Human Resource Employee Relations
Resume:
JENNIFER L. MACK, SPHR, SHRM-SCP
South Lyon, MI 48178
Telephone: 248-***-**** *********@*****.***
PROFESSIONAL SUMMARY:
Excellent communication skills. Demonstrated ability to work effectively with all levels of employees.
Change agent. Strong analytical skills. Highly organized. Professional. Demonstrated ability to set and achieve goals, manage time and personnel, follow through on projects. Work well under pressure and against deadlines.
KNOWLEDGE AREAS:
ADKAR CHANGE MGMT
WORKFORCE PLANNING
TEAM DEVELOPMENT
SOCIAL MEDIA MARKETING
COMPENSATION/BONUS PROGRAMS
ENGAGEMENT & RETENTION STRATEGY DEVELOPMENT
FULL LIFE CYCLE RECRUITING
ORGANIZATIONAL
DEVELOPMENT
TRAINING & DEVELOPMENT
KORN FERRY COMPETENCIES
EDUCATION:
HR Certification Institute
Senior Professional in Human Resources
Eastern Michigan University
Masters of Science - Human Resource Management / Organizational Development
Eastern Michigan University
Bachelors of Science - Marketing Management
EMPLOYMENT HISTORY:
Common Sail Investment Group / Brighton, MI HUMAN RESOURCE LEADER
2015 - Present
Hired in as an HR Business Partner and promoted to a leadership role to provide strategic HR support that aligns with overall business objectives for a fast growing company.
Built an HR team to support 15 different senior living communities in 3 states.
Created cost savings of approximately $50,000 / year by implementing a risk mitigation process through coaching leaders to deliver honest feedback and documenting performance feedback issues. Also responsible for responding to employment charges and the creation and negotiations of separation agreements.
Developed a compensation philosophy and created salary ranges based on experience, longevity with the company and market data. Managed the incentive compensation and supplemental pay process for the entire organization.
Created and presented leadership development classes on various topics including how to have difficult conversations, how to conduct behavioral based interviews, the value in performance feedback and other topics.
Managed the workforce planning process including succession planning, competencies, accountabilities, 9 box ratings, career progression and development plans.
Responsible for employee engagement strategies based on information collected through stay interviews and exit interviews and employee feedback.
McKinley Inc. / Ann Arbor, MI HUMAN RESOURCE MANAGER
2009 - 2014
Strategic Business Partner to multiple senior leadership team members with the following responsibilities:
Developed and implemented recruitment strategies for positions in assigned areas, including the development of applicant sourcing strategies, interviewing of applicants and the coordination of the selection process.
Part of a team responsible for filling over 900 open positions in 2013. Personally successfully managed an average of 50 open positions, due primarily to growth, while maintaining a 30 day average fill time. Ability to quickly identify and hire team members during property acquisitions.
Coached organization leadership staff through employee relations issues, including recommending and approving corrective action and terminations. Successfully managed 262 employee relations issues in 2013.
Participated in the creation, facilitation and design of employee and leadership training sessions, including behavioral based interviewing, legal compliance, harassment, diversity and new hire orientation.
Compiled data from employee relations logs, applicant tracking systems and HRIS system to prepare reports, analyze trends, and develop action plans.
Recorded data for use in payroll processing and benefits administration. Compiled and maintained records for use in employee benefits administration.
Participated in the response process for EEOC, Workers Compensation and Unemployment Claims
Act as cultural driver by consistently promoting and supporting the company’s core values, core purpose, core vision and mission with every customer interaction.
AVL / Plymouth HUMAN RESOURCE GENERALIST
2008 – 2009
Created and managed the internship program by forming partnerships with several engineering focused universities
Handled the recruitment process for up to ten specialized engineering positions with a fill time of less than 30 days
Led the international recruitment efforts by working with our attorney’s to follow the PERM process and secure proper work visas.
Design, implement and conduct the new hire training and orientation program and cultural onboarding program for new employees
Assist with the planning of corporate events including professional and college recruitment fairs
McKinley Inc. / Ann Arbor, MI HUMAN RESOURCE DEVELOPMENT CONSULTANT
2007 - 2008
Implemented recruitment strategies for a small portfolio of properties located in MI and IN while maintaining a 30 day average fill time. Ability to quickly identify and hire team members during property acquisitions.
Coached organization leadership staff through employee relations issues, including recommending and approving corrective action and terminations.
Responsible for onsite training for remote team members to enforce our culture of learning and development
Compiled data from employee relations logs, applicant tracking systems and HRIS system to prepare reports, analyze trends, and develop action plans.
SPECIAL SKILLS:
Advanced knowledge in Microsoft Word, Excel, PowerPoint, Visio, Outlook, UltiPro, PCRecuriter, Lexis Nexis, and PeopleSoft, HRP, HR Prism,
Ability to utilize Social Media platforms such as marketing and proactive recruitment strategies.
PROFESSIONAL MEMBERSHIPS:
President - Eastern Michigan University MSHROD Alumni Association 2007 – 2015
Member - Society for Human Resource Management (SHRM)
Board Member - St. Joseph School, Howell, MI 2017-present
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