Customer Service Assistant
Resume:
MICHELLE BELL
**********@*****.***
Admin Assistant
Over 10 years experience in customer service and administrative assistant duties
Willing to take on additional responsibilities and challenges
Displays excellent time management with high attention to detail
Works effectively as a team member
Administrative Support/Office Manager/Clerical with over 10 years experience in an office environment
Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Possess effective planning, organizational, communication, presentation and interpersonal skills
Professional known for making managerial decisions, using discretion and processing highly confidential information
Work Experience
Barista
Starbucks
Chicago, IL
August 2013-December 2017
Receive and process customer payments
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
Take customer orders and convey them to other employees for preparation
Provide customers with product details, such as coffee blend or preparation descriptions
Demonstrate the use of retail equipment, such as espresso machines
Communicating with Supervisors, Peers, or Subordinates
Training and Teaching Others
Organizing, Planning, and Prioritizing Work
Selling or Influencing Others
Making Decisions and Solving Problems
Guiding, Directing, and Motivating Subordinates
Experience with: Box cutters, Cash registers, Coffee brewing machines, Coffee grinders, Commercial kitchen microwave ovens, Credit card processing machines, Desktop computers, Drink blenders, Espresso makers, Microsoft Word
Insurance Agent
Primerica Financial Services
Chicago, IL
November 2010-January 2013
Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
Customize insurance programs to suit individual customers, often covering a variety of risks
Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans
Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
Selling or Influencing Others
Making Decisions and Solving Problems
Training and Teaching Others
Coaching and Developing Others
Guiding, Directing, and Motivating Subordinates
Assistant Supervisor-Clerical
Illinois Student Assistant Commission
DEERFIELD, IL
March 2001-August 2010
Evaluating Information to Determine Compliance with Standards
Communicating with Supervisors, Peers, or Subordinates
Updating and Using Relevant Knowledge
Making Decisions and Solving Problems
Performing Administrative Activities
Experience with: Computer data input scanners, Copy machines, Microsoft Office software, Microsoft Word, Personal computers
Lockbox Check Processor
First Chicago Bank
Chicago, IL
January 1999-September 1999
Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines
Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters
Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Analyzing Data or Information
Education
Court Reporting
MacCormac College
Chicago, IL
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