PC/Printer Technical Support
Resume:
Jeffrey Robert Grindle
***********@*****.***
www.linkedin.com/in/jeffreygrindle
Summary of Qualifications
A decorated United States Navy veteran, who rose to the rank of Electronics Technician Chief Petty Officer (E-7), with component-level troubleshooting experience on sophisticated communications, cryptographic, and radar equipment.
Currently CompTIA A+ and Network+ certified.
Computer proficiency in Microsoft Windows 7, 8, and 10 operating systems, Microsoft Office 365, including Microsoft Outlook.
Experience with CA Service Desk Manager work-order ticketing system in use at Hines VA Hospital.
A natural at customer support with 20 years of developing interpersonal and communication skills as a minister.
Employment History
Edward Hines Jr. VA Hospital, Transitional Employment
5000 S. 5th Avenue, Hines, IL 60141
PC & Printer Support: 10/30/2017 – Present
Supervisor: Al Wilson, 708-***-****
Salary: $8.25/hour Average hours per week: 40 (full-time)
Provides prompt and efficient technical support and superior customer service to hospital staff spanning a 147-acre medical facility.
Assists in identifying problems related to printers and other peripheral IT equipment, determining accuracy and relevance of information, making recommendations, and evaluating alternatives with sound judgment.
Demonstrates the ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work while being attentive to the quality of work.
Conducts all work conscientiously with meticulous attention to detail and high accountability.
Identifies customers’ concerns, performs tasks required to resolve the issue accurately and in a timely manner, and follows up as necessary to ensure a satisfactory resolution.
Assists in Hines OIT PC Refresh Project installing numerous workstations throughout the Hines campus.
Experience in troubleshooting a wide variety of brands of printers, including Intermec and Zebra brand label printers.
Scans barcode information as needed on equipment and locations to ensure accurate inventory control.
Communicates effectively and professionally with individuals from varying backgrounds and other healthcare team members in a courteous and helpful manner in order to complete job assignments.
Adheres to established policies and procedures of the hospital’s information security program and federal patient privacy laws, protecting information from unauthorized release, loss, alteration, or deletion.
Oak Lawn First Church of the Nazarene, Associate Pastor
6343 W. 90th Place, Oak Lawn, IL 60453
Technology & Media Support: 09/2008 – 10/2017
Supervisor: Rev. Gary Aills, Senior Pastor, 708-***-****
Salary: $13.50/hour Average hours per week: 24 (part-time)
Installed and maintained a small office wired/wireless network and all end-user workstations.
Designed and built a multimedia PC for video presentation use.
Maintained church and daycare websites.
Installed and operated live sound equipment and video presentation equipment
utilizing both ProPresenter and PowerPoint software.
Effectively expressed information orally to individuals and groups, taking into account the audience and nature of the information.
Routinely made clear and convincing oral presentations.
Demonstrated strong interpersonal communication skills, including active listening and attending to nonverbal cues.
Utilized strong problem-solving skills related to IT and telecommunications issues with the ability to identify a problem, determine the accuracy and relevance of information, evaluate alternatives and make recommendations with sound judgment.
Village Missions, Pastor in Hope, KS
696 E. Ellendale Avenue, Dallas, OR 97338
Pastor, 12/02/2002 – 07/15/2007
Supervisor: Brian Wechsler, 503-***-****
Salary: $2000/month (donations) Average hours per week: 40+ hours (full-time)
Pastor in a rural community with limited resources necessitating the ability to work independently with little to no supervision.
Possesses strong interpersonal skills, offering compassionate and individualized care to people of the community with unique and sometimes, complex, personal needs.
Effectively expressed information orally to individuals and groups, taking into account the audience and nature of the information.
Routinely made clear and convincing oral presentations.
Demonstrated strong interpersonal communication skills, including active listening and attending to nonverbal cues.
West Saint Charles Baptist Church, Minister of Education
13099 Highway 90, Boutte, LA 70039
Minister oif Education, 11/1997 – 06/2002
Supervisor: Michael Picard, 985-***-****
Salary: $30,000/year Average hours per week: 40+ hours (full-time)
Responsible for training all teachers in instructional methods.
Volunteered with Bill Glass Prison Ministry.
Effectively expressed information orally to individuals and groups, taking into account the audience and nature of the information.
Routinely made clear and convincing oral presentations.
Demonstrated strong interpersonal communication skills, including active listening and attending to nonverbal cues.
Military Service
United States Navy USS Affray MSO-511, USS Frank Cable AS-40
Electronics Technician Chief Petty Officer 1990 to 1997
Managed shipboard electronics repair and numerous technicians onboard USS Affray and USS Frank Cable.
USS Frank Cable Operations Department Leading Chief Petty Officer responsible for managing all department personnel.
Participated in IT-oriented emergency preparedness activities.
Utilized strong problem-solving skills related to IT and telecommunications issues with the ability to identify a problem, determine the accuracy and relevance of information, evaluate alternatives and make recommendations with sound judgment.
Awarded two Navy Achievement Medals (3rd & 4th), National Defense Service Medal, Good Conduct Medal (3rd & 4th) and numerous letters of commendation.
Conducts all work conscientiously with meticulous attention to detail and high accountability.
United States Navy Service School Command, Great Lakes, IL
Electronics Instructor 1986 to 1990
While on shore duty, I was an Electronics Instructor teaching new technicians procedures in maintaining and troubleshooting/repairing the AN/SPS-10 Radar and the AN/SPA-25 Radar Repeater.
Earned Master Training Specialist designation.
Selected to be shift Instructor Supervisor and shift Student Supervisor
Awarded the Navy Achievement Medal (2nd), Good Conduct Medal (2nd ), SSC Instructor of the Quarter, and numerous letters of commendation.
United States Navy USS Reclaimer ARS-42
Electronics Technician 2nd Class Petty Officer 1983 to 1986
Analyzed equipment performance to determine the need for repair and replacement of shipboard telecommunication, cryptographic, navigation, and radar equipment.
Personally responsible for maintaining the AN/URT-23 HF Radio Transmitter, R-1051 HF Radio Receiver, TSEC/KW-7 and TSEC/KY-8 Data and Voice Cryptographic Equipment, AN/SPS-10 Radar and the AN/SPA-25 Radar Repeater.
Planned, coordinated, and implemented network security measures to protect data, software, and hardware.
Awarded Navy Achievement Medal, Good Conduct Medal, and numerous letters of commendation.
Education
Moraine Valley Community College Palos Hills, IL
Associate in Arts, Liberal Studies Transfer, Magna Cum Laude 05/2016
Certificate - Network Security Associate, High Honors 12/2014
Certificate - Computer Technician, High Honors 05/2013
Certificate - Computer Support Associate, High Honors 05/2013
Andersonville Theological Seminary Camilla, GA
Bachelor of Theology 05/11/1996
Industry Certifications
CompTIA Network+ 08/13/2015 COMP001020847895
CompTIA A+ 07/23/2015 COMP001020847895
ITAA Information Security Awareness 09/2012
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