Customer Service Sales

ROYALE DIAMOND

*** ***** *****, ********, ***** Carolina 29203 (C) 803-***-****

******************@*****.***

Professional Summary

Dedicated to being an exemplary employee and to accomplish any task presented by companies totheir satisfaction with a smile while doing so. Solid learning skills and adaptability to any work environmentwhether fast pace or smooth sailing. Enthusiastic to acquire an extensive and diverse knowledge base.

Skills

Customer-orientedQuick learnerOrganized multi-taskerAble to lift heavy thingsFriendly and helpfulValid South Carolina driver's licenseLate-night shift availabilityFast and efficient service workerAccustomed to shift workDedicated team playerRestaurant operationsSkilled upsellerMarketing savvyStrong problem solving aptitudePersuasive speakerAdheres to customer service proceduresCommitted to maintaining data integrityExceptional workflow managementInterpersonal skillsSelf-motivatedNetworking skillsCustomer serviceHighly competitive

Work History

Gas Station Clerk 02/2017 to 10/2017Shell Gas Station – Columbia, South Carolina

Operated a cash register for cash, check and credit card transactions with [Number] % accuracy.Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays.Identified potential shoplifters and alerted management.Trained [Number] new sales associates each quarter.Completed all point of sale opening and closing procedures, including counting the contents of thecash register.Handled all customer relations issues in a gracious manner and in accordance with companypolicies.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Call Center Agent 10/2015 to 10/2015Teleperformance – Columbia, SC

Effectively managed a high-volume of inbound and outbound customer calls.Answered a constant flow of customer calls with up to [Number] calls in queue per minute.Assisted taxpayers with making payments to the IRS through EFTPS.govAddressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging callcenter environment.Referred unresolved customer grievances to designated departments for further investigation.Acted professionally and patiently when addressing negative customer feedback.Improved call center functionality and service capacity by resolving customer complaints efficientlyand quickly.

Warehouse Employee 04/2015 to 10/2015Amazon Fulfillment Center – West Columbia, SC

Received and correctly processed both written and verbal instructions, prints and work orders.Recognized and reported defective material and equipment to shift supervisor.Planned and paced work efficiently in order to meet daily, weekly, project or production goals.Observed all safety policies and proceduresClosely inspected parts to ensure they were clean and free of contaminants.Maintained order of shelvesPlaced merchandise onto shelves efficiently and in accordance with company policy and

procedure

Cook Prep Dishwasher 08/2014 to 06/2015Pizza Hut – Columbia, SC

Supported all kitchen operations when chef was absent.Maintained daily cleanliness of broiler and fryers.Ensured freshness of food and ingredients by checking for quality, keeping track of old and newitems, and rotating stockExecuted daily production lists and goalsFilled beverage and ice dispensersGreeted each customer with friendly eye contactHelped with preparation, set-up, and service for catering eventsInspected and cleaned food preparation areas to ensure safe and sanitary food-handling practicesInspected restrooms for cleanliness and availability of supplies and cleaned restrooms whennecessaryKept dining room and kitchen area clean by performing cleaning and laundry dutiesLoaded trays with accessoriesPerformed all transactions in a cordial, efficient and professional mannerPlaced clean dishes, utensils, and cooking equipment in storage areasPlaced food trays over food warmers for immediate serviceSpoke with patrons to ensure satisfaction with food and serviceSwept and scrubbed floorsStored food in designated containers and storage areas to prevent spoilageTrained new employeesWashed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Package Handler 01/2014 to 12/2014UPS – West Columbia, South Carolina

Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.Loaded and unloaded ship cargo.Used item Numbers to properly stock warehouse.Attached identifying tags to containers.Swept floors and stored equipment at the end of each shift.Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.Divided cargo received by account Number and intended location.Unloaded cargo from truck with hand trucks and pallet jacks.Picked up incoming stock and delivered materials to designated locations.Verified computations against physical count of stock.Stacked and piled lumber, boards and pallets.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Prepared specialty foods such as pizzas and sandwiches, following specific methods that required

Prepared a variety of foods according to customers' orders or supervisors' instructions, following

Placed food trays over food warmers for immediate service or stored them in refrigerated storage

Reported all equipment failures and malfunctions to supervisor.Adhered to all requirements and regulations for interstate HAZMAT carriers.Sorted cargo before loading and unloading.Achieved a [Number] % on-time shipment rate.Loaded products weighing up to [Number] pounds onto trailers for delivery.

Sales AssociatesBest Buy Mobile (Seasonal) – Columbia, SC

Prepared merchandise for sales floor.Directed individuals to merchandise locations.Suggested accessories and complementary purchases.Accepted and processed returns.Maintained adherence to all company protocols.Reported incidents to management.Kept work areas clean and neat at all times.Provided repeat customers with exceptional care and attention.Prioritized and accomplished wide range of tasks each shift.Worked collaboratively in team environment.Followed latest market trends.

Fast Food CashierChick fil-a – Columbia, SC

Prepared all food orders within a 2-3 minute time frame.Assembled food orders while maintaining appropriate portion control.Operated the drive-through window and sales register quickly and efficiently.Consistently provided friendly guest service and heartfelt hospitality.Promptly and empathetically handled guest concerns and complaints.

Greeted customers and provided excellent customer service.Pleasantly and courteously interacted with customers.

Prepared fountain drinks and ice cream items.

quick prep time.Verified that prepared food met all standards for quality and quantity.

approved procedures.Handled currency and credit transactions quickly and accurately.

08/2012 to 01/2013

08/2010 to 06/2011

cabinets.Followed food safety procedures according to company policies and health and sanitationregulations.Prepared quality products while maintaining proper food safety practices, portion control andpresentation within service goal times.Strictly followed all cash, security, inventory and labor policies and procedures.Reported to all shifts wearing a neat, clean and unwrinkled uniform.Reported to each shift on time and ready to work.Performed all position responsibilities accurately and in a timely manner.Immediately informed supervisors when supplies were low or if equipment was not functioningproperly.Diligently restocked work stations and display cases.Prepped items for later use to save staff time during busy hours.Cooked and packaged large batches of food that were prepared to order or kept hot untilneeded.

Education

Bachelor of Science: Audio ProductionThe Art Institute of Atlanta - Atlanta, GA

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