple responsibilities simultaneously while providing exceptional customer service. Skills:

Team Player

Organization skills

Meet or exceed goals in QA

Strong alphanumeric data entry

Critical thinking and problem solving skills

Ability to learn and navigate new software quickly Software: Microsoft Suites, CRM, Word, Outlook, Avaya Phone, and Proprietary software systems Professional Experience:

2017-Present MAXIMUS, INC Chicago, IL

Customer Service Representative

Handle 60-80 calls daily

Work independently with minimal supervision

Excellent attendance and met or exceeds goal in QA

Provide guidance on health plans for the Market place

Input various state health insurance plan on company software

Manage dual computer screens and multiple software programs

Input Medicaid application using active listening to ensure accuracy

Schedule in-home visits for enrollment brokers and service agencies

Assist callers with the Medicaid waiver program application process

Provide instruction on required documents to submit for Medicaid Redetermination

Record customer transactions by documenting detail of inquiries using multiple programs

2015-2017 APPLE ONE-EMPLOYMENT SERVICE Chicago, IL Client Services Representative

Respond to call center inquiries and complaints received by telephone

Retrieve, review, verify, collect, record or update customer contact information and data through the CRM

Provide information on initial eligibility determinations 2012-2015 TELETECH @ HOME Remote

Customer Service Agent

Ran a home based office equipped with Avaya phone and high-speed internet

Utilize Oracle and Work-booth 2.5 software

Assist customers with hotel reservations in the U.S. and international Carolyn B. Corey, Page two

2007-2010 WARE-PAK, INC University Park

Customer Service Representative/Call Center Operator

Assist publishers and customers in a call center environment

Acquire knowledge of the product through research and learning on the job

Process orders and returns received via phones, fax, and email

Prepare bill of ladings and logistic transportation

Prepare monthly account receivable and collection notices 2007-2008 WEST CORPORATION Remote

Home Base Agent

Inbound calls for Toy R US and Babies R US with product inquiries

Survey stock inventory to advised customer on product availability

Assist customer with password reset

EDUCATION:

2015 - Certificate ICD-10-CM Code Set Training AAPC 2010 - Bachelor Healthcare Administration University of Phoenix 2006 - Certificate Coding & Billing South Suburban College

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