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Customer Service Representative

Bear, Delaware, United States
January 14, 2018

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Carmen Negron Leon

*** ***** ****** ******** ****, DE 19706


Objective: To utilize my previous and present work experiences to attain a responsible, challenging and self-fulfilling career that will allow me to learn new skills and enhance your business.


Customer Service Representative

Randstad/Agilent Technologies – December 28, 2010 to October 31st 2017

•Provide training, coaching, and instructions to new employees

•Responsible for generating service reports, handling customer inquiries regarding open or close service orders

•Process Service request, verify entitlements, and transferred calls to other departments according the customer needs or problems of their instruments such as: Software issues, repairs, trouble shooting, preventative maintenance, Installations, Calibration, Operational qualification, exchanges, and bench repairs

•Add new company accounts to the data base with proper security verification

•System used (CDT) (CRM)SAP, Trade Collaborator too, also BCP Plus call logging, used when CDT & CRM is down

•Process (SR’S) service request, via customer email thru the (WLA) work load administration and(LRM) Lab resources management.

Credit Specialist / Customer Service / Loss Prevention/Insurance claims

HSBC Bank-September 2007 to November 2009

•Processed retailed credit cards and regular credit cards

•Review and forward claims to underwriter for the following: Retail and regular credit cards, Life, Disability, Mortgages, unemployment, loss of job, hospitalization, birth of child, divorce, family leave, loss of life, adoption of child, land legal separation

•Provide retention on all products offered by HSBC bank.

TFS TAX, responsible for inbound calls, verify customer fraud alerts information on

credit bureau reports, and update missing information

•Process applications for credit: Store and regular credit card, reinstate accounts, analyze

and review credit bureau reports, process fraud reports, remove late fees, process

dispute, credit line increases, and verify customers Identity

•Responsible for inbound calls though (ACD) automatic Call Dialer


Source One Agency/ Petals Outlet-May 2007 to September 2007

•Manage and motivated a team of 12 associates

•Managed the following: Accounts payable, scheduling meetings, breaks, time off, fax, copy, answering phone, ordered decors supplies

•Provide training and assistance to the sales associates

•Process applications to recruit and interview associates for employment

•Terminate associates from employment.

•Prepare and submit source documents on associates per established policies and procedures

Credit Analyst

Bank of New York DE- January 2002 to April 2007

•Assist underwriters with the following: Mortgages, home equity lines, personal loans, instant credit for overdraft protections

•Reviewed and make decision on applications

•Managed internal/external customer’s transactions, update missing information

•Assist other departments with translating to Bilingual speaking customers

•Promoting positive customer relations, handle issues with Title search and Appraisal

•Responsible for inbound and outbound calls through (ACD) automatic Call Dialer

•Analyzed and verify credit bureau information, also verify customer identity

Credit Analyst

Associates National Bank-November 1999 to December 2001

•Managed internal/external customer transactions, process applications for credit

•Offer protection to customer for all products offered by the company, answered calls in nine different splits, had the ability to successfully switch between system and procedures as needed for various calls

•Performed multiple customer service duties: credit line increases, credit card, close accounts decrease credit line increases,

credit card activation, written correspondence, process fraud reports, review credit reports, perform social security verification, purge reports, adjust late fees, resolve encoding errors, charge backs, and issue credit cards

Customer Service/Correspondence

First USA Bank-August 1999 to November 1999

•Process the following request: Close accounts, adjust late fees, issue credits cards resolved encoding errors, and process charge back request

Credit Specialist/Credit Investigator

Berwyn Holdings Bank-November 1997 to August 1999

•Review and decision application for credit

•Issue and activate credit cards

•Perform Social Security verification

•Verify and updated missing information to the customer accounts

•Perform credit report verification

•Credit investigator


•High School Diploma

•Dorothy B. Lane-Legal Secretary

•Professional Business Training-Banking

Additional Information

•Write & speak fluent in Spanish

•Dorothy B. Lane - Legal Secretary

•Professional business Training – Banking

•Related skills: Windows XP/ Windows 7 / Microsoft Word / 10-key / SAP CRM / Siebel /CDN/CDT/IM

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