Customer Service Manager

ECHEZONA KEVIN OKPALA

* ******* **** **. **********, NH 03102 +1-603-***-**** ***********@*****.***

Confident, goal driven, leader comfortable working with or without a team to achieve a common goal. Experience working under pressure with little or no supervision. Dedicated and focused with enthusiasm to mentor or train and ensure assignments are carried out efficiently and effectively with minimized risk.

EDUCATION

International MBA- Operations & Supply Chain Management, Southern New Hampshire University May 2017

GPA: 3.53

Graduate Certificate in Six Sigma Black Belt, Southern New Hampshire University August 2017

BS- Economics with Honors, Madonna University, Nigeria August 2011

OCCUPATIONAL SAFETY CERTIFICATIONS

General Health, Safety and Environment, (Safeguard Resources and Technologies LTD) 2014

First Aid & CPR, (Order of St. John in Nigeria) 2014

Practical Firefighting, (National Fire Prevention Project) 2014

Occupational Health and Safety, (NEBOSH- UK OSHA equivalent) 2014

PROFESSIONAL EXPERIENCE

Quality Control Tech, Foodstate Inc. NH. USA (Contract) November 2017 till present

Assistant Sales Manager, Innoma Nigeria Limited. RS, Nigeria. May 2013-August 2015

Supervise inflow and out flow of goods from suppliers to warehouses and systematic stocking till final sales

Recommended supply levels to management based on knowledge of market trends to ensure proper stock levels

Ensure a satisfactory customer service delivery, meeting daily sales goals through following SOPs

Interview and train new staff members, explaining both workplace policies and culture

Communicate with customers to settle disputes due to pricing or employee errors

Assistant Operations Manager, ACE & VION Nigeria Limited. February 2012-April 2013

Assist the operations manager in creating the employees work schedules and assigning their daily tasks

Responsible for training the new hires, and assisting in their getting accustomed to their job

Responsible for completing paperwork related to employees’ attendance, performance and their payrolls

Helps in the decision-making when it comes to the activities done in the office, such as production, the resale and the allocation of sources

Coordinates different departments in the organization to ensure that all tasks executed are of best quality

High School Economics Tutor, JSS Jabi Abuja Nigeria August 2011-Febuary 2012

Prepare and deliver teachings to students.

Prepare course materials such as syllabi, homework assignments, and handouts.

Evaluate and grade students' class work, assignments, and papers.

Compile, administer, and grade examinations, or assign this work to others.

COMMUNITY ACTIVITIES & EXTRACURRICULARS

Volunteer, NH Food Bank August 2016

Volunteer, FRSC State Sensitization Program- Nigeria March 2012-Febuary 2013

Volunteer, New Horizons NH July 2017

SKILLS

Minitab, Microsoft Excel, Access, Word, Power Point, Outlook, Macintosh OS, Android

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