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Customer Service Technical Support

Hampstead, New Hampshire, United States
January 16, 2018

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Robert L. Gould

*** *********** ****, *********, ** 03841 Cell: 508-***-**** Home: 603-***-****

Maintenance Technician


Extensive experience rebuilding machinery to the specific requirements and specifications of customers for a wide variety of electromechanical applications across all industries.

Expertise providing telephone technical support to assist factory maintenance personnel nationwide troubleshoot and repair machinery. Provide on-site repair services in the event that telephone support cannot solve problems.

Experience traveling nationwide to develop the rapport, get the specifications and provide the operational demonstrations necessary to ensure repeat and referral business.

Ability to provide accurate cost estimates for parts, labor and preventative maintenance for all types of machinery.

Comprehensive multi-functional facilities (2 million square foot facility) and equipment maintenance, troubleshooting and repair experience including steam boiler heating systems, plumbing, masonry, wiring and welding and brazing projects.

Ability to utilize a wide variety of power, hand and shop tools as well as blueprints and schematics.

Excellent organizational skills with the detail orientation needed to successfully manage multiple projects simultaneously in fast-paced, deadline driven situations.

Ability to identify problems and deficiencies and implement appropriate corrective actions.

Excellent problem solving skills coupled with dedication and strong work ethic.

Outstanding communication and interpersonal skills.


Comprehensive machine rebuilding / facilities & equipment / Customer Orientated

Maintenance experience including:

Cost Estimates - Parts, Labor & Preventive Maintenance

Telephone Technical Support

R & D to Produce Specific Machine Applications

On - Site Troubleshooting & Repair

Customer Service/On-Site Needs Analysis

On - Call to Handle Emergency Situations

Conveyors & Thermal Cement Machinery

Routine Building & Equipment Inspections

Power Tools, Lathes, Drill Presses & Grinders

Operating Bridgeport Manual Millers

Project Management/ Meeting Critical Deadlines

Welding & Brazing Projects

Ordering/Costing Replacement Parts

Utilizing Schematics & Blueprints

Light Carpentry, Plumbing & Electrical Projects

Direct Staff Supervision

Ensuring Building Safety, Security & Energy Conservation

Painting/Cosmetic Repairs

Proper Wastewater & Hazardous Waste Disposal

Exceeding customer expectations

Waste Water Treatment


DELA Inc, Ward Hill, MA

Working Maintenance Manager 2004 -2017

Responsibilities included: all phases of maintenance, operation and repair of high-speed manufacturing equipment to meet customer requirements in a multi-building facility, used in the laminating industry with a global customer base in vastly diversified industries.

Negotiated contracts for pricing and fees with vendors

Celus Fasteners Andover, MA

Maintenance Manager 2000- 2004

Responsibilities included: the maintenance, operation and repair of high-speed production machinery and support equipment for a multi building operation in the fastener industry. Other responsibilities include all phases of buildings and grounds maintenance.


Greater Lawrence Technical Vocational School Andover, MA

High School Diploma / Automotive Technician

Commonwealth of Mass, Department of Public Safety

Engineer Special to Have Charge License

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