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Customer Service Assistant

Chicago, Illinois, United States
January 15, 2018

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Admin Assistant

Over 10 years experience in customer service and administrative assistant duties

Willing to take on additional responsibilities and challenges

Displays excellent time management with high attention to detail

Works effectively as a team member

Administrative Support/Office Manager/Clerical with over 10 years experience in an office environment

Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

Possess effective planning, organizational, communication, presentation and interpersonal skills

Professional known for making managerial decisions, using discretion and processing highly confidential information

Work Experience



Chicago, IL

August 2013-December 2017

Receive and process customer payments

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas

Take customer orders and convey them to other employees for preparation

Provide customers with product details, such as coffee blend or preparation descriptions

Demonstrate the use of retail equipment, such as espresso machines

Communicating with Supervisors, Peers, or Subordinates

Training and Teaching Others

Organizing, Planning, and Prioritizing Work

Selling or Influencing Others

Making Decisions and Solving Problems

Guiding, Directing, and Motivating Subordinates

Experience with: Box cutters, Cash registers, Coffee brewing machines, Coffee grinders, Commercial kitchen microwave ovens, Credit card processing machines, Desktop computers, Drink blenders, Espresso makers, Microsoft Word

Insurance Agent

Primerica Financial Services

Chicago, IL

November 2010-January 2013

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients

Customize insurance programs to suit individual customers, often covering a variety of risks

Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans

Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts

Selling or Influencing Others

Making Decisions and Solving Problems

Training and Teaching Others

Coaching and Developing Others

Guiding, Directing, and Motivating Subordinates

Assistant Supervisor-Clerical

Illinois Student Assistant Commission


March 2001-August 2010

Evaluating Information to Determine Compliance with Standards

Communicating with Supervisors, Peers, or Subordinates

Updating and Using Relevant Knowledge

Making Decisions and Solving Problems

Performing Administrative Activities

Experience with: Computer data input scanners, Copy machines, Microsoft Office software, Microsoft Word, Personal computers

Lockbox Check Processor

First Chicago Bank

Chicago, IL

January 1999-September 1999

Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines

Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters

Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling

Communicating with Supervisors, Peers, or Subordinates

Making Decisions and Solving Problems

Analyzing Data or Information


Court Reporting

MacCormac College

Chicago, IL

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