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Pharmacy Technician Management

San Antonio, Texas, United States
January 15, 2018

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Joe S. Torres

*** *. *** ******* ***., San Antonio, Texas 78237 210-***-****



To obtain employment with a prominent organization allowing me to utilize my professional skills and providing professional growth and development


Plan, develop and implement lesson plans and curriculum: Early/Adult learning

Experienced in working with schools, community organizations & promoting own programs

Skilled in multi-need/multi-cultural learning environment & working with diverse populations

Conduct drug tests-swab/instant

Interpret Federal/State/In-House mandated Rules, Regulations and Procedures; Dr’s medical letters/reports; SS/SSI award letters

Make decisions based on interpretations of Federal and or State laws

Knowledge of Texas law relating to regulations of child care & child abuse & neglect

Knowledge of normal child development & early childhood learning

Familiar with rules/regulations of elderly care programs

Ability to deal effectively with difficult abuse/neglect complaints

Ability to tolerate stress in an emotion-filled environment

High volume case management/call center & follow up experience

Adept in counseling customers on Job search/Life skills; Budgeting, Energy Conservation and Weatherization; Health and Nutrition; Savings and Credit Repair. Career exploration & educational opportunities.

Provide Presentations, Community Outreach, Education, Recruitment and Job Development Opportunities

Experienced in coordinating, integrating & providing multi services including low income & disadvantaged educational background students & individuals, aging persons or persons with disabilities

Able to maintain working relationships with law enforcement officials, judicial officials, legal resources, medical professionals & other community resources

Experience in administrative & general office responsibilities


07/2012-12/2012 Alamo Area Council of Governments

Alamo Service Connection Care Specialist-Call Center San Antonio, TX

To manage, implement, coordinate & prepare procedures for case management or caregiver programs in Bexar County; conduct assessments & provide counseling services; provide technical & informational assistance to individuals & subcontractors; track expenditures, coordinate services with other agencies & provide resource information or referrals to elderly clients, their families or caregivers; familiarity of with various government programs, insurance policies related to the elderly & rules/regulations regarding aging programs/services. Maintain client records, data & documentation of services in client tracking system; complete monthly reports as required; complete check request vouchers; attend meetings, conferences, workshops & other training programs related to the care/case management programs; provide presentations to elected officials, community, Bexar County Advisory Committee & local agencies, subcontractors, caregivers & the elderly population regarding case management/benefits counseling.

02/22/11-Current Parent Caregiver San Antonio, TX

Personal hygiene/personal care including bathing, shaving, dressing, changing. Cooking/feeding. Transferring/positioning; Dr’s appointments. Administer medication. Housekeeping; cleaning/washing dishes/clothes. Daily care of Cancer/Alzheimer/Dementia patient.

06/21/10-02/22/11 Texas Department of Family & Protective Services San Antonio, TX

Child Protective Services Specialist II

Provide in-home and on-going family based safety services to protect children from abuse and neglect and prevent removal of children from their family. Assist families in reducing the risk of abuse and neglect thru both case management and direct services. Assess current or future risk to children by interviewing parents, family members & others; interview & examine children; assess home environment and gather pertinent information from other sources. Drug test-swab/instant. Provides time limited in-home services to meet specific client needs by identifying problem areas via assessments, developing treatment plans and using appropriate necessary resources to minimize risk & provide for safety of the child; maintain contact with parents & children through home visits to achieve treatment goals. Develop/maintain effective working relationships between CPS staff & law enforcement officials, judicial officials, legal resources, medical professionals & other community resources. Determines action to be taken to remove or to reduce immediate threat to the safety of the child to include testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources. Document case records by completing forms, narratives and reports to form a written record for each client.

11/23/09-06/18/10 Career Quest San Antonio, TX

Student Services Coordinator

Evaluate and resolve student inquiries, issues and problems and ensure that appropriate action is taken to the satisfaction of the student, School and/or regulatory agencies in compliance with policies and procedures. Plan, implement and direct programs and services that assist students to reenter, continue and complete their academic programs. Coordinate specific programs to assist students with academic, social and personal issues that may interfere with their academic programs/progress. Provide academic advice and referrals to outside agencies for counseling and support as warranted. Provide administrative coordination, support and advice to student support programs including tutoring/mentoring programs. Develop/update and maintain appropriate list of outside agencies for students needing assistance. Phone/prepare and send out correspondences for absent and or students that have lost communication with school/class. Assist with graduation ceremony and delivery of student appreciation and academic awards. Document and update student files and records. Proposed/implement/supervise Blue Ribbon Mentorship & Incentive Program. Supervise Enrollment & Financial Aid Reps, Instructors and Office personnel involving student issues/processes.

06/15/09-10/07/09 Texas Health & Human Services San Antonio, TX

Texas Works Advisor II SA-Centralize Call Center

Determine eligibility for Food Stamps and or Medicaid programs. Interview clients, document/verify case data, determine & explain benefits & requirements. Review eligibility for ongoing services. Determine & verify financial eligibility; Process changes and communicates with others to provide exchange, verify, answer inquiries, address issues and or resolve problems/issues. Ability to read, understand and apply guidelines, regulations and policy.

