JEFFREY LIN

*** *. ****** ** #* • SEATTLE, WA ***02

PHONE 425-***-**** • E-MAIL ac3186@r.postjobfree.com

WWW.LINKEDIN.COM/IN/JEFFREYLIN00

PROFILE

Accomplished versatile human resource and retail manager seeking a challenging position in an exciting field. Works effectively in a fast-paced environment, and consistently prioritizes tasks and meets deadlines through time management. Expertly process business procedures while using an effective, analytical approach to identifying and solving complex problems. Over 10 years in store management, human resource and recruiting experience. Excellent interpersonal skills, initiative, urgency, and follow-through skills.

EMPLOYMENT

Whole Foods Market Bellevue, Washington

Payroll Benefits Specialist Oct 2017 –Current

Processed payroll for over 600 employees, in a multi unit capacity, on a bi-weekly basis. Subject matter expert for benefits, payroll, and HR questions. Executed compensation and benefits business process including promotions and transfers. Processed new hires and rehires to include employee paperwork, drug screen, criminal background checks, E-verify and WOTC screenings. Facilitated new hire orientations and on-boarding presentations including Preventing Workplace Harassment training. Managed all aspects of open enrollment. Coordinated all payroll record keeping processes and identified payroll discrepancies and processed necessary corrections. Prepared weekly and monthly reports for analysts. Reconciled payroll time keeping. Processed Workers Comp Claims, LOA, employee and customer incident reports. Maintained all employee records while adhering to compliancy. Suggest procedural changes to improve workflow and efficiency. Detail reviews and execution of corrective actions, performance improvement plans and employee reviews while ensuring that essential employee needs are met.

Whole Foods Market 365 Bellevue, Washington

Floor Lead/ Associate Team Leader Aug 2016 –Oct 2017

365 by Whole Foods Market is a new retail concept for Whole Foods Market. Help develop the 365 brand through driving margin and sales while incorporating WFM core values. With a focus on learning and development, I am a cashup trainer and safety trainer. Certified Produce Warrior TM. Leading TMs as Person In Charge, driving training in fruit and veg for sales and product knowledge.

Office Depot Seattle, Washington

Store Manager Mar 2015 –May 2016

Managed two different high profile Seattle locations. Turned around underperforming stores to the top 100. Drives the overall customer and sales services within stores. Driving sales performance and identifying sales opportunities through conversion, SPS, AOV, and profit., while developing overall store strategies and tactics to achieve sales, service, and operational performance. Recruiting top talent. Partnered with regional recruiter to seek top candidates. Lead, motivate and inspire team to provide world class customer service. Building customer retention, strong relationships, and brand awareness and loyalty. Act as a change champion. Developed other SM with new company initiatives.

Office Max(Office Depot) Seattle, Washington

Store Manager Vector Concepts/ District trainer Oct 2013 –Mar 2015

Vector Concept premier store specializing in small business retail accounts, print production and technical services. Drives the overall customer and sales services within stores. Driving sales performance and identifying sales opportunities while developing overall store strategies and tactics to achieve sales, service, and operational performance. Recruiting top talent. Lead, motivate and inspire associates to create a customer-centric environment resulting in a memorable and positive customer experience. Building customer retention, strong relationships, and brand awareness and loyalty. Act as a change champion. Developed other SM with new company initiatives.

Chicos FAS Seattle, Washington

Store Manager/ District trainer July 2012 –Aug 2013

Boutique manager for flagship downtown Seattle store. Driving the highest level of customer service and satisfaction through clientele books, maximizing sales performance, and growth opportunities through analyzing KPI’s. Payroll management and day to day operations. Developing top talent to maximize incremental sales growth. On boarding other store managers and high level leaders. NSO visual lead for district

Lane Bryant Redmond, Washington

District Visual Lead/Store Sales Manager March 2005 –June 1 2012

District Visual Manager for 12 stores. Train company standards and visual expectations to all district stores. Lead visual merchandiser in opening all new stores in the district. Manage and implement Monthly Merchandising Planners in home store. Work with corporate visual team to present and maintain brand representation and standard. Primary responsibilities include customer service, maximizing sales performance, writing multiple schedules while adhering to projected budget, conflict management, facilities maintenance contact, overseeing and mentoring new management, training and education for all levels of personnel, interviewing, hiring, terminations, compensation reviews, monitor potential loss prevention, human resources contact, directing freight processes, insure optimal customer service to all customers, as well as overseeing day-to-day operations. Lead visual merchandiser in opening 9 new stores within the last 4 years.

Aldo Shoes Bellevue, Washington

Sr. Assistant Manager September 2001 – March 2005

Responsibilities are supporting the store manager operationally, maximizing personal and store sales by providing the highest level of customer satisfaction, visual presentation, men’s lateral wall, clientele relations, recruiting, terminations, loss prevention, team management, facilities maintenance, inventory, shipping, training, interviewing, oversees commission based sales and day-to-day operations.

Garden Botanika Redmond, Washington

Customer Service Manager 2001 – 2001

Call center manager. HR and administrative assistance.

Store Manager 1999 - 2001

Eddie Bauer Redmond, Washington 1998 - 1999

Women's and Home lead, Sales

Women’s and home Sales Lead. Drive store sales results by ensuring a consistent quality customer experience in the store. Plan, support, and execute company direction and initiatives. Build clientele while driving sales. Day to day store operations. Being compliant with company initiated visual standards.

EDUCATION

Redmond High School Redmond, Washington

Bellevue College Bellevue, Washington

SPECIAL SKILLS

Mandarin Chinese, MS Office (Word, Excel, PowerPoint, Outlook), proficient in Workday, Kronos, FileBridge Guardian compliance, Risk Console, E-verify, WorkForce Managemnt, Peoplesoft, SMG, HRIS/HRMS, Sharepoint programs. Scheduling, presentations, customer support, managing in store finances, inventory control, project management, document preparation, and quickly learning and applying new concepts and technologies.

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