Microsoft Office Software
Resume:
Trevor R. Thompson
Fort Worth, Texas 76134
E-mail: ******.**********@*****.***
Objective
To obtain a challenging position within an Information Technology environment that will provide the career advancement and opportunities to fully utilize my skills, abilities, training, and work experiences.
Summary of Qualifications/Certifications
• Microsoft Office Project 2007, Managing Projects
• Microsoft Office SharePoint Server 2007-Application Development
• Microsoft MCSE/MCP certification
• CompTia Security Plus
• CompTia Network Plus
• Cisco CCENT
• A+ Certification
• Microsoft Office (Excel, Access, Word, Power Point, and Outlook)
• Unix using Linux
• C++
• Firefox
• Active Directory
• Apple Certified Mac Tecnician
Work History
UNT Health Science Center Computer User Support Specialist December 2011-Present
• Provide technical, instructional, and professional computer support to the HSC users
• Upgrade and overall maintenance of PC desktop/laptop systems, System Center Configuration Manager(SCCM) and peripherals, Windows 7/8.1/10, and Microsoft Office 365
• Maintain, troubleshoot & repair Mac and PC desktops on site & over the phone
• software/hardware installs
• Complete assigned work orders
• Answer Helpdesk calls
• Recover data from hard disk drives and/or perform data migration
• Participate in projects assigned to Helpdesk and Client Services
• Install and configure local and network based printers
• Troubleshoot VPN connectivity and ability issues Alcon Laboratories (Contract through Teksystems)
Tier 2 Desktop Support July 2011-December 2011
• Desktop and laptop refreshes, hardware upgrades, data migration and day-to-day desk side support.
• Provide desktop support to employees as well as Area Field Reps in a corporate environment.
• Build and replace PCs and laptops all from the motherboard components and up.
• Perform maintenance on hub room patch panels, and push out packages using SCCM tool.
• Maintains, analyzes, troubleshoots, and supports desktop computer systems, hardware and peripherals
• Management of local hardware (Blackberry's, Laptops, Printers, PC's, equipment), inventory etc.
• Troubleshooting hardware/software issues with Windows XP and 7
• Help develop and deploy internal support policies and procedures
• Ensures incident tickets are completed in a timely fashion and updated daily
• Configure and troubleshooting wireless connectivity
• Desktop/laptop imaging
AIG (American Insurance Group) (Contract through Teksystems) Help Desk Analyst January 2011-July 2011
• Provided phone/email support to AIG’s distributed employees based across the globe.
• Responsible for taking inbound calls and responding to tickets.
• Troubleshooting user problems remotely to resolve those issues that may include: MS
• Office, MS Outlook PST’s, Blackberry devices, and remote connectivity issues. Sprint Technical Support Specialist August 2010-January 2011
• Provided inbound telephone support primarily for external customers regarding products and services. Some of the issues that were encountered included the usage of phone features, billing, network coverage and technical issues, and data services.
• Troubleshooting computer internet connections with sprint devices and installed Sprint software while interviewing the customers to collect relevant information and lead the customers through diagnostic procedures to determine the source of the issues and problems, research, isolation, and resolution.
• Logging and tracking calls in a computer database, and maintained history records and related problem documentation.
Tarrant County Access Technical Assistant July 2010-August 2010
• Participates in technical projects of agency, its clients and grant project organizations
• Assists in implementing policies and procedures for use of network facilities.
• Assists staff in maintenance of agency Local Area Network (LAN) and/or Wide Area Network (Safety Network), cable and hub installations, inventories, and related duties.
• Helps maintain network physical and logical structures, including all network connections.
• Assists staff in the installation of network hardware and software, the performance of routine maintenance, and the application of vendor updates to software.
• Monitors the preparation and analysis of statistics on network utilization and availability.
• Assists staff in performance tuning and capacity planning activities to enhance the performance of the network resources.
• Assists staff in maintaining network support software.
• Assists staff in conducting product evaluations for new network related software and network related upgrades to existing software.
• Assists staff in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.
• Communicates with vendors, users, management, and network programming staff.
• Assists staff in the performance of routine backups and archival of files stored on the network to assist in recovery efforts.
• Assists staff in preparing training courses and providing user support and training in the use of available hardware, software, and utilities, especially Safety Network software.
• Assists in analysis of user support statistics and other data and in implementing appropriate measures.
• Assists staff in the evaluation of various hardware and software resources to identify strengths, weaknesses, and potential benefits to the agency.
• Assists staff in budget recommendations for network, software, and PC hardware facilities.
• Performs related work as assigned.
Texas Wesleyan University IT Specialist, Work-study August 2009-May 2010
• Overseen, tracked, and monitored customer’s orders through an order management system (TrackIT).
• Provided support services to IT related issues and products.
• Deployed multiple data base systems to establish communication with other departments to perform new configurations, password resets or updates to customer accounts to successfully resolve IT related fallout.
• Worked as member of project team on well-defined systems and programming tasks
• Oversaw the daily performance of computer systems.
• Entered commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems, as well as appropriate software.
• Installed and performed minor repairs to hardware, software, and peripheral equipment, following installation specifications.
• Supported and assisted in the modification and maintenance of systems and programs
• Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems.
• Worked with other members of work group with occasional external contact on routine technical matters.
• Provided staff and users with assistance solving computer related problems, such as
• malfunctions and program problems.
US Air Force Law Enforcement Officer July 1998-November 2002
• Provided for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
• Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards, and unusual activity as well as illegal activity in patrol area.
• Identified, pursued, and arrested suspects and perpetrators of criminal acts.
• Reviewed facts of incidents to determine if criminal act or statute violations were involved.
• Rendered aide to accident victims and other persons requiring first aid for physical injuries.
• Investigated traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
Education
• Texas Wesleyan University BS Computer Information Systems May 2010 Total Earned Credits: 140.00 Cumulative GPA: 2.882 Major GPA: 3.56
• Tarrant County College Associates of Arts December 2007
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