Customer Service Representative

Virginia Rojas-Garcia

**** ******* *** *** ***** Il, 60451 773-***-****

**************@*****.***

Bilingual English/Spanish customer service representative seeking position utilizing conflict resolution skills via phone to resolve any customer inquiries. Providing exceptional customer service to acquire new customers, and retain current customers.

EXPERIENCE

FEBRUARY 2016- Present

Team Leader, Trinity Services, Inc

Overseeing 12 Independent living counselors who care for clients with disabilities. Assisting with daily appointments, and transportation to day programs. Assuring monthly budgets allow for the needs of our clients

FEBRUARY 2008- NOVEMBER 2015

Bilingual customer service representative, ComEd

Assisting customers’ with Outages, billing questions, and any concerns in Spanish, and English. Providing exceptional customer service on each call, and demonstrating first call resolution.

EDUCATION

1985-1986

Some business courses, South Suburban College –South Holland, IL

GPA 2.8

1980-1984

George Washington High School –Chicago, IL

Graduated with a Diploma

General Courses

SKILLS

Bilingual

Team Player

Dependable

Great problem solving skills

Experience with Microsoft programs

Self- Starter

ACTIVITIES

Take our clients to church on Sundays, when staffing permits. Volunteer at shelters serving food to those in need. Assist at my church, when needed

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