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Project Manager Web Services

Plymouth, Minnesota, United States
January 15, 2018

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Arvind Deglurkar

• Cell: (214)-***-**** • Email:


Seasoned IT Program Management Professional® & Certified Scrum Master® having 18 years’ experience with outstanding strategic planning, execution, monitoring and resource balancing skills.

Executed multiple full life cycle, multi release projects using Agile, Iterative and Waterfall methodologies with a variety of technologies and platforms.

As Scrum Master, worked at various clients with varying degree of agile framework exposure to coach and manage product delivery in multiple iterations.

Adept in addressing business challenges and customer needs by presenting efficient IT solutions for web based, customer facing and productivity improvement applications to business partners and senior leadership.

Able to manage a project portfolio in a matrix organizational structure working with a large resource pool.

Experienced in coordinating, negotiating and motivating internal, onsite & remote resources and third-party vendors to support timelines and project deliverables.

Excellent budgetary planning, measuring, control and reporting skills.

Demonstrates outstanding communication skills and ability to deal with change management challenges. PROFESSIONAL EXPERIENCE:

LOGISOLVE LLC. – Principal Consultant June 2007 – Present Blue Cross Blue Shield of Minnesota – Senior Manager June 2016 – Present As part of the Operation Model Transformation, BCBS MN has outsourced majority of their IT operations to a third-party vendor, Highmark, to manage their new and existing clients’ renewals and claims processing. CCS is a subsidiary of BCBS MN which is also migrating to the Highmark suite of applications starting 2018

As the Project Manager for Vendor Integrations, responsible for the preparedness of all CCS Vendors to continue supporting clients as they migrate to the Highmark platform.

Worked with current CCS IT and business leadership and teams to complete a detailed analysis of around 150 existing vendor integrations and finalize the list of 45 vendors.

Facilitated requirement & design reviews of integrations with CCS IT & different Highmark workstreams who worked in scrums and used the agile methodology.

Overseeing the coordination of Highmark teams and individual vendors’ development efforts to ensure vendors are aligned with Highmark standards to seamlessly migrate clients on to their platform on schedule.

Oversaw the creation of an interim data tracking application using Access to manage Client rate data that was yet to be available on the new platform to facilitate successful and complete migration of commercial clients. Ecolab – Senior PMO Consultant March 2015 – June 2016 Ecolab was deploying a home-grown field service application across the globe which facilitates operations for multiple business units.

Facilitated design and set up of PMO processes to improve the cross organizational and cross functional communications for this program.

Worked internally with IT and externally with Business Unit leadership to build templates that clearly convey the health of the program deliverables and financials and its various projects with regards to new product features identification, development, QA and production support.

Enhanced financial templates and created an overall dashboard to standardize exchange of information. Prime Therapeutics – Scrum Master & Senior Project Manager August 2015 – March 2016 Prime Therapeutics Clinical Review department was migrating the Electronic Prior Authorization (ePA) process for existing and new clients to a vendor application suite from CoverMy Meds. This required changes to internal Prime applications and building an Integration framework with the vendor applications. New functionality and enhancements were delivered by different IT teams using a combination of Agile and Waterfall methodologies.

Planned, scheduled and coordinated the different IT deliverables for specific client migrations, working with business resources, Prime IT and the vendors’ delivery team using a hybrid of waterfall & agile methodology.

Successfully completed migration of 2 major clients on to the new system and worked on IT enhancements required for next batch of client migrations and on boarding of a new client on to the vendor system.

As Scrum Master for Prime IT’s Enterprise Web Services team, delivered a suite of web services consumed internally & externally to accelerate the ePA process & reduce human intervention for a review.

Tracked the backlog of feature enhancements that CoverMyMeds was delivering for Prime, coordinating those deliverables in conjunction with Prime IT, business UAT and deployment to end users.

Communicated status updates for all the different workstreams under my purview, escalated issues, conflicts and risks and facilitated their resolution.

CIGNA Corporation – Senior Project Manager December 2013 – June 2015 As a part of CIGNA’s Pharmacy vendor migration, a Pharmacy Integration Layer was created which consisted of five applications that facilitated transfer of pharmacy data between various upstream and downstream application and external Claims fulfillment vendors by normalizing & transforming data using web services and batch jobs.

Coordinated with a team of Cigna employees and multiple vendor resources to deliver multiple web services and batch job processes across multiple releases that facilitated transfer of CIGNA clients’ eligibility and benefits data required for pharmacy claims fulfillment.

Monitored development and testing activities using Agile Methodology, internal to the Integration Layer team and synchronized delivery with integration partners who used Waterfall Methodology.

Initiated and managed performance testing for high volume transactions and batch jobs.

Created the intake process for future enhancements and managed change controls to adjust deviations from planned delivery by providing cost and schedule impact analysis and gaining management approval.