12/15/08-06/12/09 Texas Health & Human Services San Antonio, TX

Clerk III –Regional Call Center

Provide clerical support to Texas Works Advisors/Medicaid Eligibility Worker staff. Process mail, opens & date stamp incoming change requests & supporting documents. Logs changes, faxes for processing. Forwards/returns incomplete applications to clients & assists with completion. Copy documents. Communicate with others to provide, exchange, or verify information, answer queries, address issues, or resolve/report problems or complaints. Maintains records, files or logs, including filing, retrieving or purging. Batch forms prior to data entry. Data check SAHA verifications & report of changes. Log timesheets & stand down reports.

8/2007-12/2007 LULAC Nat’l Educational Service Centers, Inc. San Antonio, TX

Career Prep Advisor

Conduct city wide workshops to evaluate challenges/needs & develop career individual plans to low income and or disadvantaged educational background middle & high school students. Compile/maintain educational programs & financial aid information. Identify & recruit; Provide pre-employment information & training in specific skills & knowledge relating to career exploration, financial aid/scholarships & job ready skills including dress for success, master application & interview skills. Job placement. Assisted in planning special events: job fairs, university/employer tours, etc.

3/2007-8/2007 The Children’s Shelter San Antonio, TX

Family Support Worker-Teen Dads

Provide community outreach, recruitment to low income and or disadvantaged educational background high school students; Complete assessment, intake and enrollment for Project MAS-South Teen Dads Program. Documented/tracked clients in PEIS System. Develop/implement various instructions in parenting, nurturing, nutrition and various special topics including career exploration & higher education opportunities. Conduct Home Visits and provide Case Management Services. Attend ongoing trainings.

2/2000-7/2006 Bexar County Housing & Human Services San Antonio, TX

Direct Client Services Intake Worker

Screen/set-up appointments. Interview customers, assess needs, determine eligibility, enroll and implement service plan for utility assistance programs in Bexar County. Pledge, document and track payments. Perform as Co-Pay Program Captain. Verify client information; Maintain, process and document client information in data system. Track client progress through follow-up interviews. High volume case management. Educate clients on Weatherization, Energy Conservation and Budget Counseling; Health and Nutrition; Savings and Credit Repair. Conducted pre/post inspections for Heating and Cooling Program. Refer clients and coordinate assistance with other agencies including career exploration & educational opportunities. Act as liaison between customer/vendor, site coordinators and/or service providers. Perform presentations, community outreach, education & recruitment; site and home visits. Process pauper burials.

06/2005-07/2009 Maintenance-P/T St. Jude's Catholic Church San Antonio, TX

10/2004-5/2005 Edgewood Independent School District San Antonio, TX

Tecno Teacher-Seasonal

Provide technology instruction; Implement, support and inspire technology integration learning practices. Basic troubleshooting. Liaison between community center, students, high school faculty and Edgewood community. Provide basic computer technology training to parents and students. Maintain and document student and parent sample projects. Assisted students in researching career exploration and higher educational opportunities using internet.

9/1999-2/2000 Ser Jobs For Progress San Antonio, TX

Facilitator/Case Manager

Provide information/instruction concerning programs available through Ser/Texas Workforce Centers. Serve as guide in job preparation/training in job search skills, interview skills and techniques and resume writing. Provide guidance/advice in life skills training courses to clients concerning financial management, communication processes, & stress management, self-esteem & conflict resolution. Provide briefings through Workfirst Choices Orientations and Employment Planning Sessions to individuals applying for Temporary Assistance to Needy Families, insuring available options are presented and explored with the client. Maintain/Document records of clients participating in programs and track clients progress. Provide individual counseling concerning job skills, life skills and the local job market as required including career exploration & educational opportunities. Assist clients in using resources available at Ser/Texas Workforce Centers.

8/1998-7/1999 New Frontiers Charter School San Antonio, TX

Instructional Assistant

Provide instructional assistance in Reading/Math to disadvantage and multi-need students. Work with at risk, low performers, monolinguals (Spanish) and Special Ed students. Implemented behavior modification techniques to utilize classroom management procedures. Maintain/Document student records. Participate in student/parent conferences. Grade/Average student work and prepared report cards. Create/Write letters to parents concerning student progress/behavior. Use telephone skills for internal/external communication. Shared student patrol duties. Received in service training for identification and early intervention of potential child abuse situations.

2/1995-7/1998 Housekeeper I Morningside Manor San Antonio, TX

1994-1995 Substitute Teacher Edgewood Independent School District San Antonio, TX

1993-1994 Parent Involvement/Volunteer Program Coronado/Escobar Elementary San Antonio, TX

1992-1993 Funeral Director/Embalmer Max Martínez Mortuary San Antonio, TX

1991-1991 Student Funeral Director/Embalmer Trevino Funeral Home San Antonio, TX

1988-1988 Pharmacy Technician Kroger #291 San Antonio, TX


B.A., Liberal Studies, Elementary Education and Spanish, Our Lady of the Lake University, San Antonio, TX, 1998

AAS, Mortuary Science, San Antonio College, San Antonio, TX, 1992

Diploma, Pharmacy Technician, Southwest School of Medical Assistants, San Antonio, TX, 1988

Diploma, Edgewood High School, San Antonio, TX, 1986

Training: SAMA, Child Abuse & Neglect, Sexual & Emotional Abuse, Boot Camp For New Dads, School Age

Development & Activities, Universal First Aid, Adult/Child/Infant CPR and Choking, Mental Health

Awareness: Bipolar, Autism; Helping Families Get the Most of Medicaid/CHIP

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