Administrative Assistant Customer Service

***** ****** *******

Hampton, GA *****

Phone: 770-***-**** or

Cell 678-***-****

Email: ********.*@***.***

Barbara Friday

SUMMARY

Accomplished administrative professional, dependable, self-starting and multi-task oriented. Excellent interpersonal, organizational and communication skills. Work well with others and independently, maintain high level of confidentiality. Eager to learn and share new ideas, skills and processes. 34 year career with BellSouth/AT&T.

QUALIFICATIONS

Adept at troubleshooting, researching and resolving daily business issues as they relate to company policy, office procedures, employee relations, customer service and system usage.

Oversees executive/director calendars, schedules, travel, corporate event

Communicates very well with diverse internal and external constituencies

The ability to work independently, as well as in a team environment

Proficient in MS Office applications

10 Plus years progressively experience as an Administrative Assistant

Competencies:

Adaptability – maintains effectiveness in varying environments, tasks and responsibilities, or with various types of people

Planning and Organizing – establish course of action to accomplish goals and evaluates results, develops schedules and task/people assignments, can orchestrate multiple activities at once to accomplish goals, uses resources effectively and efficiently

Customer Focus – dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect

Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, can comfortably handle risk and uncertainty

Learning on the Fly - learns quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoys the challenge of unfamiliar tasks

Time Management – uses time effectively and efficiently, can attend to a broader range of activities, gets more done in less time than others

Interpersonal Savvy – relates well to all kinds of people, up, down and sideways, inside and outside the organization, uses diplomacy and tact

Written/Oral communications – able to speak and write clearly and concisely

WORKING HISTORY

09-2011 to 3-2016, Administrative Assistant, AT&T, Finance, Billing OPS, Atlanta, Georgia

Assistant to an Assistant Vice President and 9 Directors, with strong organization and time management skills. Communicate effectively with all levels of management, external customers and vendors. Coordinates request for workspace, service, office equipment, process bills, vouchers, (CAPS, CORE-CSM, eMarketing-EPIC, eLink, Pcard, ePCA), Compliance Coordinator for Org., Records Information Management Agent (RIM) for Org, Hosted Virtual Desktop (HVD) Agent, Taleo Staffing System. Liaison for charitable campaigns, employee recognitions, record retention, tSpace. Proficient in MS-Word, Excel, PowerPoint, Outlook, etc.

2005-2011, Administrative Assistant, AT&T, Talent Management, Human Resources,

Atlanta, GA

Admin Assistant to an Executive Director, performed the same duties as above.

1999-2005, Lead Test Administrator/Instructor, Human Resources, Atlanta, Georgia

Administered external applicants and internal employees, employment tests for job vacancies. Traveled testing through out the nine state southeast regions. Provided a professional public image as a representative of the company at the testing events. Appointed Relieving Supervisor experience in the Testing Department.

1998-1999, Surplus Support Coordinator, Human Resources, Atlanta, Georgia

Coordinated the process of managering Surplus employees in the nine state regions. Maintained the exit process in the nine states for employees leaving the company either surplused, job bank, termination, or permanent medical restriction using the SIPP program. Subject matter expert contact for the Supplemental Income Protection/Surplus program.

1993-1996, General Clerk, Services Management, Atlanta, Georgia

Services Management training coordinator scheduled training classes, maintained records and training material and made travel arrangements. Worked in all areas of service, copy center, graphics, administrative duties, time reporting, vouchers.

1981-1996; 97-98, Operator Services, Oklahoma and Georgia

Provided Toll and DA service. Relieving Supervisor within the department...

EDUCATION Cameron University, Lawton, OK, Business Administration

`

Contact this candidate