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Customer Service Assistant

Arlington, Texas, United States
January 16, 2018

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Samuel Morales

**** ********* **** *********, ** 76017 817-***-****


Texas State University

McCoy College of Business, San Marcos, TX May 2017

Bachelor of Business Administration Summa Cum Laude

Major: Marketing Minor: Political Science

Dean’s List: Fall 2013-Spring 2017


Ticket Operations Assistant Texas Rangers Globe Life Park, Arlington, TX May 2015 – October 2017

Built brand loyalty by providing excellent customer service and applying conflict resolution skills to season ticket holder complaints and requests

Supported game day ticket sales, promotions, and operations as a ticket office supervisor

Trained new employees on company CRM and point of sale systems

Resident Assistant, Texas State University, San Marcos, TX May 2016 – May 2017

Responsible for developing, marketing, and leading monthly educational programs for 400+ residents to foster community

Actively contributed to a 15-person team serving 400+ residents

Provided leadership as the point person for coordinating intermural sports for residents

Texas State PACE Peer Mentor, Texas State University, San Marcos, TX Jan 2016 – May 2016

Provided support in and out of the classroom by encouraging participation, leading study groups, and connecting residents to on-campus tutors

Served as a role model and mentor to new students, providing guidance and direction on a host of issues students face

Shift Manager/Technical Assistant, Hart Street Pottery, Fort Worth, TX Jun 2011 – Present

Create flexibility for the owner by overseeing store operations upon request and training new employees in office policy and procedure

Provide outstanding customer service by taking customers’ orders via phone and company website, and answering customers’ questions about products

Ensure quality control while preparing invoices and packages for shipment


Eagle Scout – Boy Scouts of America Oct 2012

Led service project to repair a city park managing 20 volunteers and 100 service hours

International DECA Competition Finalist Apr 2012

Outperformed over seven-hundred state level competitors in numerous role plays based off of various business operation and problem solving scenarios


Experienced in using ProVenue CRM and Microsoft Excel for data analysis and visualization

Novice usage of Oracle SQL queries

Comfortable presenting to large groups and within teams


Beta Gamma Sigma Honor Society Member Oct 2014 – Present

Selected as a top 10% academically performing student in the McCoy College of Business

Texas State Ice Hockey Club Member Sep 2014 – May 2017

Managed over thirty hours of practice, travel, and competition each week

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