Customer Service Home Health

Jonica L. West

****.****@*****.*** *** Wayne Place, SE, Apt.#202, Washington, DC 202-***-****

Objectives

Seeking a position in hospitality where my strong customer service and other skills can be utilized.

Professional Summary

- Over 6 years experience as a Home Health Aide/Housekeeping.

- Over 10 years in Retail and Customer Service.

- Experienced as a team leader (Shift Manager).

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Experience

Walmart Alexandria, VA

Stocker/Unloaded 06/2016 – 09/2016

Unloaded Trucks

Pulled pallets

Stocked Shelves

Provided customer service

Giant Bethesda, MD

Deli Clerk 09/2013 – 03/2016

Sliced meat and cheese

Customer service

Provided light cooking and cleaning with knowledge of weighing and pricing items.

Inspired BBQ Restaurant Washington, DC

Cashier/Bookkeeper/Food Prep, Cleaner 05/2011 – 2012

Took food orders and collected payments from customers at food counter.

Answered phone; helped with bookkeeping and food inventory.

Cut vegetable greens and cheese, prepared homemade ice tea.

Cleaned kitchen, bathrooms and service area; wiped windows, mopped floors.

Washington Sports Club Washington, DC

Receptionist/Housekeeper 08/2007 – 12/2008

Answered phone of 20 calls per hour.

Scheduled appointments, answered callers’ questions, directed calls when necessary.

Recorded client information in computer database to complete check-in-procedures.

Dealt directly with the public, provided friendly service.

Cleaned ladies locker room and exercise equipment.

Nursing Enterprise Washington, DC

Home Health Aide 07/2006 – 11/2008

Attended to the daily needs of elderly patients in their homes

Administered medications

Assisted with bathing and dressing

Cooked and served meals

Cleaned and maintained patients’ homes

Conducted errands, including grocery shopping; paid bills as requested

Accompanied patients to and from medical appointments

Food Team Washington, DC

Housekeeper 06/2004 – 08/2006

Cleaned hotel rooms following all necessary steps and procedures as instructed.

Cahier at the Verizon Center

Knowledgeable about safe and appropriate use of cleaning chemicals.

Experienced in using and caring for cleaning equipment such as brooms, mops, vacuums and dust cloths.

Education

Ferebee Hope UDC, Washington, DC Certified Red Cross Home Health Aide 2006

Ferebee Hope UDC, Washington, DC Standard First Aid/ CPR Certification

Spingarn Senior High School, Washington 1994

References Available upon request. S

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