Customer Service Sales
Resume:
Donna M. Jennings
Chicago, IL 60655
******@***.***
EXPERIENCE
Pactiv Corporation Bridgeview, Illinois
Customer Account Representative (2015-Present)
Supported the company profit and service objectives by ensuring accurate and timely handling of customer orders, inquiries and concerns of this manufacturer and distributor of foodservice and food packaging products.
Handle customer orders, inquiries and concerns in a timely manner.
Review orders for lead-time, product availability and conformance.
Serve as the facilitator between customer and warehouse and shipping department
Serve as the day-to-day voice of the customer for the Sales and Marketing Team.
Develop and maintain strong relationships with assigned accounts to ensure that service levels are met.
Provide an outgoing view of service satisfaction and changing customer requirements by collecting and reporting data on key accounts to the Sale and Marketing departments.
Zethcon Corporation Lombard, Illinois
Customer Account Representative (2012-2014)
Supported the company values and service objectives of this warehouse management software company by ensuring accurate and timely handling of all customer on boarding and new operation inquires, clarifying best practices applications, and reviewing the customer's implementation of warehousing software to ensure optimal usage.
Provided troubleshooting and support via telephone and email for end-users with software issues.
Accurately documented, tracked and monitored customer inquiries to ensure a timely resolution.
Provided high quality customer service through courteous, prompt and accurate communication with customers.
Updated customer data and produced activity reports.
RYDER SYSTEMS, INC. Joliet, Illinois
OUTBOUND SUPERVISOR/LOAD PLANNER (2008-2012)
Supported the company values and service objectives of this commercial fleet management, dedicated transportation and supply chain solutions company by planning and directing outbound warehouse operations of this high volume, fast paced distribution center.
Planned and directed the workflow of the outbound division of the warehouse to ensure the site met with all shipping requirements.
Interacted with customer's shipping/receiving/transportation departments to
schedule deliveries.
Maintained dock audits on product and packaging requirements.
Assisted with monthly, yearly and special physical inventories.
Maintained detailed logs of shift activities as well as deciding work priorities and
assigning duties, revising plans to account for changed circumstances,
anticipating problems and initiating action in an emergency.
DONNA JENNINGS Page 2
RUNNION EQUIPMENT Lyons, Illinois
RECEIVABLES DEPARTMENT ANALYST (2007-2008)
Supported the company values and service objectives of this heavy equipment company specializing in the sale and resale of new and used truck mounted cranes and related equipment.
Managed daily oversight of the general ledger, budget, forecasts and variance analysis.
Responsible month end close & bank reconciliation including journal entries and postings.
Maintained frequent contact with vendors/customers.
Handled timely contact of past due customers, and effectively coordinated and escalated all collection activities.
Prepared and distributed invoices for Shipping/Receiving Department.
Monitored daily cash and credit card collections and disbursements.
Prepared and entered expense reports, payment requests and monthly budget reports
Provided backup support to other administrative team members during absences or high
volume workload period.
JMK-IIT, INC. Bridgeview, Illinois
BILLING DEPARTMENT SUPERVISOR (2002-2006)
Supported the company values and service objective of this tool importing company specializing in the importing and resale of tolls.
Responsible for oversight of the daily operations of the four person billing department and
maintaining efficient billing operations as well as overseeing importing schedule/documents of
this tool importing company specializing in the importing and resale of tools.
Corrected billing issues & provided billing support for other
departments.
Provided guidance for Billing, Sales and Shipping & Receiving and Sales
departments in utilizing new warehousing system (IRMS).
Verified month-end reports, system balancing, & closing period at month end,
reviewing general ledger entries, and preparing accruals and other journal
entries.
Interacted with CPA auditors and participated in year-end audit by
providing documents and materials requested.
Ensured billing procedures were updated on a regular and timely
basis to meet the needs of the company.
COMPUTER/OFFICE SKILLS
Microsoft Windows, Word, Excel, Outlook • SAP, E-Commerce, AS400, MAS90, MAS200, IRMS
EDI/ASN/CDT/CRT • 10-Key Calculator proficiency
Departmental/Office Management • Customer Service
Accounts Receivable and Payable • Purchasing
Internet Proficient
Education
MORAINE VALLEY COMMUNITY COLLEGE LOURDES HIGH SCHOOL
• QuickBooks Pro Certification • Diploma
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