Administrative Assistant Manager

PROFILE

A personable, self-motivated and decisive individual with a history of evolving leadership and management experience; who possesses the ability to work well within teams, collaborate with diverse stakeholders and possesses the flexibility and capacity to handle high-stress and changing organizational situations

HIGHLIGHTS OF QUALIFICATIONS

Master of Business Administration (MBA) and a Bachelor of Medicine, Bachelor of Surgery (MB,ChB) with management and clinical experience

Strong organizational, analytical, problem solving and time management capabilities

Excellent oral and written communications skills for report development and presentation

Proficient use of computers and expertise in a variety of programs including Microsoft Word, Excel, PowerPoint, Publisher, Project, Visio, OneNote, Palisade Decision Tool and Aphelion management information system

EDUCATION

2013 – 2015 Rotman School of Management, University of Toronto, Toronto, Ontario

Master’s in Business Administration (MBA)

Participated in independent and course-based research projects which included elements of literature review, quantitative and qualitative data collection, clean-up and analysis; and report preparation, writing and presentation

2001 – 2008 Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

Bachelor of Medicine, Bachelor of Surgery (MB, ChB)

EMPLOYMENT HISTORY

January 2016 – May 2017 Manager, Chronic Diseases Management portfolio

Carea Community Health Centre, Oshawa, Ontario

Managed a team of 20 direct staff under 3 team program portfolios and was responsible for the oversight of daily program and team activities including program planning and evaluation, provider scheduling, promoting team cross-collaboration, coaching support, promoting quality standards planning and financial management of a total program budget of over $1.5 million to facilitate service provision across Durham region

Collaborated with the directors and peer-management team to develop strategic and operating plans, policies and procedures for the Chronic Diseases Management portfolio under the Clinical Services team to support the operationalization of the Clinical Services strategy as aligned to the strategic direction of the agency

Led in the recruitment of over 15 direct staff members, provided orientation and coaching support to recruits and outlined the priorities, expectations, timeframes and accountabilities of team members

Represented the agency in collaborative opportunities with other community organizations and service providers in support of developing and coordinating a seamless service-delivery approach to meet client care needs of local communities; and effectively managed business relationships with internal and external stakeholders to enhance program development and growth across Durham region

Provided leadership role in the development and piloting of multiple projects to create efficiencies in client car

Worked as a manager member of the Joint Health and Safety committee to promote safety standards among team members, assumed responsibility for awareness of health and safety issues and brought concerns to the attention of the Health and Safety Committee as appropriate

October 2015 – January 2016 Resident and Tenant Services Manager - Contract

Nisbet Lodge - Long Term Care Home, Toronto, Ontario

Coordinated the admission and discharge of residents to and from home and managed the internal transfer process using the Ontario Ministry of Health and Long -Term Care (MOHLTC) criteria and guidelines and in partnership with Community Care Access Centre (CCAC) and other community agencies

Collaborated with other service providers in a multi-disciplinary team setting to support the residents in the home and provide of the highest standards of care

Crafted marketing strategy for the home and maintained the information package that met the MOHLTC's criteria and regulations

Maintained statistical tracking of admission data, waiting list and other resident indicators for MOHLTC and participated in quality improvement projects for continuous monitoring of quality resident care

September 2015 Business Management Consultant - Contract

Benelife Wellness Centre, Toronto, Ontario

Conducted current state assessment of the organization and market analysis of the services; and developed a business plan based on findings

Drafted operational procedures and work flow processes for the organization which increased system efficiency and reduced waste

Achieved growth in revenue by over 100% through the development and implementation of a marketing and customer retention strategy

Collaborated with corporate team to develop a company intranet system to enable efficient dissemination of communication across the organization

July - August 2015 Customer Service Agent

S & P Data, Toronto, Ontario

Managed large amounts of inbound calls in a timely manner for Bell Media Campaign

Followed communication “scripts” when handling different topics

Identified customers’ needs, clarified information, researched every issue and provided solutions or alternatives as necessary

Collaborated with team to identify areas for improvement and developed process improvement strategies

June 2014 – August 2014 Summer Intern

Nisbet Lodge - Long Term Care Home, Toronto, Ontario

Conducted health policy research and development in accordance with the MOHLTC Acts and Regulations

Conducted statistical analysis of the infection control, restraints and falls data as part of the quality improvement process for the organization

August 2011 – June 2013 Manager

Showers Educational Support Services, Rivers State, Nigeria

Planned, organized and directed the daily business activities of the resource center; and ancillary operations including determining space planning and design, design and implementation of operational policies and procedures, inventory management, sales, personnel management and financial management of the operational budget

Managed a team of 5 direct reports and 10 indirect reports, supervised staff recruitment and subsequent training and development

Maintained a constant presence on the sales floor to address customer needs and recommend appropriate items

Directed promotional efforts of center including planning marketing strategies, designing and adding signage and promotional materials

Closed sales of over N3 million within a year of commencement of company operations

Established and maintained an effective and cooperative working relationships with personnel, vendors and the public; and developed key relationships with over 10 international publishing houses and 5 regional publishing houses to secure distributor rights for their products in Rivers State, Nigeria

July 2010 – July 2011 Medical Officer

Ibere-Kodo and Bogije Primary Health Centre, Lagos State, Nigeria

Managed primary patient care and provided patient consultations daily including conducting full assessments, ordering diagnostic procedures, prescribing and administering medications and leveraging the expertise of other medical practitioners to evaluate patient’s physical and mental health

Accessed, retrieved and applied relevant information to problem-solving and introduced new therapeutic options to clinical practice

Engaged in patient education and counselling including health promotion, disease, illness and accident prevention

Worked as part of a team to organize a medical outreach program which provided free medical consultations and other services to 5 communities under the Municipal Local Government Area jurisdiction

March 2009 - March 2010 House Officer

The University of Calabar Teaching Hospital, Cross Rivers State, Nigeria

Rotated in core specialties including Pediatrics, Internal Medicine, Obstetrics and Gynecology and Surgery, working as part of a team to provide outpatient, inpatient and emergency health services to more than 30 patients on a daily basis; and developed the ability to handle high stress situations with ease by working 12 hour shifts regularly and 60 hour weekend shifts in the emergency department of the hospital under partial supervision

Took histories, performed clinical examinations and ordered investigations for patients and presented these cases during clinical rounds to consultants and senior residents for review

Collaborated with a multi-disciplinary team to promote and conduct health education sessions to patients

Performed basic clinical skills including collecting blood samples and other tissue samples, setting intravenous lines and lumbar punctures, assisting in routine surgery and providing emergency, pre- and post-op assessment and acute care management services

VOLUNTEER HISTORY

2015 – 2016 Board Member

PTP Adult Learning and Employment Programs, Toronto, Ontario

2014 – 2015 Clinical Volunteer

Access Alliance Multicultural Center, Toronto, Ontario

2014 Volunteer

Daily Bread Food Bank, Toronto, Ontario

2010 - 2011 Development Knowledge Volunteer

Millennium Development Goals Awareness Project, Lagos State, Nigeria

2004 Volunteer Public Health Educator

HIV/STD Awareness Campaign, Juabisu-Bia District, Ghana

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