Customer Service Representative

TERENCE HATICHE

Apartment **** Hili Tower Block A Al Nahda. Sharjah. Cell: +971*********

*********.**@*****.***

PROFESSIONAL SUMMARY

An energetic and ambitious person who has developed a mature and responsible approach to any task, or situation that i partake in as well as solve problems within my capacity and also show creativity in those activities. Customer service professional dedicated to effective team management and customer satisfaction. A team player who is enthusiastic and effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.

SKILLS

Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)

Basic math skills

Attentiveness and patience for customers

Excellent presentation skills

Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Active listening and effective communication skills

Team spirit

Flexibility to work in shifts

WORK HISTORY

AMANZI LODGES July 2015- October 2017

Waiter

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Consistently provided professional, friendly and engaging service.

Served beverages, breads and butter and replenished items as necessary.

Stocked and maintained cleanliness of stations.

Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.

Monitored guest for intoxication and immediately reported concerns to management.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Inventoried and restocked items throughout day.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

EDUCATION

Advanced Level St Benedicts High School (2011)

Ordinary Level Jersey High School (2009)

Accomplishments

Won Best Upper Six Student award in 2011.

Affiliations

Member, Zimbabwe Congress of Students Union (2012-2015)

Referees Upon request

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