Customer Service Administrative Assistant
Resume:
Estefania Guevara
LODI, NEW JERSEY
************@*****.***
SUMMARY
•A highly motivated and hardworking individual always striving for excellence. Strong research, investigative, analytical and writing skills. In-depth knowledge of e-discovery procedures. Excellent planning and organizational skills together with proven resourcefulness and initiative enable the successful management of numerous tasks simultaneously. A valued team member who is able to work independently and meet strict deadlines.
EXPERIENCE
Fairfield Inn & Suites Midtown Penn Station – OTO Development
Front Desk Agent September 2016- Present
•Ensure that all messages are effectively taken and properly delivered
•Responsible for guest wake up call, line restriction request, voicemail access and call forwarding
•Responsible for handling guest complaints effectively
•Balance all guest accounts to make sure all balances are cleared
•Go over all pre-paid reservations and make sure all credit cards have enough funds
•Communicate with all department regarding any VIP’s or groups due to arrive
•Responsible for accommodations of special request and elite members.
•Answer incoming calls and redirect to appropriate departments.
•Greet guest and deliver outstanding service, leaving them with a memorable experience.
•Supervised and provided training and support to guest service agents
•Independently assessed and dealt with problems as they arose
•Performed guest services and customer relations for 239-room hotel, which serves
over 300 guest daily.
•Responsible for training the Team on Standard Operating Procedures and weekly trainings.
•Responsible for weekly meetings between departments to ensure all operating aspects of the hotel are being handled
LAW FIRM OF JOHN MCGOVERN
Legal Secretary February 2016- August 2016
•Liaise between attorney’s office and other agencies including clients
•Schedule attorney’s calendar with respect to court dates and client appointments
•Assemble documents and keep check on pending cases
•Maintain legal library and perform research activities pertaining cases
•Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney
•Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports
•Organize, maintain and retrieve case files as when required
•Maintains case costs by verifying outstanding balances with attorney, clients, and providers
Call clients, witnesses, lawyers, and outside vendors to schedule interviews, meetings, and depositions
HOME DEPOT SECAUCUS NJ
Cashier May 2014 - March 2015
•Conduct nightly cash drawer audits. Provided great customer service.
•Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Issue receipts, refunds, credits, or change due to customers.
•Assist customers by providing information and resolving their complaints.
•Answer customers' questions, and provide information on procedures or policies.
•Process merchandise returns and exchanges.
•Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
•Request information or assistance using paging systems.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
UNITED STATES MARINE CORPS QUANTICO VA
Administrative Assistant July 2009 - January 2013
•Coordinated day-to-day office activities for the Sergeant Major of the Base who supervised approximately 1500-2000 enlisted personnel. Typed, proofread, and edited correspondence ranging from battalion- level promotion requests such as; disciplinary hearings, to changes in training operations, to the development of base-wide policies and procedures. Data entry, Documenting/record keeping, Electronic spreadsheet formatting. Mail processing/ delivery, Customer support/ service. Chauffeured the Chief of Operations for the base.
•Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
•Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
•Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
•Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
•Locate and attach appropriate files to incoming correspondence requiring replies.
•Make copies of correspondence or other printed material.
•Maintain scheduling and event calendars.
•Schedule and confirm appointments for clients, customers, or supervisors.
•Order and dispense supplies.
Education
NEW JERSEY CITY UNIVERSITYJERSEY CITY NJ
Master Degree/ Criminal Justice Candidate - May 2016
NEW JERSEY CITY UNIVERSITYJERSEY CITY NJ
Bachelor’s Degree/ Criminal Justice - Dec 2014
NORTHERN COMMUNITY COLLEGE QUANTICO VA
Completed coursework towards associates degree/ Criminal Justice - Sep 2012
NORTH BERGEN HIGH SCHOOL NORTH BERGEN NJ
High School Diploma - Jun 2008
SKILLS AND SPECIFICATIONS
•Passionate, hard worker and well organized professional with power to prioritize and multitask.
•Ability to meet deadlines.
•Pays attention to detail.
•Good liaison with all other department members
•Excellent polite and persuasive communication skills.
•Able to work in team and willing to put up to team.
•Excellent organizational skills.
SKILLS
•Experienced in Windows XP, Microsoft Word, Excel, Outlook, PowerPoint and the Internet. Organized, Ability to be effective in a fast-paced environment. Fluent ability to speak and write English and Spanish
References available upon request
Contact this candidate