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Service Manager

Lexington, Kentucky, United States
110,000 per year
January 16, 2018

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Ernest D. Green

*** ****** *****

Nicholasville, Kentucky 40356



To find a company with growth potential which will utilize my extensive knowledge to maximize profits and to become recognized for excellence in the industry. Accomplishments Instrumental in increasing net profit from $500,000 to nearly $1,000,000 in the service department alone in one year. Professional Consultant and Trainer of more than a thousand personnel ranging from owners and CEOs to service advisors and technicians in at least 150 dealerships across the United States, Canada, and Mexico. With Volkswagen Implemented the RASE program to over 30 dealerships in the United States training service management on tracking and sustaining KPIs and training advisors on customer satisfaction process.

Professional Background Self Employed Consultant Fixed Operations Consultant 1999 - Present

Duties: meeting with dealership upper management and setting itineraries and evaluating needs for dealership for constant improvement and growth. Setting objectives and sustainability for fixed operations. Dako Group / Volkswagen of America National Service Coach 2012 - 2016 Duties: meeting with Volkswagen management to determine needs for dealerships in the US, set visits for assigned dealerships and meet with management teams and set visits for process improvement in both Service and parts departments. Including management training and personnel training hands on. Accomplishment: worked with 16 dealerships and was very successful in raising profits and customer satisfaction over a 4 year period. Worked mostly in the Pacific North region.

Naples Luxury Imports

Fixed Operations Director 2009 - 2010

Duties: Was in charge of both parts and service departments. Over 23 employees

Hendrick Honda

Service Director

2005 – 2008 Duties: oversee service department with over 45 employees and customer satisfaction accomplishments: my biggest accomplishment in my career was here in 2006 took dealership from $500,000 in net profit to over $900,000 in one year. And averaging over 130 cars a day thru service department.

Applied Transportation Concepts (ATcon)

Consultant / Partner 1999 – 2005


University of Kentucky

Accomplished voted in as student government President for one year

References Robert Stalnaker

Former Consultant / Partner Applied Transportation Concepts (ATcon)

405-***-**** (cell)

Michael Modl

Fixed Operations Manager Volkswagen of America

425-***-**** (cell)

David Linton

Former Consultant / Chairman of the Board (retired)

Applied Transportation Concepts (ATcon)

828-***-**** (cell)

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