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Director of Operations

Pittsburgh, Pennsylvania, United States
120,000 / yr
January 14, 2018

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William P. Herstine, MBA

**** ****** ***** **. ******, PA 15311 ç724.554.3298 ç

Director of Operations

Analytical, growth-minded leader with 17+ years of experience planning and directing operations within demanding, high-volume and discrete manufacturing environments. Lean Manufacturing specialist skilled in identifying and overhauling systematic deficiencies to cut costs, enhance services and accelerate revenue. Articulate communicator continually focused on working across all business functions to drive comprehensive, cohesive manufacturing processes.

Areas of Expertise:

Production / Operations Management • World Class Manufacturing Practices • Project Master Planning & Management • Continuous Improvement / Kaizen Events • Strategic Planning • Training & Development • Business Administration • Supply Chain Management •Customer Service • Financial Reporting • Budget Management • Cross-Team Collaboration • Communications

Technical: SAP, MS Excel, PowerPoint, Project, Visio, Word, Lean / Six Sigma

Professional Experience

Nabco Systems, LLC Washington, PA

Director of Manufacturing and Operations August 2017 – Present

Responsible for the planning, coordination and control of Nabco’s three manufacturing facilities. Responsibilities include scheduling, staffing, maintenance, quality, inventory control, and the coordination of production and purchasing activities. Manage shop floor safety programs and implement changes to material processing or PPE requirements as needed.

Developed a multi-facility capacity plan to improve utilization of skilled labor across the organization

Doubled the direct labor workforce to meet customer demands and decrease product lead times

Established production gantt charts to refine build schedules and improve visibility of project progress

Refined production order and bill of material structures to improve WIP reporting and accuracy

Identified health / safety risks and implemented respiratory protection program

RYERSON, INC. Ambridge, PA

Operations Manager 2014 – Oct 2016

Managed Ryerson’s largest coil and bar processing center in North America. Responsibilities included shipping/receiving, manufacturing, quality control, machine and facility maintenance, safety and warehouse operations. Analyzed work center performance and identified opportunities for improvement. Trained personnel on Lean principles and managed events through completion.

Redesigned planning process resulting in a 10% improvement in cut-to-length delivery performance

Successfully implemented a 5S program and completed 100% of the targeted projects on time

Utilized Lean Six Sigma methodologies to decrease waste and increase total production output by 25% during 2016 campaign

Eliminated lost time accidents during 18 month tenure by increasing focus on safe work practices and use of PPE


Operations Manager 2011 – 2014

Directed division-wide manufacturing, planning and warehousing operations against aggressive requirements. Prepared business-critical ROI data, revenue recognition reports and capital expenditure requests. Fostered positive customer experiences via responsive communications and performance review. Compiled and monitor annual budgets.

Fully responsible for successful shop floor re-certification of ISO 9001:2008

Proposed and received executive approval to implement and execute shop floor 5S program resulting in a 6% reduction in prep time and a 10% increase in usable workspace


Manager, Quality and Systems 2010 – 2011

Monitored and optimized department performance, and developed inventory and costing plans to drive efficient operations. Planned and implemented lean methodologies into daily activities and program structures. Analyzed and identified operational pain points, and recommended and implemented cost effective strategies for improvement.

Catalyzed 10% reduction in administrative workload via installation of internet based time-keeping system

Drove 6% boost in customer satisfaction and 22% revenue gain through development of AAA incentive program


Order and Quotations Manager 2008 – 2010

Directed quote preparation and order entry department for worldwide Room and Pillar division. Reviewed and approved OEM quotations for global marketplace. Prepared monthly post-project analysis reports and presented to executive leadership.

Spearheaded 77% reduction in quotation throughput time and 10% decrease in department overtime

Lean / Kaizen Operations Manager 2005 – 2008

Authority over enterprise-wide Lean implementation: planning, execution, training and events. Compiled and validated goals, savings, cash flow gains and implementation costs for accurate record-keeping and future project planning.

Captured $1M+ in annual savings and $250K in cash flow improvements over three-year implementation period

Ignited substantial reductions in throughput times (70%), rework (35%) and transport of WIP (50%)

Earned progressive promotions: Purchasing / Inventory Control Manager (1996-1999); Production Planning Manager (1999 – 2001); SAP Production Planning Specialist (2001 – 2002); Planning specialist (2002 – 2003)

Education / Certification

MBA, 2014, University of Phoenix BA, Economic / Business, 1993, Washington and Jefferson College Six Sigma Green Belt Certified, 2017 (SSGBC) Management and Strategy Institute

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