Customer Service Sales
Resume:
JOYDEB DAS
What's App No: 076******** Mobile: 098******** E-Mail: ************@*****.***
Assignments in the field of Operations/ Business Development with a growth oriented organization in Hospital Industry, Financial Industry, Ayurvedic Medicine and BPO
PROFESSIONAL SNAPSHOT
A result-oriented professional with over 11 years of experience in Corporate Visit, Process Management, Client Servicing, Client Relationship Management, Business & Marketing Analysis in the Hospital Industry, Financial Industry, Ayurvedic Medicine and BPO .
Presently associated with B. P. Poddar Hospital as Asst. Manager-Marketing at Kolkata Location.
Proven success in managing processes & accomplishing SLA; ensuring compliance to quality standards.
Customer-focused with abilities in providing utmost and superior support to clients for enhancing their satisfaction level as well as for repeat business.
Demonstrated excellence in planning, training and mentoring team members and business development.
Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning and business development planning and achieving business targets.
SKILLS SET
- Corporate Visit & Customer Service - Achieving Sales Targets - Team Handling & Training
- Market Analysis - Product Promotions - Client Relationship Management
OCCUPATIONAL CONTOUR
Since Sep’15: B. P. Poddar Hospital as Assistant Manager-Marketing at Kolkata Location
Key Deliverables:
Visit the Corporate Office (ESI, WBPDCL, FCI, HPCL, BPCL, IOCL, BSNL, BLC).
Meet the employees individually and promote our Treatment and services.
Admitting them in our Hospital for better treatment.
Arranging the Medical Health Check up Camp at different corporate.
Defining new streams for revenue growth & developing marketing plans to build consumer preference.
Utilizing market trends & personal network to develop marketing intelligence for generating leads. Evolving market segmentation & penetration strategies to achieve targets.
Conducting competitor analysis to stay in tune with the market trends to achieve market share metrics.
A complete environmental analysis to identify the changes that can indirectly influence.
Maintaining the statement of all resources that are available for the development of the organization.
Identification of strategic opportunities and threats.
Streamlining pre existing processes to enhance efficiencies, while minimizing operational time & costs.
Implementing sales promotional activities as a part of brand building & market development.
Participating in the advertisement strategies / Forging relations with doctors, Institutions and professionals.
Interfacing with the customers to get their feedback / queries to further increase the efficiency of services.
Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations and meeting of individual & group targets.
Significant Highlights:
Holds the distinction of the following:
Promoted as Assistant Manager.
Got double promotion in 10 Months, from Executive to Assistant Manager.
Since Feb’15 – June’15: KnB Wealth as Sales Manager at Kolkata & North Bengal Location
Key Deliverables:
Recruitment of Sales Persons and selling Financial Products i.e. C.S.P. (Customer Service Point), Mini ATM Machine, IRCTC License, Share Trading Terminal, PAN Card, PRAN Card etc.; monitoring them for selling these products and Achieving sales targets.
CSP Visit for business promotions.
Providing customer service & handling complain management.
Handling various processes to open new CSP.
Ensuring training and development activities for sales personnel and CSP as well so that they can earn more incentive.
Customer Visit so that CSP can earn more incentive, etc.
Since Jan’13 – Feb’15: Greenworld Group of Companies as Area Manager at West Bengal Location
Key Deliverables:
Recruitment of Sales Persons and Distributors for selling Ayurvedic Medicine, monitoring them for recruiting new distributors under them for doing businesses under them and Achieving sales targets.
Distributors Visit for business promotions.
Providing customer service & handling complain management.
Handling various processes to join new Distributors.
Ensuring training and development activities for sales personnel and for their team, etc….
Since Jan’12 – Nov’12: Birla Sun Life Insurance as Sales Support Executive
Key Deliverables:
Client Visit for closing a sales call with sales people.
Providing customer service & handling complain management.
Handling various processes to make the new branches functional in the infrastructural and operational aspects.
Ensuring training and development activities for sales personnel and for their team
Empanelment of doctors for medicals.
Joining & exit formalities, scrutiny of advisors application form, coordination for IRDA and other training & commission disbursement.
Since Aug’07 – April’11: Reliance Life Insurance Co. Ltd., Balurghat
Senior Customer Care Executive - Operations
Key Deliverables:
Handled a gamut of activities including:
Statutory compliance & proposal with respect to all aspects.
Customer service & complaint management on a day to day basis.
Empanelment of doctors for medicals.
Following up on CFR‘s (Call for requirement) and HR related process at Branch.
Supporting the sales and distribution team with regards to coordination with H.O for CFR resolution.
Joining & exit formalities, scrutiny of advisors application form, coordination for IRDA and other training & commission disbursement.
Quality checking of incoming proposal forms, premium collection and updating process and policy issuance at branch level.
Proposal login, contract creation and dispatch to HO.
Adhering to BPMS Process, Banking & Cash Management process and Branch Expenses Management process.
Managing the Advisor Licensing & Commission Process.
Significant Highlights:
Holds the distinction of the following:
Highest Renewal Premium Collector in East Zone for the month of December’08 & January’09.
First challenger in North Bengal & Sikkim Region in Operations Performance for the month of January’09.
Several times Ranked No 1 in Pan India.
Achieved a Certificate from RLIC President.
PAST ASSIGNMENTS
Apr’07 – Aug’07 – First-Source Solutions, Kolkata
Senior Customer Service Associate (Hutch process)
Key Deliverables:
Team handling, quality checking of the team mates.
Performing in a result orient team to reach to the goal.
Received the transfer phone calls of the customers and resolve the queries of them.
Taking the request and complaints of the customers in CRM.
Clint servicing.
Follow up with the concern departments to give better services to them.
Training given to the team mates about the new products, services and offers.
Significant Highlights:
Highest call taker in the floor.
Maintaining lowest ACT.
Promoted as Team Leader in 3(Three) months and handling a team of 25 executive.
Aug’06 – Mar’07: Kankei Solutions Ltd., Kolkata
Customer Care Executive (Hutch process)
Key Deliverables:
Received the phone calls of the customers and resolve the queries of them.
Taking the request and complaints of the customers.
Clint servicing.
Follow up with the concern departments to give better services to them.
Information given to the customers about the new products and offers.
Ensuring training and development activities for sales personnel and for their team.
Significant Highlights:
Highest call taker in the floor.
Maintaining lowest ACT.
Promoted as Senior CCE in 4(Four) months.
ACADEMIA
MBA (Business Process Outsourcing) in 2008
Sikkim Manipal University, Kolkata
BA(Hons) in 2004
North Bengal University, Balurghat
IT SKILLS
Operating System: Windows 98, 2003, 2007, 2008, Windows ME & Windows XP
Packages: MS-Office & Internet Applications
PERSONAL SNIPPETS
Date of Birth: 16th May 1983
Residential Address: 36/A Graham Road, Oppo. Jubak Brinda Club, Tollygunj, Kolkata - 700040, West Bengal.
Linguistic Proficiency: English, Hindi, Bengali
Contact this candidate