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Manager Customer Service

Buhler, Kansas, 67522, United States
January 16, 2018

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Carl T. (Tom) Harris

*** *. ****

Buhler, Kansas 67522


Summary: Multi experienced professional in the food processing industry. The first 17 years was as a Maintenance manager. I have experience forming and mentoring many groups of employees that include successful Safety Teams, and Quality Assurance and Sanitation Departments. Before accepting the position of Maintenance Manager with EPI Breads I spent the previous 6 years as Plant Manager with total P&L responsibility with Harlan Bakeries, Wichita, Kansas.

Experience: Tortilla King Moundridge, Kansas

Parts Procurement and Inventory Control

CMMS Administrator December 2014 to June 2017

EPI Breads Dallas, TX

Maintenance Manager October 2009 to December 2011

All aspects and responsibilities of a Maintenance Manager in a high speed wholesale bakery.

Lead teams in the successful completion of BRC certification.

Meyers/Harlan Bakeries Wichita, KS

Plant Manager October 2002 to November 2008

Directed and coordinated activities involved with production and distribution of Hearth baked products including Bagels.

Responsible for total plant P&L and Customer Service.

Successfully developed programs and policies to achieve goals related to outside inspection agencies in areas of Food Safety, Product Quality, OSHA and Environmental.

Successful implementation of safety committees resulting in dramatically reduced injury rates.

Assisted subordinates and supervisors in identifying and resolving problems.

Delivered oral and written presentations for Budgets, Projects and Internal Efficiency Progress.

Developed budget for bakery operation, utilizing experience and knowledge of current market conditions.

Compiled, analyzed and presented data to justify process changes and equipment replacement.

Planned and directed 14.5M remodeling project.

Implemented policies and enforcement in areas of QCP's, HACCP, and GMP's.

Negotiated with suppliers to arrange purchase and delivery of bakery ingredients and supplies.

Implemented, through subordinate personnel, policies to utilize human resources, equipment and materials productively.

Counseled and resolved employee disciplinary issues.

Trained subordinates in all phases of bakery activities.

Very knowledgeable in Microsoft Office software.

Obtained AIB Food Safety Superior ratings.

Earthgrains/Sara Lee Springfield, MO

Operations Manager October 2001 to October 2002

Implemented 1.5M automated bread pan delivery system.

Obtained AIB Superior rating during my one year at this location.

Earthgrains Baking Company Harlingen, TX

Operations Manager May 1996 to October 2001

Complete authority and responsibility for all plant activities, Production, Administration, Distribution, Maintenance, Sanitation, and Quality Assurance.

Successful in obtaining AIB Superior rating last 6 years in a row.

Implemented SAP Preventive Maintenance program.

Rainbo Baking Company Harlingen, TX

Chief Engineer (Maintenance Manager) May 1983 to May 1996

Implemented MP2 Preventive Maintenance Program.

Held the position of Safety Coordinator for 12 years.

Maintained zero recordable accidents for 17 months.

Achieved lowest equipment downtime in corporation for 3 years.

Responsible for 3.5M capital equipment project.

Rainbo Baking Company Cincinnati, OH

Chief Engineer (Maintenance Manager) April 1979 to May 1983

Implemented paper based (Kardex) preventative maintenance program.

Set up effective spare parts inventory and ordering system and stayed within budget.

Negotiated buying agreements with suppliers resulting in 125K annual savings.

Responsible for 500K equipment upgrade projects.

Responsible for shut down of all building and equipment when plant was closed.


AIB Food Science & Technology 16-week Bread & Cake Residence Course – 2000 – Manhattan, Kansas.

AIB Food Safety Correspondence Course - 1999.

AIB Food Science & Technology Correspondence Course - 1998

CPI Training – 1997

MP2 and SAP software programs

Military: United States Air Force Aircraft Instrument Repair – Honorable Discharge.

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