Customer Service/Call Center

MARTIN R. ROTHENBERG

**** ******, *** *, ********, IL 60202 847-***-**** ******.**********@*****.***

QUALIFICATIONS SUMMARY

•Experienced: Customer service professional with 5 years in call centers and customer service

•Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span

•Skilled: Possess exceptional customer service skills via telephone and online interactions with a professional demeanor

RELEVANT SKILLS

Customer Service

•Handle up to 200 customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention

•Memorized all company procedures to be able to answer all customer questions quickly and efficiently, and make relevant transfers.

•Quick and flexible in learning new skills

•Respectful, professional demeanor

•Received first Employee of the Month award for outstanding customer service record

Technical

•Receive source data such as customer names, addresses, phone numbers, and enter data into various customer service software

•Perform data entry and retrieval with company databases

•Able to set up laptop, headphones, or any other chat client service to converse with customers and connect calls to end contacts

Communication

•Clear, pleasant written and oral communication skills

•Experience in de-escalating high tension situations and resolving conflicts

•Ability to build rapport and connect with diverse colleagues and clients

RELEVANT WORK HISTORY

Student Scout – Call Center Representative (October 2011- June 2016)

United States Census – Survey Field Representative (April 2010)

PREVIOUS WORK HISTORY

Martin R. Rothenberg, Ltd. (Law Firm) – Principal Attorney

Lissner, Rothenberg, Reif and Barth (Law Firm) – Attorney Associate and Partner

EDUCATION

University of Illinois – Bachelor of Science in Economics

University of Illinois Law School – Juris Doctorate

•

•Experience in de-escalating high tension situations and resolving conflicts

•Ability to build rapport and connect with diverse colleagues and clients

RELEVANT WORK HISTORY

Student Scout – Call Center Representative (October 2011- June 2016)

United States Census – Survey Field Representative (April 2010)

PREVIOUS WORK HISTORY

Martin R. Rothenberg, Ltd. (Law Firm) – Principal Attorney

Lissner, Rothenberg, Reif and Barth (Law Firm) – Attorney Associate and Partner

EDUCATION

University of Illinois – Bachelor of Science in Economics

University of Illinois Law School – Juris Doctorate

Contact this candidate