Customer Service Data Entry

Erin Ashley Brown

Decatur, GA *****

*****.******@*****.*** - 478-***-****

Highly organized an analytical professional with superior goal achieving agenda. I excel in decision-making, problem-solving, and clerical organization both public and confidential. I also have a solid reputation for having a positive impact on both internal and external organizational agendas. I maintain flexibility with evolving and rapid changes as well as an ability to work in not only a team environment but individual workloads with little to no assistance. I have also exhibited an ability to quickly learn various organizational operating programs/systems as they change and arise. Lots of experience using Microsoft Office programs (Word, Excel, PowerPoint, and Outlook).

Personnel Clerk

United States Air Force Reserve December 2012 – Present

Dobbins Air Reserve Base, GA

Performed a variety of general secretarial, clerical, and administrative support functions/processes in support of the unit and related personnel.

Routinely completed data entry, document processing, and both paper and systematic records keeping.

Promptly provided customer service to both the public and other organizational members via telephone.

Executed first level problem determination and resolution.

Responsible for scheduling appointments, maintaining calendars, and managing my own and others agendas.

Office Automation Clerk (contractor)

MFR Consultants Inc. March 2016-June 2017

US Department of Transportation FMCSA

1800 Century Boulevard, Suite 1700

Atlanta, GA 30345

Proof read and verified all documentation prior to it being stored into Electronic Documentation Management System (EDMS), and other systems as required.

Complied with FMCSA policies and removed and properly disposed of paper files that exceed the retention period.

Responsible for tracking and delivering both outgoing and incoming mail/FAX/UPS using a postage meter or the UPS website.

Performed both routine and irregular data entry.

Customer Service Representative

Dobbins Air Reserve Base December 2012 – March 2016

Marietta, GA

Isolated and solved problems while gathering and evaluating information to determine accuracy and relevance.

Data entry of confidential material both paper and electronic.

Replied to customer questions and or concerns according to policies.

Ensured accuracy of employee data already previously recorded.

Scheduled, confirmed, and maintain a record of member appointments to include follow ups of no-shows or cancelation of appointments.

Operated standard office equipment (scanner, printer, fax machine, copier).

Education

2013 - United States Air Force Basic Military Training

Completed a 9 week training course where I demonstrated competency in leadership, Air Force regulations, and stress management while performing physically demanding assessments.

Georgia Military College

Furthering my education by completing a Bachelor’s degree in my collegiate education.

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