Customer Service Data Entry

Audrey J. Helmstetter

*** *. ****** *****, *******, LA 70458 * 504-***-**** * ******************@*****.***

Ability Summary

Dedicated and focused; excellent customer service skills; goal driven; great organizational skills; able to perform under demanding circumstances with set time constraints; able to accomplish all assignments in an efficient and accurate manner

Experience

Cardrey’s Creations

Owner; 11/07/2014 - Present

Manage day to day business operations

Party planning for customers

Decorate venues

Party favors

Gift baskets

EXCELth Family Health Center-New Orleans East

Front Office Staff; 11/07/2015 – Present

Interact with clinic patients and vendors

Answer and screen incoming calls

Manage several providers clinic schedule

Create new charts for patients

Schedule patient appointments

Cancel patient appointments upon request

Check patients in and out for doctor appointments

Handle incoming mail and faxes and distribute to staff

Help new patients complete intake packets

Interact with different departments to make necessary referrals for patients

Verify patient insurances

Collect payments from patients for services rendered

Accept and distribute messages and correspondence to the appropriate staff

Participate in monthly staff meeting

Deep Water Horizon Claim Center

Claim Processor; 06/2015 – 10/30/2015

Mailroom – sorted incoming mail by date; prepped all documents match to claimant; generated a file folder for scanning

Data Entry – entered claimant information from their claim forms into the computer; verified match between claimant and documents

Document Categorization- once claimant information was in the computer, categorized each document according to the claim forms information

USB Financial Services

Branch Service Associate/Branch Tech Liaison; 07/1999 – 07/2014

As the Branch Service Associate-

Answered and screened incoming calls

Accepted and distributed messages and correspondence to the appropriate staff

Handled and redirected client queries; interacted with clients and vendors

Accepted and handled incoming/outgoing mail and faxes

Received, processed and balanced deposits for clients and employees

Generated performance reports for Financial Advisors quarterly meetings

Released fed-fund wires, journals, accounting transfers

Approved hourly employees E-Time sheets for payroll

Ordered branch supplies

As the Branch Tech Liaison-

Handled new hire MAC entitlements

Set up computers for new hires

Created profiles for new hires

Handled computer issues in the branch

LeMerdian Hotel

PBX Operator/Reservation Clerk; 08/1985 – 07/1999

Handled incoming calls

Transferred callers to proper guest room

Made hotel reservations for guest

Cancelled hotel rooms for guest

Helped out at the front desk with guest check in

Education

University of New Orleans

Major - Business; 8/1978 – 03/1980

Skills

Tech Skills

MS Word

MS Outlook

Scanning Machine

Order Processing

Operate multi-phone systems

References

Available Upon Request

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