Sales Customer Service
Resume:
KAREN OMURA
Torrance, CA 90503
***********@*****.***
SUMMARY OF QUALIFICATIONS
Over twenty years of management experience in merchandising and operations. Proven track record in revenue growth, launch of new products, and maintenance of existing accounts. Dedicated to executing purchasing strategies that will improve quality, reduce costs, and minimize commodity and supply risk.
KEY STRENGTHS
Analytics ● Procurement ● Product Development ● Merchandising ● Project Management
EXPERIENCE AND ACCOMPLISHMENTS
CREWS OF CALIFORNIA Los Angeles, CA
Senior Director of Procurement August 2004 – October 2017
Oversaw all aspects of the buying process for both retail and Food & Beverage concessions at LAX, IAD and DCA airports. Multiple nominations for Airport Food & Beverage Awards by USA Today for Cava, Lemonade and Rock & Brews concepts.
Oversaw $44M in annual sales volume in 11 Food & Beverage units.
Bought for 9 categories totaling over $13M in sales for 7 retail stores.
Kept current on industry trends, continually researching new products and vendors/suppliers in order to increase gross margins, product mix and expand category business.
Reviewed reports to determine proper retail flow of low performers and managed markdowns.
Negotiated, analyzed and reviewed national contracts from qualified vendors and suppliers.
Achieved over $100K in rebates in one year.
Liaison to vendor personnel for order placement, terms negotiation, product status, shipping, product issues, and payments to vendor for product.
Planned, demonstrated and executed merchandise presentation standards.
Trained and developed associates and supervisors on par levels and merchandising.
Developed sales budgets by department for each location.
Partnered with marketing for events, advertising and promotions.
Led team of 3 buyers in regional markets.
BABIES R US Torrance, CA
Assistant Manager June 2002 – August 2004
Managed a $15M store in day-to-day operations. Executed floor plans and maintained a clean and safe environment. Developed and motivated a broad range of associates.
Maintained stock levels and communicated with buyers on stock needs. Performed physical inventory. Controlled expenses and developed sales plan to maintain store profitability.
Maintained friendly and productive staff of over 60 associates.
Nominated for store of the year for the district.
Increased sales profit at year-end by 16% over budget.
DUTY FREE SHOPPPERS Torrance, CA
Regional Merchandise Manager September 2000 – June 2002
Managed a $32M department. Main functions included assortment planning, stock managing and store execution for over 12 locations in North America. Identified and communicated regional merchandise needs to corporate office. Developed model stock plan and strategies by locations. Communicated and partnered with shop operations to ensure category strategies were implemented. Worked with Distribution Center to ensure timely flow of merchandise.
Increased sales by 34% in the travel department resulting in $480k in sales.
Increased sales through visual presentations, promotional planning and consistent productivity analysis.
Consistently met and/or exceeded sales and revenue goals on a monthly basis.
Increased sales and reduced stock liability by analyzing and forecasting region needs in key items and new products.
Reduced aged inventory by $121K in one month, resulting in $231K under plan.
SEPHORA Sherman Oaks, CA
Store Director June 1998 – June 2000
Managed a $3M store in all aspects, including daily operations, customer service, staff motivation and store presentation. Developed sales budgets and plans. Maintained merchandise presentations to ensure standards of cleanliness. Trained and developed staff on company standards and procedures.
Opened 2 new stores.
Achieved profitability within 4 months of opening.
Hired, trained and supervised staff of 20 employees.
Monitored stock levels and communicated merchandise needs to planners.
Coordinated and planned product knowledge training sessions.
EDUCATION
Associate of Arts Degree (with Honors), Brooks College, Long Beach, CA
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