Management Sales
Resume:
Deanne Shreve
https://www.linkedin.com/in/Deanne-Shreve-MBA/
********@*****.***
Philadelphia, PA
QUALIFICATIONS SUMMARY
Operations Executive with 15 years’ experience in regional operations with an extensive background in Education Management, strategic planning, compliance and full P&L accountability. I build teams that exceed expectations, consistently deliver, and produce positive outcomes. I thrive in an unstructured, fast-paced, P&L-driven environment – while ensuring strict regulations, policies and procedures are maintained.
SELECT ACCOMPLISHMENTS
Saved 4 schools from shut down with compliance and benchmark placement goals from 30% to 70% in 8 months
Led 4 campuses through vigorous re-accreditation, resulting in a three-year accreditation
Only division in the company to receive zero citations during re-accreditation compliance audits
Led a team of 30+ to exceed accreditation benchmark placement rates by 20% for 3 years
Reduced division operating costs by 30% by reorganizing and streamlining day-to-day operations
Grew revenue from startup to $2 million for a non-accredited school
SKILLS
Multiple Site Operations
P&L Accountability
Licensing, Compliance, & Accreditation
Strategic Partnerships & Initiatives
Strategic corporate communication initiatives
Management within highly regulated environments
Leadership Development, Training, Coaching & Mentoring
Career Development & Job Placement
Policy & Procedure Creation
Talent Acquisition, Onboarding, & Retention
Community Relations and Community Outreach
EDUCATION
Master of Business Administration (MBA), Temple University - Fox School of Business and Management, 2016
PROFESSIONAL EXPERIENCE
Private Consultant 2016 – Present
Self-Employed
Perform Accreditation and Regulatory work (ACCET, ACCSC, COE, NCLEX, IPEDS), board work (private postsecondary education). Create training and SOP manuals. Conduct new hire orientations. Revise policy and procedures. Help executives with accreditation preparedness and readiness visits. Revise written reports, self-studies, and evaluation reports to accrediting bodies.
Reduced operating costs by 15-20% by reorganizing and streamlining day-to-day operations
Redesigned declining Career Services department by identifying department’s placement challenges and implementing data-driven strategies to maximize performance
Prism Education Group, Inc., Cherry Hill, NJ 1/2012 – 8/2015
Regional Corporate Director of Operations
Head of Career Services Division for North-East Region campuses consisting of primarily non-traditional students. Managed 10 direct reports, 20 indirect reports, and 15 staff employees to service a growing student population of 1,000. Accreditation, Compliance, Operations and P&L.
Saved 4 schools from shut down with compliance and benchmark placement goals from 30% to 70% in 8 months
Led 4 underperforming campuses through accreditation removal of probation and re-accreditation, resulting in three-year accreditation
Led only division in the company to receive zero citations during re-accreditation compliance audits
Led a team of 30+ to exceed accreditation benchmark placement rates by 20% for 3 years
Reduced division operating costs by 30% by reorganizing and streamlining day-to-day operations
Navigated complex situations by leveraging networks to gain alignment. Executed strategies to attract strategic partnerships that contributed to internship/placement initiatives-resulting a 50% increase in conversion rate
Deanne Shreve
Omega Institute, Cherry Hill, NJ, 6/2010 – 1/2012
Corporate Director of Operations
Directed career services division in (ACCSC) Accreditation, Campus Placement, Compliance, Audits, Policies & Procedures Development, Performance Improvement, and Strategic Planning.
Developed and implemented strategic plans resulting in the removal of accreditors probation status
Turned around declining Career Services department by identifying department’s placement challenges and implementing data-driven strategies to maximize performance and improve placement rates from 35% to 75%
Reorganized and redesigned career services department, establishing organizational structure and resources needed to design and implement a dynamic Career Center
Created Career Services Training Manual and SOP Manual for department
Created and conducted New Hire Orientation
Premier Education Group (Harris School of Business), Stratford, NJ, 12/2009 – 6/2010
Campus Director
Data-driven Operations and P&L Management exceeding $7 million, with Strategic Planning of a career school.
Managed staff of 50 in admissions (sales), operations, educational programs, and student outcomes
P&L responsibility including developing and managing the annual operating and capital budgets
Turned around a declining admissions trend by redesigning admissions process to maximize performance
Increased new student enrollments annually from 100 to 450 and tripling revenue growth
Developed a hiring process on – “how to find the right person” and created an onboarding process for new hires
Increased retention rates 10% & reduced operating costs 30% by reorganizing faculty and consolidating classes
Implemented open door policy to maintain positive employee relations and provide consistency
CDM Institute, Vineland, NJ, 6/2007 – 12/2009
School Director / Career Services Director
Managed campus operations and led a staff of 20. Conducted Career Development classes and provided one-on-one instruction for job searching, marketing, resume writing and interviewing skills.
Developed and executed strategies to attract partnerships that contributed to Campus Placement initiatives
Increased placement rate by 30% within three months and maintained 75 to 80% placement rate
Increased student population from startup to 175
Massage Arts Center, Inc., Philadelphia, PA, 6/2001 – 1//2007
Chief Executive Officer
Provided strategy, leadership and oversight of school operations staff of 25 with P&L accountability exceeding $2 million.
Grew revenue from startup to $2 million for a non-accredited school
Built a full-service three-tier wellness clinic that tripled clinic sales over 12 months
Developed curriculum and implemented new programs
INTERESTS/AFFILIATIONS
Temple Women’s Network (TWN)
Professional Development Committee Member 2017-Present
Fox School of Business at Temple University EMBA Alumni Board
Board Member 2017-Present
Create appropriate organizational environment and value system, which stimulates the morale and productivity of the work force and its leadership. Provide strategic direction, planning and customer focus. Establish and maintain the ability to perform any/all tasks within the plasma center; fulfill role of production employee when the need arises. Monitor and evaluate operations. Ensure collected products and samples are stored and maintained in accordance with established regulations, customer requirements and SOP's. Maintain and monitor freezer performance including after hours on call responsibilities and vendor relationships needed for emergency freezer repair services and product temperature maintenance e.g. dry ice supplier. Assist in budget preparation and then manage facility against the agreed-upon budget. Organize, develop, and utilize management team. Develop a "partnership" with the Quality Supervisor(s) to promote productive interactions between Operations and Quality personnel. Maintain thorough familiarity with State and Federal regulations, European regulations, FDA approved Standard Operating Procedure manual, OSHA, CLIA, and cGMP. Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, European regulations, FDA approved Standard Operating Procedure manual, OSHA, CLIA, and cGMP, through systems in place and via QA/Training Programs. Responsible for all personnel functions including hiring, development and training, disciplinary actions and termination, and maintenance of all personnel records. Maintain adequate inventory of all goods and supplies necessary for center operation to include order goods as needed. Assure facility is maintained in a neat and clean condition and all equipment is kept in good working order. Submit timely and accurate reports as necessary, including payroll and accounts payable management. Develop an effective donor recruitment advertising campaign to improve production levels. Control facility donor funds. Keep immediate supervisor informed of any irregularities within the center and provide constructive information about process improvements. Minimize center liability through constant risk management review. Signed Statement of Responsibility and Curriculum Vitae on file at the center and authorized official's office. Ensure all collected products are test tested prior to release, product recalls and corresponding documents are completed on time and ensure shipments of collected plasma occur timely and in accordance with all regulatory requirements. Responsible for maintaining a consistent, regular attendance record. May be required to work weekends, evenings, unusual hours during the night and some holidays.
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