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Customer Service Representative

Location:
Ajman, Ajman, United Arab Emirates
Posted:
January 15, 2018

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Siji Francis

Quality Control

To obtain a quality Control/Hygiene Officer Job in

a growth oriented progressive Company .I want

to apply my food safety skills along with my

customer care experience to an environment

where they will make a significant impact on the

bottom line. The ideal atmosphere would be

entrepreneurial and one in which new ideas are

welcome and decision-making is required.

ac31d5@r.postjobfree.com

+971*********

Nationality : India

Current Location - Ajman - UAE

WORK EXPERIENCE

12/2015 – Present.

Hygiene officer-Part Time

Al Maqam Restaurant -Ajman

UAE -Ajman

Responsible for routine inspections of the hotel in terms of receiving/storing and food preparation.

Conduct regular inspections on the hotel premises to ensure strict compliance to food safety and the HACCP structure. Take care of pest control in all public areas and F&B related areas. Maintaining monthly training records and providing records of attendance.

12/2013 – Present.

Customer Service Representative

Etisalat -UAE

UAE-Ajman

Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service via phone and email.

Consistently improve customer satisfaction through expert resolution of conflicts,issues and concerns.

Awarded with Employee of the Year (Exceeder Award)for commitment to going above and beyond the call of duty on a regular basis.

Selected to train 10 new Customer Service Representative. 06/2009 – 07/2013

Finacial Associate

Hewlett Packard

Bangalore,India

Contributed two kaizens(Process Improvement Ideas). Month end closure procedures and revenue gains.

Time and Operations Management.

SKILLS

Personal

Accustomed to long working hours and under pressure Ability to work in a team.

Skilled at balancing and prioritizing multiple tasks to meet deadlines.

Highly organized and detail–oriented.

Good knowledge in Microsoft Office

EDUCATION

MASTER'S DEGREE IN MICROBIOLOGY

INTERNSHIPS QUALITY

CONTROL DEPARTMENT.( MILMA

DAIRY, INDIA)

Was Responsible physical, chemical and

microbiological analysis of milk and milk

products.

Raw material inspection-especially on the

temperature and cleanliness where it is stored.

Review and update quality control reports on daily basis

CERTIFICATES

Advance Food hygiene LEVEL 4

ISO 22000 Food safety management Lead

Auditor IRCA-(U.K)

Haccp LEVEL 3

Person in Charge Level 3 (As per DM

requirements)

LANGUAGES

English

Malayalam

Tamil

Hindi

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Developed from past work experiences.



Contact this candidate