Dandee S. Jorgensen

*** ***** *** *** ******, WI 54703

Phone: 715-***-**** Email: ac318s@r.postjobfree.com LinkedIn URL

Information Technology Networking Specialist

Objective: Currently looking for a Networking related position with a leading technology company that will utilize my skills as a consistent troubleshooter and reliable team member.

Skills include:

Communication

Client Relations

User Training & Support

Networking

Hardware

Software

Servers, Routers, Switches

Debugging & Troubleshooting

Technical Documentation

Technology Summary

Networking:

WAN, LAN, CCNA, TCP/IP, Wireless, Infrastructure and Design, Cabling, Network Administration, Diagraming, Subnetting, Virtualization, VPN, DHCP, DNS, Firewalls

Software:

MS Office, Wireshark, VMware, VirtualBox, Windows Server 2003-16

Systems:

Linux, Windows, Macintosh OS X, Cisco IOS

Professional Experience

City of Eau Claire – Information Systems Help Desk Technician Eau Claire, WI

2014 to 2015

Responsible for providing both on-site and off-site technical assistance and support related to computer systems, hardware and software.

Answered e-mails and calls, tracked incidents and maintained work-order flow.

Imaged, wiped and repaired laptops, desktops, handhelds and other devices.

Maintained off-site data backup procedures, technical documentation and overall organization of the data center and cable management.

Geek Squad - Best Buy – Counter Intelligence Agent Eau Claire, WI

2010 to 2012

Client facing consultations on hardware and software issues. Regular cross-training and sales.

Acquired a Silver Badge in the Path to Excellence, an online certification system of General I.T. and product knowledge. Completed company specific training opportunities to become certified in Samsung, Microsoft and LG operating systems and products.

Responsible for testing, diagnosing and repairing hardware and software issues such as register errors, malware infections, data recovery, network and compatibility issues.

Provided technical expertise and networking solutions for small businesses and customers as well as user training on new devices and software.

Menards – Computer Hardware Support Technician Eau Claire, WI

2008 to 2010

Independently managed technical services for 15 Menard stores in the Midwest Area and traveled quarterly for preventive maintenance and inspection.

Frequent travel, on-call, call center, and hardware repair rotations

Managed tickets, inventory and standard operation procedure for assigned stores. Consistently recognized for rack cleanups, cable management and technical documentation during visits.

Responsible for testing, diagnosing and repairing/soldering hardware devices such as handheld inventory scanners, printers, motherboards, access points, UPS units, LCD screens, etc. Handled all the manufacture and RSA warranty information and replacement.

US Army – Information Systems Management Officer Al Taji, Iraq

2004 to 2005 Deployment

Independently responsible for an entire operation unit’s connectivity and security in combat.

Designed, installed, configured, secured and maintained a small LAN (approx. 100 devices). Set up satellite communications, Secret Internet Router Network (SIPRnet), Non-Classified Internet Protocol Router Network (NIPRnet) and other tactical communications sets.

Received the Army Achievement Metal for my combat performance and readiness in the I.T. sector.

US Army – Information Systems Management Officer Ft.Bragg, NC

2004 to 2006

Assigned to a S-6 (Signal Communications) servicing the 18th PSB Battalion (approx. 100,000 devices)

Managed ticket system, upgrades, rollouts and maintained overall connectivity.

Regularly gave briefings on security measures and standard operating procedures.

Education

CHIPPEWA VALLEY TECHNICAL COLLEGE – Eau Claire, WI - 2018

AS in Computer Information Science, GPA 3.42/4.0, Dean’s List 2016

US ARMY ADVANCED INDIVIDUAL TRAINING – Ft. Gordon, GA - 2004

Information Systems Operator-Analyst (E-4 25B), Graduated with honors and recruited into the Integrated Systems Control program (ISYSCON). Department of Defense Secret Clearance 2004

US ARMY BASIC TRAINING– Ft. Jackson, SC - 2003

Enlisted Soldier, Leadership, Weapons and Combat Training

Certifications

COMPTIA A+

COMPTIA N+

COMPTIA S+

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