Customer Service Administrative Assistant

Christopher Swaby

*** ***** ***

Bronx, N.Y. ****9

929-***-**** ***********@*****.***

Career Profile

Dedicated Customer Service professional with knowledge and experience of building effective working relationships and delivering superior service. Skilled in office administration and office management. Adept at using technical skills and customer service relationship techniques to support and improve business operations. Experience in using MS Office.

Education

CUNY Herbert H. Lehman College

Bachelor of Arts in Economics, Graduated in May 2010

Related Experience

LaGuardia Community College-Co-op Education Department, L.I.C., N.Y. 06/05-08/07

Administrative Assistant

Executed administrative tasks such as filing, photocopying, database management in a fast-paced environment

Field calls from students, and staff in-person and on telephone clarifying registration policies and procedures

Used CUNY electronic calendar to schedule student appointments and collected detail information for monitoring and follow-up purposes

Answered student questions relating to job opportunities to better prepare students in the world of work

Tracked and monitored student attendance and participation in the program using MS Excel daily

Other Experience

Sam’s Caribbean Marketplace, Hempstead, N.Y. 1/12-10/15

Store Clerk

Delivered excellent service and built a rapport with customers by answering product and service questions

Performed inventory tasks of goods and ensured accurate number of goods were reflected in the store

Communicated with clients from different states and answered questions about products in inventory

Learned how to add credit on customer’s cell phones

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