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Customer Service Project Management

January 15, 2018

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Syed Saif Ali

Location: Islamabad(Pakistan), Toowoomba (Australia) Phone: 047*-***-***, 011************ Email: Citizenship: US Citizen

Career Summary

I am currently studying a Bachelor of Business and Commerce and Bachelor of Information Technology at the University of Southern Queensland. I am currently volunteering for code for social good as an IT business analyst. I have worked at Red cross retail shop and Leander dry cleaners. I also assisted my father in running the family business. I have expertise in the fields of project management, business analysis, customer service and sales. My skills will facilitate the organization to create business value, goodwill, enhance performance, encourage collaboration between co-workers, assisting the organization to achieve business objectives and goals. My career objective is to attain a managerial position in either the business or the IT field.



2014 – 2018 Bachelor of Business and Commerce & Bachelor of Information Technology

University of Southern Queensland

2014 Tertiary Preparation Program

University of Southern Queensland

2012-2014 General Certificate of Education A Levels

Cambridge International Examinations

2010-2012 General Certificate of Education O Levels

Cambridge International Examinations

Skills & Abilities

Computer skills Microsoft Office (Word, Excel, PowerPoint & Access),

Oracle SQL Skills in data modelling, normalisation, database design and the creation and management of database objects using Oracle SQL.

Communication skills Excellent interpersonal skills enabling me to effectively communicate with team members as well as building strong relationships with clients, local councils, sub-contractors and other relevant personnel. Also possess a deep understanding of verbal and nonverbal communication, critical thinking skills and the dynamics of interpersonal and group communication.

Leadership skills: Excellent leadership skills which allows me to galvanize my team into pursuing one common goal and inspire them to do their best.

Time Management: Outstanding time management skills permits me to finish tasks before time which can be invested into completing other tasks.

System Analysis and Design: Exceptional techniques to analyse systems and design solutions which requires the production of accurate, understandable and efficient systems requirement documents using formats which will maximize effective communication.

Project Management: Impressive project management skills which allows me to plan each project stage by stage and complete it before deadline. Also, I have extensive experience in using Microsoft Project software.

Creativity: I intend to think out of the box and come up with brand new ideas.

Analytical Thinking: I analyse my target audience and carefully craft my strategy around their needs and wants.

Leadership Skills, Project management and planning, Delegation and time management, Communication and negotiation, Problem Solving, Strategic Planning, Quality Management, System Analysis and Design, Oracle Development Communication skills, Patience, Time Management, Ability to handle pressure, Team player.


Drive: I have faced plenty of ups and down in life and have faced a lot of hurdles. The only thing that has gotten me through all that is my passion and drive to achieve success in life and make my family proud.

Collaboration: For me collaboration is when a group people come together and work together in the quest to achieve a common objective. A great example of collaboration is volleyball. I play a lot of volleyball at my university. It is a totally team sport where the team must work as a unit to succeed.

Growth: I am constantly looking for opportunities to grow both professionally and personally. A good example of this would be when I started studying with my university. I admitted myself into a single bachelor degree program. However, I soon realized that IT was a field that was vastly growing and entering all fields. And I felt that if I didn’t study it I would be left behind. So, I transferred myself into a double bachelor degree program.

Flexibility: I have had the opportunity to live on three different continents in three different countries with there different cultures. I had to adjust myself according to the country’s rituals, values and practices every single time.

Resilience: The past five years has been pretty tough for me as I have lost my father and grandfather during the time period. But I have not let that stop me from chasing my dreams and working towards the goals that I have set up for myself.

Work Experience

November 2017-Current Code for social good

IT Business Analyst (Volunteer)


Produced business requirement document which reduced the risk of project failure, connected to broader business goals, encouraged consensus creation and collaboration, and assisted the organization to save costs associated with projects.

Produced help page content which improved customer service and SEO of the website.

Tested features and produced user stories which helped in delivering high value by focusing on small and immediate customer needs, reduced risk, foster collaboration and brought user and organization closer creating goodwill.

Carried out requirement analysis for new futures which aided the organization to meet user needs enhancing collaboration between the two entities leading to business improvement.

September 2017-Current Australia Red Cross

Retail Assistant (Volunteer)


Greeted customers which improved customer service and increased customer base

Performed visual merchandising which attracted new customers and increased sales

Performed stock handling which increased stock levels.

March2007– March2007 Leander Dry Cleaners

Customer Representative (Unpaid internship)


Assisted customers which resulted in improved customer service and sales.

Tracked incoming orders which allowed orders to completed on or before time resulting in improved performance overall.

Managed cash which improved cashflows of business

Ran cash register which improved the keeping of financial records which in turn facilitated the business to make better financial decisions.

Extra-curricular activities

Years’ played (2016-2017) Cricket player

Skills developed:

Team work – Cricket has allowed me to work together with other in the quest to achieve a common goal.

Organization – Cricket has permitted me to be organized in my work.

Communication – Cricket has given me the opportunity to interact and communicate with people of different personalities and mindset.

Years Worked (December2006-March2007) Voluntary work at Shell Gas Station Cedar Park Texas

Skills developed:

Interpersonal skills

Organization skills

Cash management

Inventory check

Project Management

Years Worked (July 2005-July 2006) Helped my father run his dry-cleaning business

Skills developed:

Leadership skills

Communication skills

Cash Handling


Project Management

Special Achievements

Year Scholarship/Award title, Awarded by.

2004 3rd position in grade 4, awarded by Advance Learner School Islamabad Pakistan

2005 Certificate of Performance, awarded by Knowles Elementary school Leander Texas United States

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