Jessica M . C lifton

Highly motivated and enthusiastic professional looking to advance and

hone my operations and technology skillsets.I am meticulous,analytical, and hardworking,and will strive to provide efficiency and stellar results and be an asset to the organization.

San Diego,CA

252-***-****

ac312h@r.postjobfree.com

https://www.linkedin.com

/in/jessicamclifton/

EXPERIENCE

Preferred E mployers, San Diego,CA

Underwriting A ssistant

JUNE 2015 -AUGUST 2017

● Responsible for reviewing and preparing submissions for the underwriting team,including analyzing and processing data and documents to ensure accuracy and completeness of submissions; researched business operations,credit reports,and licenses

● Created detailed documentation for underwriting processes and workflows

● Designed,developed,and facilitated training programs for new and existing employees

● Project coordinator for underwriting operations team

● Facilitated new and existing business through proficient correspondence with agents and web-based referrals by resolving system issues and aiding agents in the completion of submissions

● Provided support in areas of underwriting operations and procedures by informing the manager about situations affecting productivity, accuracy,and the efficiency of data flow;performed systems testing to ensure the optimal performance and competence of operations

● Processed endorsements for active policies

● Aided the Operations and IT teams in performing systems testing of the new BPMi process portal;Excelled in identifying flaws within both the old and new applications and offered new ideas for improvement

● Ability to handle multiple responsibilities and work efficiently in a dynamic work environment while providing quality service,results,and administrative support to the underwriting team

Overhead D oor C ompany, New Bern,NC

Administrative A ssistant

SEPTEMBER 2013 -MARCH 2015

● Assisted with the execution and conveyance of government contracts and certified payrolls

● Coordinate work orders for military installations with advanced spreadsheets

● Generated invoices from work orders and processed bill payments using Sage accounting software

● Handled incoming correspondence including phone calls,faxes,emails, and mail,and coordinated the flow of information,as well as various clerical duties such as documenting,photocopying,scanning,and SKILLS

*Microsoft Suite

*Salesforce

*BPM/BPMi

*JIRA

*Training\Support

*Systems testing

*Customer service

*Very strong

problem-solving skills

*Strong analytical and

critical thinking skills

*Meticulous and

organized

*Adept at adapting in

evolving environments

*Able to produce results

quickly and accurately

*Excels under pressure

CLASSES

Database A dministrator

(Oracle, M icrosoft S QL)

In Progress

Project M anagement

Professional

November 2017

Microsoft 2 007/2010:

Beyond t he B asics

August 2017

Microsoft E xcel

2007/2010: T he B asics

August 2017

organizing the filing system

● Provided quality service to clientele as they entered the office,processed payments,and generated service work orders based on customer calls

● Drafted and edited job quotes and office memos

● Purchased office equipment and supplies

Gamestop, A storia,NY

Senior G ame A dvisor/Assistant M anager

NOVEMBER 2012 -JULY 2013

● Strong interpersonal skills and ability to mediate problems among staff and customers while maintaining professionalism

● Responsible for enforcing store policies and procedures,as well as planning,organizing,and delegating work among staff of 12

● Provided training for and supervised new hires and other associates

● Assisted with marketing by handling new merchandise,promotions,and displaying advertising

● Assisted with paperwork,shipment,and daily deposits/safe management

Sales A ssociate

MAY 2012 -NOVEMBER 2012

● Delivered excellent customer service by assisting with sales and inquiries

● Promoted sales through the selling of membership programs

● Mediated customer complaints and resolved problems

● Assisted in store activities,such as sales,customer service,cashiering, and store maintenance

EDUCATION

Columbia U niversity, N ew York,NY

Graduate S chool o f A rts a nd S ciences - M .A. A nthropology SEPTEMBER 2008 -MAY 2011

Thesis -Women in Antiquity:A Look Into the Causality of Religion and Women

University o f N orth C arolina W ilmington, Wilmington,NC School o f A rts a nd S ciences - B .A. A nthropology, m agna c um l aude AUGUST 2004 -MAY 2008

Phi Kappa Phi:National Collegiate All-Discipline Honors Society Lambda Alpha:National Collegiate Honors Society for Anthropology James C.Sabella Academic Excellence Award

Dean’s List

CERTIFICATES

Certified Cicerone Beer

Server

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