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United States
January 16, 2018

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**** * ******* ** ************, PA. 19143



Flexible Claims Representative / Customer Service Representative/ Administrative Assistant dedicated to providing comprehensive customer service and claims service. Adept in claim assessment and verification, evaluating and settling property claims, maintaining documents and organization. Specialize in the managing of internal database and inputting customer information.


Administrative Assistant - 03/2017 – present

American Emerald Awards Foundation / Direct Care Staff– Philadelphia PA

Answer Phones

Complete new hire packets

Order supplies

Organize and schedule meetings

Maintained Filing system

Schedule Meetings, trips ect.

Draft Offer letters ect.

Assist Participants with their daily living, provide safety and comfort.

Help with Home Management task

Provide assistance with basic task

Executive Administrative Assistant 10/2016 - present

Families Forward Philadelphia Philadelphia, PA.

Provided administrative support to CEO and Management team

Assisted CEO with Human Resources by coordinating paperwork, keeping track of forms, checking references etc.

Updated Website

Organize and schedule meetings

Maintained contact lists

Produce and distribute correspondence via email, memos, letters, faxes and forms

Ordered office supplies

Developed and maintained filing system

Assisted in the preparation of grants, proposals, internal and external audits

Claims Representative - 4/2014 – 10/2016

Spirit Delivery - Bensalem PA

Assess and verify claims

Respond to customer inquiries

Coordinate with manager to determine validity of questionable claims

Explored available Policy coverage for individual claims

Process and organize insurance documentation

Submit documentation for payment

Dispatcher/Administrative Assistant/Customer Service - 10/2011 – 11/2014


Filing, billing, answering phones

Assigned service/ work orders to technicians

Maintained continuous communication channels with supervisors and technicians

Tracked and submitted working hours to payroll department

Invoicing/data entry/expense reports

Answered 100 + calls daily

Oversee receptionist area

Shift Manager - 07/2008 – 10-2011

WaWa Food market - Philadelphia PA

Completed all monetary transactions

Consolidated product to assure room for incoming product

Coordinate visual displays for new campaigns

Vendor Liaison etc.

Regional Administrative Manager - 03/1996 – 06/2007

Prince Telecom Inc. - New Castle DE

Routed technicians to assigned jobs within period

Facilitated corporate moves

Liaison for ComCast business Partners

Batched monies from District offices

Interviewed potential staff

Cost Analysis, P & L’s reports

Accounts payable/ accounts receivables

Invoicing and Data Entry


William Penn High School

6/1987 High school Diploma


Upon Request

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