Executive Assistant Customer Service

MARLENE TORRES

**** ****** ******* ***** # ** • BRONX, NEW YORK 10461 • PHONE 646-***-****

SUMMARY OF QUALIFICATIONS

A highly organized and detailed-oriented Executive Assistant with over 10 years’ experience providing thorough and skillful administration support to the President of the Company.

Skilled multi-tasker and initiator; can work well under pressure with competing priorities under strict time constraints. Highly effective communicator at all departmental levels.

Extensive follow-up skills; immaculate in administrative functions with precise attention to details. Strong work ethic, dedicated self-starter, motivated by ambition and enthusiasm.

Bilingual in English and Spanish. Proficient in Microsoft Office Suite and type 60 wpm.

PROFESSIONAL EXPERIENCE

2011 –November 2017 Lisa Management Inc., - Executive Assistant

Provided administrative and business support to the President of the company.

Maintained President’s calendar; planned and scheduled meetings, screened calls, opened his mails, handled light editing, and proof reading.

Coordinated Owner’s meetings, prepared agendas and supporting material, assisted PM team in preparing their notes, taking meeting minutes and e-mailed to all parties involved.

Maintained an organized filling system of paper and electronic documents.

Represented the President by attending meetings in his absence and communicated on his behalf.

Researched, prioritized, and followed up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determined appropriate course of action, referral, or response.

Handled and promoted healthy employee relationships between staff and management. Served as a link between upper management and employees. Demonstrated leadership to maintain credibility, trust and support with senior management and staff.

Maintained professional and technical knowledge by attending educational workshops; reviewed professional publications and established personal networks.

Worked closely with various departments assisting where and when necessary.

Planned and organized company events.

Assisted with the transfer of new properties that were entering/exiting company portfolio.

Coordinated with IT department on all office equipment, upgrades, spyware, systems updates. Ordered equipment, computers, printers, fax machines, and handled any issue that potentially could interrupt the flow of work for the main office and properties.

First stop technical liaison for Tristate, Tom Communications, MyBuilding.com, Appfolio, Jack Jaffa etc.

Purchased, received, stored and kept inventory of office supplies, ensuring that basic supplies were always available.

Processed and approved payments of invoices on a timely basis.

Served as a liaison to the site offices with inquiries such as IT, Union, HR issues and any problems that may have arose.

Worked Closely with LRFRM Consulting, making sure the Risk and Insurance was up to par to protect corporate assets (main office and all properties) which consisted of the following: reviewing and modifying policies and adjustments, Workers Comp premium and General liability policy, Crime, Errors & Omissions etc.

Monitored insurance binders, renewal, and approval of payment for all properties.

Handled all incoming employee screenings, interviews, ran back ground checks, checked references, as well as prepared onboarding paperwork.

Prepared and submitted exiting employee’s separation documentation, and notified the Union of the departure.

Managed schedules, and kept track of vacation, holiday, sick time, and attendance of employees.

Mediated and handled employee disputes, complaints, requests, Union grievances and direct disciplinary procedures.

Communicated with all Unions, keeping track of all union information related to the employees including: pay, pension, and conditions. (NOITU, Local 621 and Teamsters).

Compiled, administered and updated records of benefit plans, such as medical insurance, dental, vision, pensions, Union contracts, and health savings funds.

Health savings funds- monitored the amount of funds that were transferred into each employee’s account and for the allotted period it was agreed upon, as well as annually renewing the health savings account.

Submitted workers comp, disability, unemployment insurance and the forms that needed to be filled out when an employee was injured, going on disability, or unemployed.

Ensured compliance with federal, state and local labor laws.

2004 -2011 Ferrari Express Incorporated - Domestic/Web Administrator

Assisted and supported the Company President, as well as Department Executives, in fast paced/high volume atmosphere with nationwide deliveries of luxury jewelry items for high profile jewelry designers, diamond manufactures and celebrities. Oversaw department and collaborated with account receivables department to verify & ensure accuracy in billing and business information flow.

Web development, upgrade, and maintenance of company database for client services, information, and tracking. Analyzed information systems plan to determine potential utilization of advanced technologies; Developed and coded process for conversion of systems data and reporting.

Reviewed and evaluated new business; provided proposals to perspective clients, presentation, and negotiation.

Coordinated, traveled and served as Company Representative at Jewelry “Show Case” conventions at various locations throughout the United States. Established customer service relationships, as well as meet and greets, with new clientele.

Supervised, coordinated and trouble shoot vendor deliveries and pick up of merchandise.

EDUCATION

Baruch College

Certificate in Human Resources Fundamentals

January 2, 2014 – May 4, 2015

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