As the primary point of contact for all upstream and downstream applications, coordinated delivery scope and schedule using various tracking tools like Clarity, MS Project, Rally and Quality Center. Business Incentive Worldwide – Scrum Master September 2012 – November 2013 Oversaw the delivery of multiple instances of BI’s loyalty products on a single platform, used to deliver quick turnaround for client configuration requests to launch and maintain their employee recognition, incentive compensation, reward and gift fulfillment needs.

As Scrum Master for a team of 10 onsite & offshore User Experience Developers, delivered customized mobile and web user interfaces for portfolio of clients using agile methodology.

Coordinated with Creative Design & application development teams on multiple application platforms to address challenges of delivering consistent user experience across multiple web browsers & mobile devices.

Managed the product development of a new platform that rewards employees based on performances in head to head challenges while allowing other employees participation thorough interactive dialogue. Allianz Life – Scrum Master March 2012 - August 2012 Migrated Allianz Life’s legacy CRM application for Financial Products Marketing to platform.

As Scrum master managed the application build from concept to delivery on Agile framework

Participated in developing long term roadmap and strategy for platform at Allianz. Ameriprise Financial - Portfolio & Release Manager July 2011 – March 2012 Responsible for governance of migration of ten applications from Columbia Asset Management to Ameriprise Financial, while adhering to Quality Management Policies at Ameriprise and in compliance with Sarbanes Oxley.

Defined processes for all releases/projects to comply with Ameriprise SDLC implementation requirements.

Actively participated in strategic planning of Implementation for the portfolio of projects considering their scope, service agreements terminations with Bank of America and cross project dependencies.

Worked closely with senior leadership, IT and business resources from Ameriprise, Deloitte consulting and multiple vendors, to monitor and validate implementation readiness and compliance of multiple projects.

Partnered with business managers to align implementation activities with change management tasks to facilitate a predictable transition of ownership and ‘business as usual’ functions. Wells Fargo Bank - Program Manager February 2010 – June 2011 Led a multimillion dollar effort to migrate 60 legacy Wells Fargo applications simultaneously on to a new Wachovia platform as part of the Wells Fargo – Wachovia integration, while working with multiple cross functional application teams to coordinate activities across all phases of the program.

Participated in defining overall strategy for execution of this large, complex program and received sign off and commitment from all applications and business units involved.

Planned and executed the program on schedule and under budget with minimal impact to end users.

Updated senior leadership on project deliverables & financials regularly and leveraged their help as required. Medtronic - Senior Project Manager June 2007- December 2009 Successfully delivered a Siebel Call Center application for two business units across 5 call centers on an enterprise platform. This was a $4 million project with a core team of 15 resources and 25 additional resources from different IT groups within Medtronic.

Worked with business users from 5 different call centers to evaluate and align requirements in order to minimize overlap and redundancy in requirements, leading to reduction in effort and cost.

Collaborated with multiple IT vendors, infrastructure and regulatory teams including an onsite-offshore delivery vendor to execute complex tasks during each phase of project. Constantly tracked and resolved issues and conflicts to keep project on track.

COGNIZANT TECHNOLOGY SOLUTIONS – Manager January 2001 – June 2007 3M - Project Manager March 2006 – June 2007

Managed multiple releases of a Siebel Sales Force Automation application in a multi-vendor environment.

Planned and initiated and closed multiple releases by interacting with business users to gather requirements, provided direction regarding prioritization, cost benefit analysis and defined timelines and expectations.

Executed and controlled the project by working closely with the development teams in U.S and India and conducted risk identification & mitigation activities throughout the project. United Healthcare- Project Manager and Technical Lead April 2004 – March 2006 Played a key role in a successful delivery of IT project for a high visibility group within United Healthcare.

Created development plans for multiple releases of Siebel Sales Force Automation application based on timelines, resource skill sets and estimated efforts to use both onsite and offshore resources.

Designed and implemented functionality in Siebel to meet challenging business requirements. AT&T Wireless – Siebel Technical Lead April 2002 – April 2004 XO Communications – Siebel Data Integration and Data Integrity Lead January 2001 – April 2002 KPMG CONSULTING – Senior Consultant August 1998 – December 2000 Kentucky State Dept. of Unemployment Services – Siebel Technical Lead August 1999 – December 2000 General Electric Power Systems – Siebel Software Developer August 1998 – July 1999 COMPUTER SKILLS:

Jira, Rally, MS Project, MS Office Suite, Visio; Rational Suite, Mercury Quality Test Center, Siebel Applications CERTIFICATIONS:

PMI Certified Project Management Professional

Certified ScrumMaster


University of Minnesota – MBA, Carlson School of Management Minneapolis, Minnesota- May 2011 Texas Tech University - M.S., Computer Science Lubbock, Texas - May 1998 Osmania University - B.E, Civil Engineering Hyderabad, India - June 1996

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