Customer Support, Office Clerk,Call Center
Resume:
THELETHIA BEST
West Haven, Connecticut 06516
*************@*****.***
OBJECTIVE: To obtain a challenging position with an organization that will value my hard work ethic, self motivation and team workmanship.
Customer Service/Call Center
The Lawyers Group, Darien, Connecticut
August 2015 to Present
In taking calls from clients describing personal injury's inputting injury information into the system doing follow up calls to attorney and giving them the description of injury also directly connecting clients to local attorney's in there are by matching the clients names with location of telephone number to the correct lawyer in there state and county filing and data entry assisting with the receptionist area e-mail MS Word, Spreadsheets daily Outstanding oral, written, and listening skills to communicate effectively. Attention to detail and ability to follow through or follow up on tasks. Proven record of working cohesively with team members. Ability to work independently and under pressure. Ability to work various shifts, according to business needs including daytime and evening hours. Previous experience in an office setting or customer service position. Experience using computer and proficiency in Microsoft Office (Excel, Word). Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
File Clerk/Human Resources/ Office Team
Bridgeport Hospital
January 2015 July 2015
Maintained employee files and the HR filing system
Assisted with day to day efficient operation of the HR office
Personal ongoing development
Keeping updated files currently active or terminated
Core Management
People management and development
Applied personnel and development
Enjoyed working with people
Be patient, tactful, diplomatic and approachable
Be able to stay calm in difficult situations
Have good commercial awareness
Respect the importance of confidentiality as you will be dealing with employees personal details
worked part of a team
Able to use database spreadsheet, word processing and account packages
Call Center Representative
Aerotek Stamford, Connecticut
January 2014-December 2014
Responsible for fielding inbound and outbound telecommunications for a Pre-Collections call
Center.
Primary duty is to collect past due balances for service provided by client via processing payments
Conflict resolution and entering customer date into data base
Heavy data entry and database navigating
Highest level of customer service
Using Microsoft Office(Word,Outlook,Excel)
Nesco Resource
Receptionist
Westfield Mall, Trumbull, Connecticut
January 2012- September 2012
Responsibilities
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company pe•Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
••Maintains security by following procedures; monitoring logbook; issuing visitor badges.
•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation..
•Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. of visitor arrival; maintains security and telecommunications system.
Accomplishments
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Directs visitors by maintaining employee and department directories; giving instructions
Skills Used
Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Managemen
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